Service Operations Coordinator
Top Benefits
About the role
Making Canada a safer place to live and work for over 90 years.
As Canada's trusted safety partner since 1935, we work alongside customers coast to coast to help ensure people return home safely at the end of every shift.
Are you someone who loves being the go to person - the one who keeps operations running smoothly and teams moving forward?
This is more than an administrative role - you’ll play a critical part in coordinating service operations, supporting technicians in the field, and ensuring customers receive exceptional, timely service from start to finish.
If you’ve worked in dispatch, logistics, service coordination, or even fast-paced customer environments where you’ve had to juggle priorities, we’d love to hear from you.
As the Service Operations Coordinator, you’ll:
- Prepare and manage customer quotes for service requests
- Schedule and dispatch technicians for service calls and projects
- Own the flow of service jobs from request to completion, ensuring accuracy, speed, and visibility at every stage
- Coordinate parts and materials for inspections, repairs, and installations
- Receive and process customer equipment for service, including work order creation and tracking
- Coordinate parts, equipment, and logistics to keep service jobs moving without delay
- Manage internal warehouse transfers to support service needs
- Provide exceptional customer service by phone and email
- Work closely with Service Administration, Branch Management, and field technicians to ensure a seamless customer experience
What you’ll Bring
You’ll be a key part of a small, tight-knit team where your work directly impacts customer experience and technician success every day.
- 2+ years of experience in a fast paced administrative or service coordination role
- Experience scheduling in an industrial or technical environment (asset)
- Strong customer service and communication skills
- Post secondary education in business administration or equivalent experience (preferred)
- Proficiency in Microsoft Office; Salesforce experience is an asset
- Excellent organization, accuracy, and attention to detail
- Ability to manage multiple priorities with a sense of urgency
- Adaptable, resourceful, and comfortable learning new systems
- A positive, team oriented mindset
What Success Looks Like
- Technicians trust your scheduling and communication
- Customers feel informed and supported throughout the service process
- Jobs move through the system cleanly with minimal rework
- You anticipate issues before they become problems
- You help create a smooth, efficient, customer focused service operation
What’s in it for you?
- Competitive salary of $52,000–$55,000, based on experience and internal equity
- Comprehensive health and wellness benefits
- 3 weeks paid vacation plus additional time off
- Opportunities for learning, development, and career growth within a national organization
- A supportive, collaborative team environment
- Meaningful work with a company dedicated to protecting people and keeping communities safe
Application & Hiring Process
Levitt-Safety may use AI-enabled tools to support the screening and assessment of applications. All AI-supported results are reviewed by a member of our recruitment team before any hiring decisions are made.
We are committed to employment equity and base hiring decisions on qualifications, skills, and ability. We welcome and encourage applications from persons with disabilities, visible minorities, Indigenous Peoples, and individuals from diverse backgrounds, and we recognize that experience comes in many forms.
If you require accommodation at any stage of the application process, please contact us at talent@levitt-safety.com. We review applications as they are received and look forward to hearing from you.
Not the right fit? Search for Service Operations Coordinator jobs in Greater Sudbury, ON
About Levitt-Safety
Safety Matters – It’s All That We Do
Levitt-Safety is a national provider of life, fire and environmental safety products and services. With strategically located branches across Canada, Levitt-Safety is ideally equipped to serve companies of any size or industry who want to create a culture of safety in their organization. We are proud to be a Platinum Member of Canada's Best Managed Companies for 2019.
After more than 80 years in business, we understand that the safety of employees and facilities goes way beyond products which is why we offer a complete range of safety-related services. As a trusted safety partner, we are here to advise our clients on new safety standards and protocols – or simply help enhance existing programs. We help our clients remain in compliance to all applicable legislation, avoid accident claims, and most importantly, keep employees working safely. Mission: Our mission is to continually add value by partnering with our customers to solve their fire, safety and environmental challenges with quality products supported by excellent service from motivated, knowledgeable people.
