Who we are:

RGH, a division of Heritage Food Service Group of Canada, is the largest food equipment service provider. Our licensed, factory-trained technicians minimize downtime and prioritize urgent service. In addition, we have an extensive support team to drive service excellence and we maintain a sizable inventory of OEM parts. We are the industry leader in Canada, and we care beyond service!

We are looking for a full-time, permanentBilingual Customer Service Representativeto join our team! The CSR's at RGH are the first point of contact for the customer, so their main priority is to welcome them, hear their concerns, and leave them with the confidence that they have been listened to and that they will be looked after. The day goes by quickly in this fast-paced environment. There's always something to learn and this keeps the job fresh and challenging!

The ideal candidate will be a detail-oriented with an interest in optimizing processes and delivering high quality work. If you are looking for the next step in your career and are driven to succeed and enjoy working in a fast-paced environment, then this is the right opportunity for you! Strong interpersonal skills are absolutely essential for success in this role, as well as the ability to be careful, articulate, and accurate.

What You Need

• 2-3 years previous office experience and customer service experience preferred
• Bilingual French and English language skills are required
• Superior communication skills when dealing with challenging service calls
• Excellent computer skills; savvy with new ERP programs and MS Office (Excel);
• Typing speed of 50-60 wpm
• Excellent attention to detail; accurate and efficient with data entry
• Need strong memory retention - we service over 300 manufacturers and 1000's of customers
• Geographically savvy; has better than basic understanding of Eastern Ontario
• Flexible and able to participate in the on-call rotation and be available outside of office hours

Why Work for Us?

• Comprehensive group benefits
• Training and development opportunities
• An opportunity to learn what it's like to be part of a stable, fast moving, growing company that is the industry leader
• Be part of a fun and collaborative team dedicated to the success of our business
• Input and ideas are always accepted. Your opinion matters here!

Our recruitment process:

At RGH we follow a standard recruitment process with each candidate we contact:

• After completing your application through our career website or a job board, you will receive an email from RGH, letting you know that we received your application.
• Any emails you receive will come from one of these domains: @hfsgc.ca; @rghservices.ca; @partstown.ca; @applicantemail.com.
• We do not use AI or automated systems to conduct interviews or make hiring decisions - all steps in our recruitment process involve real members of our HR and hiring teams. If your application is being considered for further review you will receive an email from one of our HR team to set up a telephone interview.
• Once the telephone interview is completed, if you are advanced to the next step, you will have an in-person interview with one of our hiring managers.

We are committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under the applicable accessibility laws.

We are an equal opportunity employer that supports diversity and inclusion in the workplace. We put safety first, and deliver service excellence with integrity, from a team-driven, collaborative mindset. We support community, both internally and externally. Come join us and be part of a Canadian industry leader in commercial kitchen equipment service.

Due to the high volume of interest, we regret that we are unable to respond to all applications. To be considered, candidates must be at least eighteen years old and able to live and work in Canada.