Case Handler
Top Benefits
About the role
- Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.
This role will be within our Demand management and network infrastructure team. We look after 60 million meters and our teams provide advanced metering solutions to help manage demand for essential suppliers.
Want to be a part of it?
What will you be doing?
You'll work closely to build strong relationships with all internal and external stakeholders, including retailers, commercial customers, scheduling, escalations, and Thames Water operations. We'll also need you to manage customer complaints and escalations when required.
You'll use our Internal System to book customer appointments by telephone and email, along with supporting the team in progressing and the completion of work within our Service Level Agreements (SLA).
You'll update work management systems to track work progress and maintain an accurate audit trail of work history and engage with the field team to ensure the successful completion of works and creating the Price of Approval (POA) when required.
You'll be working an average of 42.5 hours a week, Monday-Friday, hours 08:00 to 17:00. Overtime at agreed rate What You’ll Bring
- Do you have great problem solving and IT skills?
- Are you someone who has great attention to detail?
- Do you have strong communication skills and the ability to work under pressure?
What’s in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include;
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000’s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers
- Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
- Discretionary bonus scheme
- 25 days annual leave plus bank holidays
- Recommend a friend – get rewarded for introducing people to us!
About Us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
#MGroupW
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Apply
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- Share Vacancy on LinkedIn
- Share Vacancy on WhatsApp
- Send Vacancy to a friend
About M Group Services Plant & Fleet Solutions
Plant & Fleet Solutions support our frontline operations by providing compliant, innovative and fit-for-purpose Vehicles, Plant and Equipment, whilst reviewing new market developments and products that help meet our Safety, Sustainability and Operational Efficiency Objectives.
Our focus is upon providing quality support to our customers to enable them to maximise productivity through the provision of relevant specialist equipment, maintenance and support. All of the equipment and vehicles that we supply are procured with the sole intention of them being used in group related activities, allowing us to focus on the specifications and particular requirements of the group.
We currently provide a comprehensive fleet of over 5,500 trucks, vans and cars, together with over 15,000 items of general plant and specialist utilities equipment from our Regional Supply Centres.
Case Handler
Top Benefits
About the role
- Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.
This role will be within our Demand management and network infrastructure team. We look after 60 million meters and our teams provide advanced metering solutions to help manage demand for essential suppliers.
Want to be a part of it?
What will you be doing?
You'll work closely to build strong relationships with all internal and external stakeholders, including retailers, commercial customers, scheduling, escalations, and Thames Water operations. We'll also need you to manage customer complaints and escalations when required.
You'll use our Internal System to book customer appointments by telephone and email, along with supporting the team in progressing and the completion of work within our Service Level Agreements (SLA).
You'll update work management systems to track work progress and maintain an accurate audit trail of work history and engage with the field team to ensure the successful completion of works and creating the Price of Approval (POA) when required.
You'll be working an average of 42.5 hours a week, Monday-Friday, hours 08:00 to 17:00. Overtime at agreed rate What You’ll Bring
- Do you have great problem solving and IT skills?
- Are you someone who has great attention to detail?
- Do you have strong communication skills and the ability to work under pressure?
What’s in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include;
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000’s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers
- Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
- Discretionary bonus scheme
- 25 days annual leave plus bank holidays
- Recommend a friend – get rewarded for introducing people to us!
About Us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
#MGroupW
- .
Apply
Share
- Share Vacancy on Facebook
- Share Vacancy on X
- Share Vacancy on LinkedIn
- Share Vacancy on WhatsApp
- Send Vacancy to a friend
About M Group Services Plant & Fleet Solutions
Plant & Fleet Solutions support our frontline operations by providing compliant, innovative and fit-for-purpose Vehicles, Plant and Equipment, whilst reviewing new market developments and products that help meet our Safety, Sustainability and Operational Efficiency Objectives.
Our focus is upon providing quality support to our customers to enable them to maximise productivity through the provision of relevant specialist equipment, maintenance and support. All of the equipment and vehicles that we supply are procured with the sole intention of them being used in group related activities, allowing us to focus on the specifications and particular requirements of the group.
We currently provide a comprehensive fleet of over 5,500 trucks, vans and cars, together with over 15,000 items of general plant and specialist utilities equipment from our Regional Supply Centres.