About the role
At CN, we are committed to our pursuit of excellence. We take pride in delivering work of the highest standard, continually innovating to shape the railroad of the future. As responsible railroaders, we make the right decisions every time, putting safety first, acting with unwavering integrity, and holding ourselves accountable for our actions. We believe in succeeding together—by fostering inclusivity and collaboration, we sustainably deliver exceptional results for our customers.
We welcome students aboard to join our team and play a valuable role in the engine that keeps the North American economy on track. Expect an exciting environment where you’ll be encouraged to learn, grow, and be recognized for your unique ideas and contributions. Work on pivotal projects with experienced collaborators who will encourage you to share your perspectives, and thrive in our close-knit, safety-focused culture. The careers we offer are meaningful because the work we do matters. Join us and get your career moving!
Intern, I&T Business Analyst (Service Desk)
This is a full-time summer internship lasting from May 11, 2026, until August 28, 2026.
Job Summary
The Business Service Desk provides first-tier support to end-users for applications that are business critical at CN. Different intake channels involve mostly phone calls, emails, and incidents tickets. The support model for each application varies according to the business needs and involves a combination of technical, how-to, incident management, and business process. The Business Service Desk resolves approximately 75% to 80% of the issues at the first point of contact and escalates the other calls to next level support teams. The Intern, Business Analyst - Service Desk participates mostly on the lines of business for Track Engineering and Field Mobility applications.
Main Responsibilities
- Receive client requests via phone and electronically
- Provide application support for critical systems used by different lines of business including Transportation,
- Engineering, Intermodal, Finance, and Human Resources
- Handle Track Engineering and Field Mobility calls
- Act as first point of contact to resolve issues
- Assist in creating and updating knowledge management articles
Requirements
- Experience in Customer Service*
- Fluently bilingual both written and verbal (English, French)
- Able to work shifts and weekends when necessary
- Knowledge of mobility platforms such as WorkSpace 1*
Education
-
Working towards a Bachelor’s or Diploma Degree in IT
-
Any experience/education/skills/knowledge for these above would be considered as an asset
About CN
CN is a premium railroad that sustainably generates value for our customers, shareholders, employees, and stakeholders with an unwavering commitment to safety and service. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. CN's network connects Canada's Eastern and Western coasts with the U.S. South through a 20,000-mile rail network. CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN powers the North American economy and is committed to programs supporting social responsibility and environmental stewardship.
At CN, we are dedicated to building North America's safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates often don't apply unless they feel they fit the job posting at 100%. To all potential applicants, even if you don't meet every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please get in touch with our team at cnrecruitment@cn.ca.
As an equal opportunity employer, qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.
Please monitor your email on a regular basis as communication to applicants is done via email.
About CN
CN is a North American transportation and logistics leader focused on supply chain innovation and collaboration. We offer integrated shipping solutions, including rail, intermodal, trucking, freight forwarding, warehousing and distribution.
We are an engaged corporate citizen, committed to the safety of our employees, customers and the public. CN is invested in building shareholder value and stronger communities, focused on environmental stewardship and developing an exceptional environment in the workplace.
CN has the expertise, the network reach and the capacity to move your goods to a global marketplace in a safe, timely and cost effective manner.
Welcome to CN, North America's Railroad.
About the role
At CN, we are committed to our pursuit of excellence. We take pride in delivering work of the highest standard, continually innovating to shape the railroad of the future. As responsible railroaders, we make the right decisions every time, putting safety first, acting with unwavering integrity, and holding ourselves accountable for our actions. We believe in succeeding together—by fostering inclusivity and collaboration, we sustainably deliver exceptional results for our customers.
We welcome students aboard to join our team and play a valuable role in the engine that keeps the North American economy on track. Expect an exciting environment where you’ll be encouraged to learn, grow, and be recognized for your unique ideas and contributions. Work on pivotal projects with experienced collaborators who will encourage you to share your perspectives, and thrive in our close-knit, safety-focused culture. The careers we offer are meaningful because the work we do matters. Join us and get your career moving!
Intern, I&T Business Analyst (Service Desk)
This is a full-time summer internship lasting from May 11, 2026, until August 28, 2026.
Job Summary
The Business Service Desk provides first-tier support to end-users for applications that are business critical at CN. Different intake channels involve mostly phone calls, emails, and incidents tickets. The support model for each application varies according to the business needs and involves a combination of technical, how-to, incident management, and business process. The Business Service Desk resolves approximately 75% to 80% of the issues at the first point of contact and escalates the other calls to next level support teams. The Intern, Business Analyst - Service Desk participates mostly on the lines of business for Track Engineering and Field Mobility applications.
Main Responsibilities
- Receive client requests via phone and electronically
- Provide application support for critical systems used by different lines of business including Transportation,
- Engineering, Intermodal, Finance, and Human Resources
- Handle Track Engineering and Field Mobility calls
- Act as first point of contact to resolve issues
- Assist in creating and updating knowledge management articles
Requirements
- Experience in Customer Service*
- Fluently bilingual both written and verbal (English, French)
- Able to work shifts and weekends when necessary
- Knowledge of mobility platforms such as WorkSpace 1*
Education
-
Working towards a Bachelor’s or Diploma Degree in IT
-
Any experience/education/skills/knowledge for these above would be considered as an asset
About CN
CN is a premium railroad that sustainably generates value for our customers, shareholders, employees, and stakeholders with an unwavering commitment to safety and service. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. CN's network connects Canada's Eastern and Western coasts with the U.S. South through a 20,000-mile rail network. CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN powers the North American economy and is committed to programs supporting social responsibility and environmental stewardship.
At CN, we are dedicated to building North America's safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates often don't apply unless they feel they fit the job posting at 100%. To all potential applicants, even if you don't meet every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please get in touch with our team at cnrecruitment@cn.ca.
As an equal opportunity employer, qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.
Please monitor your email on a regular basis as communication to applicants is done via email.
About CN
CN is a North American transportation and logistics leader focused on supply chain innovation and collaboration. We offer integrated shipping solutions, including rail, intermodal, trucking, freight forwarding, warehousing and distribution.
We are an engaged corporate citizen, committed to the safety of our employees, customers and the public. CN is invested in building shareholder value and stronger communities, focused on environmental stewardship and developing an exceptional environment in the workplace.
CN has the expertise, the network reach and the capacity to move your goods to a global marketplace in a safe, timely and cost effective manner.
Welcome to CN, North America's Railroad.