Job Title RQ00169 - Software Developer - API - Senior Client Metrolinx Work Location: 277 Front Street W, Toronto, ON Job Type Hybrid Start Date 2025-10-13 End Date 2026-04-03 #Business Days: 125.00 Hours Per Day Or Week 7.25 hours per day (5 Days) Must haves

• 5+ years’ experience working as a Business Analyst in ServiceNow ITOM implementations.
• 5+ year’s Strong understanding of Discovery, Service Mapping, Event Management, and CMDB processes.
• 5+ years proven ability to gather requirements, translate into stories/use cases, and validate with stakeholders.
• 5+ years’ Experience with CMDB health, CSDM alignment, and ITOM process improvement.

Nice To Have

• Excellent communication skills to bridge technical teams, business stakeholders, and governance boards.

Description

• 5+ years working as a Business Analyst in ServiceNow ITOM implementations.
• Strong understanding of Discovery, Service Mapping, Event Management, and CMDB processes.
• Proven ability to gather requirements, translate into stories/use cases, and validate with stakeholders.
• Experience with CMDB health, CSDM alignment, and ITOM process improvement.
• Excellent communication skills to bridge technical teams, business stakeholders, and governance boards.

Note

• Location: Hybrid –2 days onsite/3 days remote (subject to change)
• Public Sector Experience: No

Eligibility and Application Steps If you are enthusiastic about this exciting opportunity, we kindly request you to provide the following documents: hrsmss@smsoftconsulting.com

Without mandatory documents, we cannot submit a candidate.

• Updated Resume in word format (Mandatory)
• Skills Matrix and References (Mandatory)
• Expected hourly rate (Mandatory)
• Visa Status (Mandatory)
• LinkedIn ID (Mandatory)

Please only apply if you meet the qualifications mentioned above. Feel free to share with your network or tag someone who fits for this role! If you have any questions or need further clarification, feel free to call or text at (647) 408-1348.