Department: Capital Projects & Public Works

Classification: Program Supervisor

Classification Level: PS-1

Position Status: Full-Time

Employment Status: Regular

Position Summary

This position is responsible for the management and maintenance of rental properties in accordance with the M’Chigeeng First Nation policies and procedures. This position is dependent on the rental revenue collected for approximately 125 rental units to ensure its sustainability.

Reporting Relationship

The Housing Officer works under the direction of the Capital Projects & Public Works Department Manager.

Essential Functions

Administration

• Document services and other related costs in response to tenant concerns and requests
• Ensure prompt and appropriate responses to tenant/applicant/band member inquiries related to rental/housing and refer to appropriate service/program for assistance.
• Prepare correspondence and reports.
• Maintain records management system
• Assist with monitoring all CMHC phases, file records and completion of documentation
• Ensure the compliance with the MFN policies, in addition to following the standard acceptable internal processes and systems
• Attend committee meetings when requested by the Department Manager
• Deal with breaches of tenancy agreements, including rent, arrears, nuisance, harassment and misuse of property
• Plan, coordinate and prepare repair/renovation/maintenance schedule and activities as required.
• Develop service relationships with suppliers, etc.

Planning and Development

• Assist the Department Manager in coordinating strategic planning activities to determine short/long term goals of program
• Prepare and implement an annual work plan
• Implementation of arrears management work plan/program
• Prepare and complete annual maintenance assessment of rental units to determine repairs and renovations as required and are completed in the most cost effective manner
• Assist with the preparation and maintenance of short and long term prevention maintenance program
• Conduct arrears management counselling with rental residents to minimize rental arrears and the collection of rental arrears
• Organize quarterly delivery of tenants/community workshops (i.e. budgeting, maintenance, energy efficiency, etc.)
• Prepare quarterly reports of financial/statistical data and reports for/to the Department Manager for review at the committee level
• Develop and maintain a database to collect statistical/financial rental unit data.
• Develop a Tenant/Rental Management Policy along with guidelines
• Communicate policies, guidelines and procedures, processes and systems to tenants
• Assist in the development of housing/rentals unit program documents and forms
• Develop a “Resident/Tenant Handbook”; and, on a quarterly basis produce a “Resident/Tenant” newsletter
• Develop rental collection processes and maintain tenant relations and communications to ensure timely rental collection, which may include house calls to collect the rent
• Assist potential rental applicants to complete an in-take application

Financial

• Record and monitor monthly expenditures and rental revenue for rental units (i.e. labour/service calls, water, hydro, roads, hook-ups, renovations, etc.)

• Assist to ensure housing/rental units’ accounts are current

• Process purchase orders, cheque requisitions and journal entries for approval by the Department Manager

• Assist in the development of the annual rental units’ budget

Qualifications & Requirements

Minimum

• Proven knowledge and experience of building construction, skilled trades, common repairs problems and housing maintenance is required
• Knowledge of building codes and regulations
• Minimum 2 to 3 years of recent practical experience in housing/maintenance
• Trades license/certification is preferable
• Demonstrated planning and organizational skills
• Excellent customer service relations
• Knowledge of Landlord and Tenant obligations
• Related training relevant to the position in combination with completion of secondary school or equivalent
• Must be self-motivated with a proven ability to work independently and must demonstrate strong communication and interpersonal skills
• Must have good working knowledge of computer software programs (i.e. Microsoft Word, Excel, Access, Power Point and Outlook)
• Working knowledge of office procedures and policy development
• Must be able to maintain a high degree of confidentiality
• Must have valid driver’s license

Preferred

• Completion of post secondary diploma program in related field of study
• Three years related work experience and/or volunteer experience
• Previous work experience working with Native organizations is a strong asset

Other

• Understanding and fluency of Ojibwe is an asset

• Understanding of First Nation issues and concerns

• Must have knowledge and/or experience with the culture, customs and history of the Anishinaabe

• CRC (30 days current, original or certified copy)

Criminal Reference Check (CRC) Rationale: M’Chigeeng First Nation is in a position of trust to its band members and is committed to providing a safe and secure work environment. Applicants must have record clear and/or dated of convictions relating to fraud, drugs, assault and theft. The CRC must be current (30 days) and must be an Original.