Similar Jobs
Service Operations Coordinator
Top Benefits
About the role
Making Canada a safer place to live and work for over 90 years.
As Canada's trusted safety partner since 1935, we work alongside customers coast to coast to help ensure people return home safely at the end of every shift.
Are you someone who loves being the go to person - the one who keeps operations running smoothly and teams moving forward?
This is more than an administrative role - you’ll play a critical part in coordinating service operations, supporting technicians in the field, and ensuring customers receive exceptional, timely service from start to finish.
If you’ve worked in dispatch, logistics, service coordination, or even fast-paced customer environments where you’ve had to juggle priorities, we’d love to hear from you.
As the Service Operations Coordinator, you’ll:
- Prepare and manage customer quotes for service requests
- Schedule and dispatch technicians for service calls and projects
- Own the flow of service jobs from request to completion, ensuring accuracy, speed, and visibility at every stage
- Coordinate parts and materials for inspections, repairs, and installations
- Receive and process customer equipment for service, including work order creation and tracking
- Coordinate parts, equipment, and logistics to keep service jobs moving without delay
- Manage internal warehouse transfers to support service needs
- Provide exceptional customer service by phone and email
- Work closely with Service Administration, Branch Management, and field technicians to ensure a seamless customer experience
What you’ll Bring
You’ll be a key part of a small, tight-knit team where your work directly impacts customer experience and technician success every day.
- 2+ years of experience in a fast paced administrative or service coordination role
- Experience scheduling in an industrial or technical environment (asset)
- Strong customer service and communication skills
- Post secondary education in business administration or equivalent experience (preferred)
- Proficiency in Microsoft Office; Salesforce experience is an asset
- Excellent organization, accuracy, and attention to detail
- Ability to manage multiple priorities with a sense of urgency
- Adaptable, resourceful, and comfortable learning new systems
- A positive, team oriented mindset
What Success Looks Like
- Technicians trust your scheduling and communication
- Customers feel informed and supported throughout the service process
- Jobs move through the system cleanly with minimal rework
- You anticipate issues before they become problems
- You help create a smooth, efficient, customer focused service operation
What’s in it for you?
- Competitive salary of $52,000–$55,000, based on experience and internal equity
- Comprehensive health and wellness benefits
- 3 weeks paid vacation plus additional time off
- Opportunities for learning, development, and career growth within a national organization
- A supportive, collaborative team environment
- Meaningful work with a company dedicated to protecting people and keeping communities safe
Application & Hiring Process
Levitt-Safety may use AI-enabled tools to support the screening and assessment of applications. All AI-supported results are reviewed by a member of our recruitment team before any hiring decisions are made.
We are committed to employment equity and base hiring decisions on qualifications, skills, and ability. We welcome and encourage applications from persons with disabilities, visible minorities, Indigenous Peoples, and individuals from diverse backgrounds, and we recognize that experience comes in many forms.
If you require accommodation at any stage of the application process, please contact us at talent@levitt-safety.com. We review applications as they are received and look forward to hearing from you.
Not the right fit? Search for Service Operations Coordinator jobs in Greater Sudbury, ON
About Levitt-Safety
Safety Matters – It’s All That We Do
Levitt-Safety is a national provider of life, fire and environmental safety products and services. With strategically located branches across Canada, Levitt-Safety is ideally equipped to serve companies of any size or industry who want to create a culture of safety in their organization. We are proud to be a Platinum Member of Canada's Best Managed Companies for 2019.
After more than 80 years in business, we understand that the safety of employees and facilities goes way beyond products which is why we offer a complete range of safety-related services. As a trusted safety partner, we are here to advise our clients on new safety standards and protocols – or simply help enhance existing programs. We help our clients remain in compliance to all applicable legislation, avoid accident claims, and most importantly, keep employees working safely. Mission: Our mission is to continually add value by partnering with our customers to solve their fire, safety and environmental challenges with quality products supported by excellent service from motivated, knowledgeable people.