About Us:

The Queenston Automotive Group is a leading name in the automotive industry, known for our commitment to excellence and customer satisfaction. From modest beginnings, we’ve grown into a thriving enterprise with locations in Hamilton, Burlington, and Guelph, employing over 250 professionals. We proudly sell and service top brands like Chevrolet, Buick, GMC, Honda, Mazda, Nissan, and Infiniti. Our team provides high-quality new and used vehicles and exceptional service.

We foster a supportive, inclusive work environment, with a focus on employee growth through training, career advancement, and a culture of teamwork and innovation.

What we are looking for:

We are seeking a professional, and detail‑oriented Service Administrator to join our Service team. This key front-line role combines customer greeting, cashier responsibilities, and administrative support to ensure smooth, efficient, and welcoming service operations. You will provide a positive first impression for our customers, support them throughout their visit, and work behind the scenes to manage appointments, payments, fleet account activity, and rental coordination through the Enterprise portal.

The ideal candidate is customer‑focused, organized, thrives in a fast-paced environment, and excels at multitasking while maintaining accuracy and professionalism.

Key Responsibilities:

• Welcome customers warmly, direct them to the appropriate Service Advisor, manage customer flow, and maintain a clean and inviting reception area.
• Answer incoming calls, respond to general inquiries, and support customers throughout their visit.
• Process payments (cash, debit, credit, fleet billing), reconcile daily transactions, and accurately close repair orders with proper documentation.
• Assist Service Advisors by updating customer and vehicle information, booking and managing appointments, printing repair orders, and supporting workflow coordination.
• Maintain organized administrative records, filing, and service communication tasks including reminders and follow-ups.
• Manage fleet service requests, process transactions through fleet portals, verify authorization details, and communicate with fleet managers when required.
• Coordinate rental bookings through the Enterprise portal, complete required documentation, confirm availability, and maintain accurate rental records.

Qualifications:

• 1–2 years of customer service or administrative experience (automotive experience an asset).
• Strong communication and interpersonal skills.
• Ability to multitask effectively under pressure.
• High degree of professionalism, accuracy, and attention to detail.
• Experience handling and reconciling payments preferred.
• Comfortable using computer systems and dealership software (CDK an asset).
• Valid Ontario G driver’s license.

Skills, Knowledge and Abilities Required

• Friendly, engaging, and customer‑oriented demeanor.
• Ability to work collaboratively in a team‑driven environment.
• Problem‑solving ability with a calm, professional approach.
• Reliability, integrity, and strong sense of responsibility.
• Organized, detail‑oriented, and able to anticipate customer needs.

Why Join Us?

• Growth Opportunities: Vast potential for career advancement.
• Competitive Compensation: Attractive salary package.
• Training and Development: Extensive support for your professional growth.
• Company Events: Participate in team-building activities and company events.
• Dynamic Workplace: Be part of a team where your contributions truly matter.

In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities, a request for accommodation will be accepted throughout the hiring process.

We are an equal opportunity employer that welcomes all applicants including persons with disabilities, visible minorities, women, and aboriginals. We thank you for your interest, however, only those applicants selected for an interview will be contacted.