As the General Manager, you will step into a dynamic leadership role tasked with overseeing, managing, and optimizing an established chemistry testing laboratory facility. You will directly manage a specialized leadership team consisting of an Operations Manager, a Quality/Regulatory Coordinator, and an IT Infrastructure Specialist. Your day-to-day focus will center on driving operational excellence, managing a comprehensive Profit and Loss (P&L) budget, coordinating vendor relationships for instrumentation maintenance, and executing strategic plans to manage and scale the existing facility's team up to 40–50 daily personnel.

Responsibilities Operational Oversight: Drive daily efficiency across internal departments, ensuring proper data transfer protocols, IT infrastructure troubleshooting, and safe laboratory operations without compromising staff morale or safety. Financial & Budgetary Management: Take full ownership of the business unit's budget, P&L statements, and financial performance to ensure long-term profitability, sustainability, and growth. Team Management & Scaling: Foster a positive, growth-mindset culture while managing the facility's team expansion up to 40–50 staff members. Quality Assurance & Compliance: Maintain absolute oversight of the Quality Management System, ensuring rigorous adherence to ISO/IEC 17025 standards and corporate policies. Instrumentation & Vendor Relations: Supervise instrument performance, coordination with equipment vendors, and implementation of operational improvements. Team Leadership & Human Resources: Manage strategic staffing, training, conflict resolution, and yearly performance evaluations for direct reports. Sales & Promotion: Work in tandem with sales teams to market laboratory services and drive corporate viability. KPI drive optimization: Ensure operational targets are met and key areas/services are managed as part of a continuous optimization environment

Required Skills Proven Lab Leadership: At least 10 years of experience working in a laboratory environment, with a minimum of 5 years serving in a direct supervisory or senior management role. Technical Expertise: Strong background in general chemistry with hands-on experience utilizing standard analytical laboratory instrumentation (e.g., IC, ICP/MS, GC/MS, GC/ECD, etc.). Quality Standards Mastery: Deep knowledge and practical application experience with ISO/IEC 17025:2017 quality standards. Financial Acumen: Direct experience developing budgets and a thorough understanding of financial statements, including profit/loss balances. Operational IT Literacy: Understanding of data transfer requirements, laboratory IT hardware/infrastructure, and technical troubleshooting. Human Resources & Management: Proven track record in hiring, interviewing, conflict resolution, and people management. Core Competencies: Exceptional organizational skills, high attention to detail, strong decision-making capabilities, and excellent oral/written communication skills. Education: University Degree or College Diploma in Chemistry, Life Sciences, or Engineering.

Nice to Have Post-graduate degree (Master’s degree or Ph.D. considered an asset). Bilingualism (English/French). Formal training in conflict resolution, financial management, or internal auditing. Previous experience holding overall improvement and facility management responsibility for a commercial testing laboratory.

This role will have an estimated salary of 130-150k/per year.