Casual Client Service Ambassador - Eastern Zone
About the role
Casual Client Service Ambassador - Eastern Zone
The Client Service Ambassador is a non-traditional security role that provides a customer-focused liaison within select Emergency Departments. This role focuses on proactively engaging patients and visitors to improve the “client experience,” prevent or reduce aggressive or disruptive behaviour, and employ verbal intervention strategies through respectful, supportive interactions. The Client Ambassador promotes a safe environment and high-quality patient-focused care. The role is characterized by non-judgmental, people-focused interactions.
The Client Service Ambassador does not engage in physical interventions unless necessary to protect themselves or others. Whenever possible, the Client Ambassador will involve site Security and/or the Code White team for physically aggressive or threatening behaviour.
Position Details:
Position: Casual Client Service Ambassador
Site: St. John's & Surrounding Area
Overtime: Overtime after 48 hours
Hours: As Needed
Payrate: $ 23.69 /hour
Posting Date: November 26, 2025
Internal Closing Date: December 26, 2025
External Closing Date: December 26, 2025
Schedule Example:
- As Needed
RESPONSIBILITIES
- Patrol Emergency Department waiting areas and engage with patients, visitors, and staff to support a positive safety culture.
- Use empathy-driven communication to reduce stress, improve experience, and prevent conflict.
- Build rapport and collaborate with Triage, Admitting, Nursing, Social Work, Mental Health & Addictions, Security, and volunteers.
- Develop relationships with regular patients and visitors; create “Approach Plans” with stakeholders to safely manage those who may pose a risk of violence.
- Conduct hourly waiting area census and document all client contacts using tablets/technology.
- Perform other duties as required.
COMPETENCIES & SKILLSETS
- Sound judgment and interpersonal skills, including managing hostile or inappropriate behaviour.
- Ability to remain empathetic and composed in high-stress situations.
- Ability to communicate effectively with individuals from marginalized backgrounds.
- Strong verbal and written communication skills.
- Knowledge of non-violent crisis intervention and de-escalation techniques.
- Understanding of Health Organization policies and procedures.
- Knowledge of relevant legislation, including the Criminal Code of Canada.
PREREQUISITES
- Valid Criminal Record Check and Vulnerable Sector Check
- Valid First Aid & CPR – Level C (CSA-approved)
- Tuberculosis (TB) screening
- Proof of full childhood/primary vaccination series
- Tdap dose at age 18 and 10-year booster
- Valid Class 5 Driver’s License
- English fluency (oral and written)
- Previous experience in security, law enforcement, or related field preferred
- Certifications in Use of Force (UoF) and Management of Aggressive Behaviour (MOAB)
- Applicants without these may complete Paladin’s UoF/MOAB pre-hire training
- Training is unpaid; Paladin covers costs with a 6-month commitment
Why choose Paladin?
- Opportunities for training and professional development.
- Competitive wage and benefits package.
About Paladin Security
As one of Canada's Best Managed Companies, boasting Canada's 10 Most Admired Corporate Cultures, Paladin is Canada's leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry.
About Us
Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast.
Our Mission
Paladin's mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients' safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.
Casual Client Service Ambassador - Eastern Zone
About the role
Casual Client Service Ambassador - Eastern Zone
The Client Service Ambassador is a non-traditional security role that provides a customer-focused liaison within select Emergency Departments. This role focuses on proactively engaging patients and visitors to improve the “client experience,” prevent or reduce aggressive or disruptive behaviour, and employ verbal intervention strategies through respectful, supportive interactions. The Client Ambassador promotes a safe environment and high-quality patient-focused care. The role is characterized by non-judgmental, people-focused interactions.
The Client Service Ambassador does not engage in physical interventions unless necessary to protect themselves or others. Whenever possible, the Client Ambassador will involve site Security and/or the Code White team for physically aggressive or threatening behaviour.
Position Details:
Position: Casual Client Service Ambassador
Site: St. John's & Surrounding Area
Overtime: Overtime after 48 hours
Hours: As Needed
Payrate: $ 23.69 /hour
Posting Date: November 26, 2025
Internal Closing Date: December 26, 2025
External Closing Date: December 26, 2025
Schedule Example:
- As Needed
RESPONSIBILITIES
- Patrol Emergency Department waiting areas and engage with patients, visitors, and staff to support a positive safety culture.
- Use empathy-driven communication to reduce stress, improve experience, and prevent conflict.
- Build rapport and collaborate with Triage, Admitting, Nursing, Social Work, Mental Health & Addictions, Security, and volunteers.
- Develop relationships with regular patients and visitors; create “Approach Plans” with stakeholders to safely manage those who may pose a risk of violence.
- Conduct hourly waiting area census and document all client contacts using tablets/technology.
- Perform other duties as required.
COMPETENCIES & SKILLSETS
- Sound judgment and interpersonal skills, including managing hostile or inappropriate behaviour.
- Ability to remain empathetic and composed in high-stress situations.
- Ability to communicate effectively with individuals from marginalized backgrounds.
- Strong verbal and written communication skills.
- Knowledge of non-violent crisis intervention and de-escalation techniques.
- Understanding of Health Organization policies and procedures.
- Knowledge of relevant legislation, including the Criminal Code of Canada.
PREREQUISITES
- Valid Criminal Record Check and Vulnerable Sector Check
- Valid First Aid & CPR – Level C (CSA-approved)
- Tuberculosis (TB) screening
- Proof of full childhood/primary vaccination series
- Tdap dose at age 18 and 10-year booster
- Valid Class 5 Driver’s License
- English fluency (oral and written)
- Previous experience in security, law enforcement, or related field preferred
- Certifications in Use of Force (UoF) and Management of Aggressive Behaviour (MOAB)
- Applicants without these may complete Paladin’s UoF/MOAB pre-hire training
- Training is unpaid; Paladin covers costs with a 6-month commitment
Why choose Paladin?
- Opportunities for training and professional development.
- Competitive wage and benefits package.
About Paladin Security
As one of Canada's Best Managed Companies, boasting Canada's 10 Most Admired Corporate Cultures, Paladin is Canada's leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry.
About Us
Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast.
Our Mission
Paladin's mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients' safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.