Senior Application Support Analyst
Top Benefits
About the role
Job Description
WHAT IS THE OPPORTUNITY?
As a Sr. Application Support Analyst you will provision the Global onsite- offshore Front office application support team and provide support for Fixed Income Derivatives applications and their interface with various upstream, downstream, infrastructure, database and more.
This role requires candidate to drive strategic initiatives related to process improvement, release automation, proactive monitoring automation and enforcing compliance across the applications to drive down incidents and bring efficiency in the operations.
WHAT WILL YOU DO?
- Provide mentorship/leadership to the 10+ strong global application support team and ensure maximum uptime by providing continual 24x7support. Candidate is responsible for managing large scale Structured applications.
- Candidate should be key contributor in defining FIC Production Services organization vision, strategies and direction. You should be able to provide the leadership necessary to drive change and successfully execute organization's strategy
- Candidate overall responsibilities include supporting applications & infrastructure, working with business users, change management, incident & problem management, audit and compliance reviews, EOD batch monitoring, tasks automation, BCP testing, infrastructure planning and implementation.
- Candidate would be working with Senior Management, Front office business users, Traders, Quants, Risk Managers, Product Control etc. groups located in various geographic locations.
- Candidate would be proactively identifying operational risks/control deficiencies in the business, review and comply with firm policies applicable to business activities.
- Liaise with internal development teams and external vendors to resolve support issues of Fixed Income Derivative applications, demonstrate strong leadership of team, quick coordination of resources to resolve IT production incidents, ensure logging of support incidents, hold Problem Review Meetings (PRMs) and track action items to closure
- Provide regular updates and status to all stakeholders on open issues, ensures systems delivered to production environments meet enterprise quality requirements. Facilitate rollout of software components in production.
- Proactively prepare for planned maintenance over weekends, DR exercise and all major rollouts, provide subject matter experience and guidance to team members, Provide feedback to Senior Management to improve enterprise process improvements
WHAT DO YOU NEED TO SUCCEED?
Must have:
- 10+ years of experience in IT. Minimum 5 years of experience in financial industry
- Prior in-depth experience in implementing and supporting large-scale production systems
- Strong experience on Windows, SQL Server, Linux, and Application monitoring tools (ITRS Geneos and Job Scheduler (CTRL-M)
- Analyze existing FICC Derivative systems and liaise with Business/Development team for system improvement
- Strong expertise in major incident handling, communication protocols, and issue investigation
- Ability to manage multiple priorities and deadlines in a fast-paced trading environment
- Strong knowledge of FICC Structured Derivative Products and ability to work with Front office Business users
Nice-to-have:
- Proficiency Shell scripting, and Python
- Understanding of ITIL processes
- Knowledge of DevOps, Kubernetes, Grafana, and Cloud technologies
- Knowledge of Fixed Income Trading activities (Pricing, Contributions, Bonds Securities & STP), Market Data Feeds and knowledge of applications such as PolyPath, and other Derivative risk systems is highly desirable
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across business and geographies
#LI-Post
Job Skills
Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software
Additional Job Details
Address:
ROYAL BANK PLAZA, 200 BAY ST:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
CAPITAL MARKETS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-11-20
Application Deadline:
2025-12-13
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Senior Application Support Analyst
Top Benefits
About the role
Job Description
WHAT IS THE OPPORTUNITY?
As a Sr. Application Support Analyst you will provision the Global onsite- offshore Front office application support team and provide support for Fixed Income Derivatives applications and their interface with various upstream, downstream, infrastructure, database and more.
This role requires candidate to drive strategic initiatives related to process improvement, release automation, proactive monitoring automation and enforcing compliance across the applications to drive down incidents and bring efficiency in the operations.
WHAT WILL YOU DO?
- Provide mentorship/leadership to the 10+ strong global application support team and ensure maximum uptime by providing continual 24x7support. Candidate is responsible for managing large scale Structured applications.
- Candidate should be key contributor in defining FIC Production Services organization vision, strategies and direction. You should be able to provide the leadership necessary to drive change and successfully execute organization's strategy
- Candidate overall responsibilities include supporting applications & infrastructure, working with business users, change management, incident & problem management, audit and compliance reviews, EOD batch monitoring, tasks automation, BCP testing, infrastructure planning and implementation.
- Candidate would be working with Senior Management, Front office business users, Traders, Quants, Risk Managers, Product Control etc. groups located in various geographic locations.
- Candidate would be proactively identifying operational risks/control deficiencies in the business, review and comply with firm policies applicable to business activities.
- Liaise with internal development teams and external vendors to resolve support issues of Fixed Income Derivative applications, demonstrate strong leadership of team, quick coordination of resources to resolve IT production incidents, ensure logging of support incidents, hold Problem Review Meetings (PRMs) and track action items to closure
- Provide regular updates and status to all stakeholders on open issues, ensures systems delivered to production environments meet enterprise quality requirements. Facilitate rollout of software components in production.
- Proactively prepare for planned maintenance over weekends, DR exercise and all major rollouts, provide subject matter experience and guidance to team members, Provide feedback to Senior Management to improve enterprise process improvements
WHAT DO YOU NEED TO SUCCEED?
Must have:
- 10+ years of experience in IT. Minimum 5 years of experience in financial industry
- Prior in-depth experience in implementing and supporting large-scale production systems
- Strong experience on Windows, SQL Server, Linux, and Application monitoring tools (ITRS Geneos and Job Scheduler (CTRL-M)
- Analyze existing FICC Derivative systems and liaise with Business/Development team for system improvement
- Strong expertise in major incident handling, communication protocols, and issue investigation
- Ability to manage multiple priorities and deadlines in a fast-paced trading environment
- Strong knowledge of FICC Structured Derivative Products and ability to work with Front office Business users
Nice-to-have:
- Proficiency Shell scripting, and Python
- Understanding of ITIL processes
- Knowledge of DevOps, Kubernetes, Grafana, and Cloud technologies
- Knowledge of Fixed Income Trading activities (Pricing, Contributions, Bonds Securities & STP), Market Data Feeds and knowledge of applications such as PolyPath, and other Derivative risk systems is highly desirable
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across business and geographies
#LI-Post
Job Skills
Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software
Additional Job Details
Address:
ROYAL BANK PLAZA, 200 BAY ST:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
CAPITAL MARKETS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-11-20
Application Deadline:
2025-12-13
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.