Customer Service Administrator - Amico Clinical Solutions
About the role
Job Description Customer Service Administrator (CS Admin): Amico Clinical Solutions is looking for a self-motivated, organized, and highly detail-oriented individual to join our Customer Service team. This role requires strong communication skills and close collaboration with internal departments to support smooth operations and customer satisfaction. The successful candidate will be enthusiastic, possess good communication skills, attention to detail, and a strong work ethic. Must be fluent in English.
As a Customer Service Administrator, You Will Assist with managing the full lifecycle of customer orders, from entry to invoicing.
Review and revise orders to ensure accuracy and compliance with company standards.
Perform order checks to identify and resolve discrepancies before fulfillment.
Prepare and issue invoices in a timely manner.
Work closely with internal companies and departments to support efficient order processing.
Maintain accurate records of orders, invoices, and related communications.
Support process improvements and reporting initiatives within the customer service function.
Gain a thorough knowledge of Amico products and services to support internal departments.
Sometimes be required to coach, mentor and/or train new hires or junior staff in the team to ensure an efficient collaboration.
Duties Include, But Are Not Limited To Process and enter customer orders accurately into the system.
Review and revise orders as needed to ensure compliance with company policies and customer requirements.
Conduct thorough checks on all orders to identify and resolve discrepancies before fulfillment.
Generate and issue invoices in a timely and accurate manner.
Collaborate with internal contacts (such as Sales, Logistics, Finance, etc.) to resolve order-related inquiries and ensure smooth processing.
Maintain up-to-date records of all orders, invoices, and customer communications.
Assist with reporting, tracking, and process improvement initiatives.
Assist with customer complaints and arranging returns.
Qualifications Perform other duties as required.
Excellent attention to detail and organizational skills.
Strong interpersonal and communication skills.
Ability to manage multiple priorities in a fast-paced and time sensitive environment.
Intermediate computer skills; ability to work confidently with multiple software programs and systems to complete daily operations.
Ability to work effectively both independently and within a team.
Problem solving and analytical skills.
For more information, please visit us at www.amico.com.
Salary Range: $50,000-$55,000
- Salary will be determined based on candidate's experience, skills and qualifications.
- Only selected candidates will be contacted.
- This is a current, real vacancy that needs to be filled as soon as possible.
About Amico Corporation
Amico Corporation, founded in 1974, and the other corporations within the Amico Group, design, manufacture and market a broad range of products for virtually every department in the health care facility. Our mission is to design and deliver state-of-the-art products that facilitate the caregiver's role in providing the best outcomes for patients.
These products are manufactured by the Amico Group of Companies in four facilities in the U.S. and Canada, which occupy over 250,000 square feet.
A very broad range of Products are manufactured by the Amico Group of Companies starting with Air & Vacuum Systems, which deliver gas through our Pipeline Products to the patient. In the Patient Room, the Amico Group of Companies manufacture the Headwall, Clinical products, the Bed, the Furniture, the Lights and the Equipment Mounting Products.
Customer Service Administrator - Amico Clinical Solutions
About the role
Job Description Customer Service Administrator (CS Admin): Amico Clinical Solutions is looking for a self-motivated, organized, and highly detail-oriented individual to join our Customer Service team. This role requires strong communication skills and close collaboration with internal departments to support smooth operations and customer satisfaction. The successful candidate will be enthusiastic, possess good communication skills, attention to detail, and a strong work ethic. Must be fluent in English.
As a Customer Service Administrator, You Will Assist with managing the full lifecycle of customer orders, from entry to invoicing.
Review and revise orders to ensure accuracy and compliance with company standards.
Perform order checks to identify and resolve discrepancies before fulfillment.
Prepare and issue invoices in a timely manner.
Work closely with internal companies and departments to support efficient order processing.
Maintain accurate records of orders, invoices, and related communications.
Support process improvements and reporting initiatives within the customer service function.
Gain a thorough knowledge of Amico products and services to support internal departments.
Sometimes be required to coach, mentor and/or train new hires or junior staff in the team to ensure an efficient collaboration.
Duties Include, But Are Not Limited To Process and enter customer orders accurately into the system.
Review and revise orders as needed to ensure compliance with company policies and customer requirements.
Conduct thorough checks on all orders to identify and resolve discrepancies before fulfillment.
Generate and issue invoices in a timely and accurate manner.
Collaborate with internal contacts (such as Sales, Logistics, Finance, etc.) to resolve order-related inquiries and ensure smooth processing.
Maintain up-to-date records of all orders, invoices, and customer communications.
Assist with reporting, tracking, and process improvement initiatives.
Assist with customer complaints and arranging returns.
Qualifications Perform other duties as required.
Excellent attention to detail and organizational skills.
Strong interpersonal and communication skills.
Ability to manage multiple priorities in a fast-paced and time sensitive environment.
Intermediate computer skills; ability to work confidently with multiple software programs and systems to complete daily operations.
Ability to work effectively both independently and within a team.
Problem solving and analytical skills.
For more information, please visit us at www.amico.com.
Salary Range: $50,000-$55,000
- Salary will be determined based on candidate's experience, skills and qualifications.
- Only selected candidates will be contacted.
- This is a current, real vacancy that needs to be filled as soon as possible.
About Amico Corporation
Amico Corporation, founded in 1974, and the other corporations within the Amico Group, design, manufacture and market a broad range of products for virtually every department in the health care facility. Our mission is to design and deliver state-of-the-art products that facilitate the caregiver's role in providing the best outcomes for patients.
These products are manufactured by the Amico Group of Companies in four facilities in the U.S. and Canada, which occupy over 250,000 square feet.
A very broad range of Products are manufactured by the Amico Group of Companies starting with Air & Vacuum Systems, which deliver gas through our Pipeline Products to the patient. In the Patient Room, the Amico Group of Companies manufacture the Headwall, Clinical products, the Bed, the Furniture, the Lights and the Equipment Mounting Products.