Service Writer
Top Benefits
About the role
Reporting to the Service Manager, the Service Writer is a confident, energetic, CUSTOMER FOCUSED member of the Service department.
- Greet and WELCOME customers.
- Open Repair orders with accurate and thorough information, including the details of the vehicle concerns, to assist with proper diagnosis.
- Verify open warranty recalls or campaigns available for the customer.
- Confirm Warranty eligibility and process the warranty claims.
- Work with Service Foreman and technicians to maintain clear communication with the customer and ensure that their concerns are addressed quickly.
- Maintain this communication with the customers throughout the repair process, including, the customer’s approval of the repair, an estimate of the cost and an expected time of completion.
- Ensure all charges are calculated and posted with accuracy to ensure timely close of Repair Orders
- Identify possible upcoming Preventative Maintenance services with customers and schedule for them.
- Maintain an organized work space and adhere to all company policies and procedures.
- Other administrative duties as assigned by the Service Manager or Foreman.
Required Experience / Skill Set
- Strong computer skills with an emphasis on Windows based programs and MS Excel & Word. Experience with KARMAK is an Asset
- Minimum of 3 years Automotive / Truck dealership experience.
- Excellent Customer Service Skills with the ability to prioritize and focus in a fast-paced environment
Benefits:
- Competitive Salary
- Extended Health Care
- Dental Care (Basic + Major)
- Disability insurance
- Life insurance
- RRSP Match
- Store discount
- Vision care
- Safety Footwear Reimbursement
- Wellness Reimbursement
Experience:
- Service Advisor: Minimum 2 years
- Customer Service: Minimum 2 years
We are an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without discrimination.
Not the right fit? Search for Service Writer jobs in City of Moncton, New Brunswick, Canada
About Bayview Trucks - Moncton
As we celebrate our 50th anniversary, we are excited to announce a new era of growth and success with the introduction of The Bayview Group. Our new logo symbolizes our various products and services, while the arrow represents the dawn of a new era with new opportunities and growth. While our name may be changing, our commitment to providing the best products and services remains the same.
The Bayview Group, formerly known as Bayview Trucks & Equipment, has been the leading provider of top-quality trucking, transportation, and farm equipment in Atlantic Canada since 1972. Our founder, Mike Nagle Sr., established the company with a vision to offer the best products from the most reputable names in the transportation, farming, and material handling industries. Today, we are a full-line dealer for Kenworth Trucks and Kubota Equipment, and we take pride in our decades of experience and expertise in the field.
Under the leadership of Mike Nagle Jr., who took over from his father in 1994, The Bayview Group has remained a family-owned business that is committed to providing exceptional customer service. Our extensive selection of new and used trucks and tractors, coupled with our friendly and knowledgeable sales, financing, service, and parts departments, ensures that our customers receive the best possible experience.
Our flagship products, Bayview Kenworth and Bayview Kubota, will retain their distinct brand names while our overall company is “The Bayview Group”. Join us as we embark on this exciting new journey and continue to provide exceptional service to our valued customers.
At The Bayview Group, we believe in building long-lasting relationships with our customers. We are dedicated to providing superior customer service, from helping you make the right choice to ongoing maintenance and customization. For outstanding performance from both Kenworth trucks and Kubota tractors, choose The Bayview Group.
Similar Jobs
Service Writer
Top Benefits
About the role
Reporting to the Service Manager, the Service Writer is a confident, energetic, CUSTOMER FOCUSED member of the Service department.
- Greet and WELCOME customers.
- Open Repair orders with accurate and thorough information, including the details of the vehicle concerns, to assist with proper diagnosis.
- Verify open warranty recalls or campaigns available for the customer.
- Confirm Warranty eligibility and process the warranty claims.
- Work with Service Foreman and technicians to maintain clear communication with the customer and ensure that their concerns are addressed quickly.
- Maintain this communication with the customers throughout the repair process, including, the customer’s approval of the repair, an estimate of the cost and an expected time of completion.
- Ensure all charges are calculated and posted with accuracy to ensure timely close of Repair Orders
- Identify possible upcoming Preventative Maintenance services with customers and schedule for them.
- Maintain an organized work space and adhere to all company policies and procedures.
- Other administrative duties as assigned by the Service Manager or Foreman.
Required Experience / Skill Set
- Strong computer skills with an emphasis on Windows based programs and MS Excel & Word. Experience with KARMAK is an Asset
- Minimum of 3 years Automotive / Truck dealership experience.
- Excellent Customer Service Skills with the ability to prioritize and focus in a fast-paced environment
Benefits:
- Competitive Salary
- Extended Health Care
- Dental Care (Basic + Major)
- Disability insurance
- Life insurance
- RRSP Match
- Store discount
- Vision care
- Safety Footwear Reimbursement
- Wellness Reimbursement
Experience:
- Service Advisor: Minimum 2 years
- Customer Service: Minimum 2 years
We are an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without discrimination.
Not the right fit? Search for Service Writer jobs in City of Moncton, New Brunswick, Canada
About Bayview Trucks - Moncton
As we celebrate our 50th anniversary, we are excited to announce a new era of growth and success with the introduction of The Bayview Group. Our new logo symbolizes our various products and services, while the arrow represents the dawn of a new era with new opportunities and growth. While our name may be changing, our commitment to providing the best products and services remains the same.
The Bayview Group, formerly known as Bayview Trucks & Equipment, has been the leading provider of top-quality trucking, transportation, and farm equipment in Atlantic Canada since 1972. Our founder, Mike Nagle Sr., established the company with a vision to offer the best products from the most reputable names in the transportation, farming, and material handling industries. Today, we are a full-line dealer for Kenworth Trucks and Kubota Equipment, and we take pride in our decades of experience and expertise in the field.
Under the leadership of Mike Nagle Jr., who took over from his father in 1994, The Bayview Group has remained a family-owned business that is committed to providing exceptional customer service. Our extensive selection of new and used trucks and tractors, coupled with our friendly and knowledgeable sales, financing, service, and parts departments, ensures that our customers receive the best possible experience.
Our flagship products, Bayview Kenworth and Bayview Kubota, will retain their distinct brand names while our overall company is “The Bayview Group”. Join us as we embark on this exciting new journey and continue to provide exceptional service to our valued customers.
At The Bayview Group, we believe in building long-lasting relationships with our customers. We are dedicated to providing superior customer service, from helping you make the right choice to ongoing maintenance and customization. For outstanding performance from both Kenworth trucks and Kubota tractors, choose The Bayview Group.