Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Assistant General Manager - Holt Renfrew @Yorkdale Shopping Centre

The Assistant General Manager leads the sales management team of a luxury department store environment.

Specific responsibilities include (but are not limited to) the following:

• Collaborates with DVP/GM in making key decisions that directly impact the achievement of top-line sales and EBIT targets for the store
• Achieve top-line sales and EBIT targets for the store
• Deliver all payroll, capital and expense plans within budget
• Drive productivity by ensuring that retail operating processes and policies are effectively implemented with adequate control and monitoring
• Recruit, select, hire and on-board the best talent
• Lead, motivate, and retain a high-performing sales management team
• Communicate standards, parameters and performance goals to employees and provide coaching to behaviours that help achieve success
• Personally and through the store leadership team recognize and reward extraordinary performance; give feedback and develop performance improvement plans for underperforming employees
• Model leadership behaviours that promote a culture of open communication, employee development and trust
• Develop a clear talent and succession plan for the store, ensuring the retention of key talent
• Direct the management of payroll and expense budgets for selling divisions
• Achieve store customer service targets and resolve sensitive or highly complex customer issues
• Lead sales management team to develop, maintain and grow active client bases within their areas
• Increase wallet share of high value customers through the consistent delivery of extraordinary personalized service
• Develop a network of key industry contacts within the retail and luxury community and have a sound understanding of industry trends and practices
• Direct the successful implementation of customer relationship and Loyalty management programming
• Partner in and influence the development of store seasonal plans
• Partner with the DVP/GM in the creation of the store’s annual strategic plan focusing on customer and associate development strategies and actions
• Achieve Asset Prevention targets
• Collaborate with Operations role to drive logistics and smooth operation of back-of-house functions including Cash Office, Alterations Workrooms, Maintenance and Shipping /Receiving
• Serve as MIC (manager in charge) of the store as required
• Comply with all Health & Safety policies and requirements
• Ensure compliance with privacy policies, regulations, and cyber security measures.

The ideal candidate:

• Post-Secondary degree or certificate in Business or Retail management Previous retail experience, preferably within a luxury environment
• 5-8 years management experience in a similar size business with accountability for managing Managers
• Working knowledge of Microsoft Office including Outlook, Word and Excel

The measures of success:

• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals
• Feedback from internal and external clients

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Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range / Échelle salariale à l’embauche :

$138,800.00 - $170,000.00 / 138.800,00$ - 170.000,00$ (per year / par an)

Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount. / La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement et notre très convoitée remise d'employé.offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.