33 Dundas Street West Toronto Ontario,M5G 3C2

Location: Toronto, ON, CAN

Address: 33 Dundas Street West

Individual Contributor

Work arrangement: 4 days per week in office

Senior Manager, Proprietary Cards (Canada)

The Senior Manager, Proprietary Cards will support the Director of Proprietary Cards to drive substantial growth to BMO’s proprietary Mastercard credit card product portfolios. They will be actively involved in developing the product strategy and ensuring the effective day-to-day management for several credit card products to enhance customer experience, drive increased acquisition and customer engagement, as well as optimize product profitability.

You will work across cross-functional teams to strategically oversee many aspects of the customer lifecycle from acquisition, engagement, and retention, as well as own the execution of strategic projects for the bank including launching new products and programs.

The ideal candidate has strong experience developing and executing on strategic product roadmaps, developing financial business cases, and is comfortable working in a fast-paced environment to drive results. They will enjoy acting like a business owner and learning how to successfully manage products and loyalty within a large financial institution.

Key Accountabilities:

Product strategy and development

• Create strategic product roadmaps that align with the overall Prop card’s strategy.

• Support annual investment planning and resource allocation.

• Leverage data and analytics to identify strategic opportunities to optimize the product P&L.

• Develop detailed financial business cases to support strategic opportunities such as changes to products and features, new product development, loyalty enhancements, etc.

• Collaborate across cross-functional teams to support execution of strategic projects for the bank.

• Support new product development opportunities from concept ideation, business case development, and execution.

• Present opportunities to senior leadership.

Day-to-Day Product management

• Champion proprietary cards products with core business stakeholders to drive results
• Act as the business lead on several strategic projects for the bank.
• Proactively identify opportunities to improve customer experience, marketing, and sales creative, streamline processes, etc.
• Own quarterly forecasting activities for all prop products.

Loyalty Management

• Develop strategic roadmaps and lead execution of opportunities to drive greater customer loyalty and engagement.
• Oversee the successful operation of the cashback redemption website by establishing and monitoring controls.
• Identify opportunities to enhance the user experience for cashback redemption.
• Work with external vendors to resolve issues, defects, implement changes to rewards programs, and the user website experience.
• Identify opportunities to improve collaboration with external vendor and enhance customer experience and NPS.
• Provide ongoing reporting on customer redemption activity and engagement.
• Own the Cashback loyalty budget, keeping track of invoices and costs against budget.

Qualifications:

Experience

• Minimum 5+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Strong experience with consumer / commercial credit applicable to retail and business financing products.
• Strong experience working with retail and business product fundamentals, including product design, functionality, and related policies and procedures
• Strong knowledge of product delivery infrastructure systems and underlying product interdependencies.
• In-depth retail and business banking environmental awareness / understanding.
• In-depth risk management associated with new and existing product development and management.
• Strong knowledge of process coordination and management.
• Strong knowledge of banking product management and associated industry and regulatory requirements.

Competencies:

• Building business cases - in-depth
• Researching market trends – in-depth
• Relationship management – in-depth
• Analytics and reporting – in-depth
• Product marketing – in-depth
• Negotiation skills – good
• Software and systems architecture knowledge – good/in-depth
• Financial Understanding – good/in-depth
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem-solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

Knowledge

• Minimum undergraduate university degree, an MBA or other post-graduate degree, or equivalent industry related experience preferred
• 5+ years credit card product management experience
• 4+ years partner relationship management experience
• Management consulting or Strategy experience preferred
• Strong track record delivering results in ambiguous and challenging situations
• P&L management experience preferred
• Data fluency is an asset

Skills

• Excellent business acumen and strategic planning
• Proven ability to establish conducive working relationships with partners and managers across different business units and groups
• Proven ability to influence without authority and drive change
• Excellent communication skills (oral and written) with ability to frame and effectively communicate complex problems
• Negotiation, business / partnership development, value creation
• Excellent problem-solving skills
• Strong financial, quantitative, analytic and business casing skills
• Proven ability to manage multiple facets of a complex business and effectively prioritize most important business levers and initiatives
• Strong time management and project management skills
• Team-oriented, collaborative and flexible
• Leadership skills
• Strong attention to detail

Salary:

$86,000.00 - $160,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.