Position Overview

Under the general supervision of the Director of Clinical Standards & Operational Support, the ERS Quality Officer:

• Promotes and coordinates a comprehensive quality program within ERS.
• Implements, operates and monitors a provincial continuous quality program.
• Promotes and abides by professional standards and all applicable regulations/policies within Shared Health.
• Works collaboratively with the ERS Medical Director Team to support safe, efficient and effective delivery of patient care.
• Participates in research and innovation projects on a provincial basis.
• Performs other duties which may include delivery of education as required to ensure the standards of care are maintained throughout ERS.

Experience

• 5 years of experience practicing at the Primary Care Paramedic level (minimum).
• Experience implementing quality programs preferred.

Education (Degree/Diploma/Certificate)

• Graduate of a Primary Care Paramedic program held by an accredited Canadian education institution, or a College of Paramedics of Manitoba approved equivalent.
• Graduate of Advanced Care Paramedic program preferred.
• Certificate/diploma in quality assurance, quality improvement, and/or patient safety preferred.

Certification/Licensure/Registration

• Certificate of Practice with the College of Paramedics of Manitoba – Member in good standing, at minimum at the Primary Care Paramedic level.
• Must have a valid Class IV Manitoba driver’s license (at minimum).
• Basic Life Support (BLS), level C or equivalent.
• Advanced Cardiac Life Support (ACLS) from an accredited training provider or must successfully complete the certification within six months of hire.
• Pediatric Advanced Life Support (PALS) is an asset.
• Neonatal Resuscitation Program (NRP) is an asset.
• Pre-Hospital Trauma Life Support (PHTLS) and/or International Trauma Life Support (ITLS) are assets.

Qualifications and Skills

• Demonstrated leadership capabilities.
• Demonstrates and encourages others to follow the principles of the LEADS framework; Leading themselves, engaging others, achieving results, developing coalitions, and participating in System transformation.
• Competence in an Indigenous language and/or knowledge of Indigenous customs, traditions and values is considered an asset.
• Experience working with individuals from diverse cultural, social and ethnic background is considered an asset.
• Experience in the use of Shared Health ERS and Digital Health technology, software programs, and equipment.
• Ability to speak multiple languages is considered an asset.
• Excellent oral and written communication skills.
• Knowledge of:
  • College of Paramedics of Manitoba Standards of Practice.
  • Scope of Practice as documented in the Regulated Health Professions Act.
  • Manitoba Emergency Medical Response and Stretcher Transportation Act.
  • Manitoba Highway Traffic Act.
  • Shared Health clinical protocols, care maps and associated documents.
  • Personal Health Information Act (PHIA).
  • Other applicable Shared Health policies, procedures, guidelines, and directives.
  • Qualitative and quantitative analysis of data.

Physical Requirements

• Physical and mental health necessary to meet the demands of the position required.
• Exposure to a variety of high stress, physically, mentally, and emotionally demanding situations.
• Must have a Valid Class IV Manitoba driver’s license (at a minimum) and use of a personal motor vehicle for travel within the zone and province as required.