**Company:**CN Tower
**Location:**CN Tower - Finance, 290 Bremner Blvd, Toronto, ON
**Employment Status:**Employee (Seasonal)**Reason for Hire:**Seasonal

##Short Summary

Operate the main switchboard, responding to all incoming inquiries about the CN Tower, including upselling the CN Tower to guests and referring callers to other employees where necessary.

Prepares and receives all outgoing and incoming mail for company including courier shipments.

Maintain Security protocols with respect to visitors, mailings, packages and emergency response.

Provides office services support and supplies acquisition and distribution.

##Job Description

• Operate a six (6) line switchboard console.
• Provide general information pertaining to CN Tower and surrounding area.
• Upsell Tower attractions and restaurant facilities.
• Direct inquires to appropriate department, where necessary.
• Identify all incoming guests, granting access to authorized or expected individuals only.
• Maintain security protocols as applies to guests.
• Respond to inquiries by phone, in person, mail or email or direct to the appropriate employee for assistance.
• Provide second line of security in the Service Level and Administrative area.
• Adhere to Standard Operating Procedures for visitors, deliveries and pickups.
• Inspect items received by mail and courier, notifying Security with regards to suspicious items.
• Coordinate incoming and outgoing mail and distribution.
• Monitor the flow of incoming and outgoing packages with courier services and package management software.
• Ensure all packages are tracked in packing tracking software, recipient is notified and signs for package upon claiming it.
• Maintain security protocols as applies to mailings and packages.
• Trouble-shoot and order supplies for office services equipment (e.g., photocopier, paper, letterhead and mail machine).
• Coordinates office stationery purchase processes, receiving and placing orders, ensuring all items are received and invoiced correctly.

##Qualifications

• A relevant college diploma or university degree in Business Administration, Finance or Accounting, or equivalent is preferred.
• A minimum of one (1) to three (3) years of related experience in reception and/or office administration.
• Superior organizational skills necessary to manage large volumes of business and opportunities from various sources and to coordinate multiple projects.
• Demonstrated ability to use good judgment and to apply problem-solving skills on a variety of issues.
• Bilingualism (English/French) is required.

##Working Conditions

Interacts with employees and management

Light to infrequently moderate physical effort. Requires handling of light and moderate weight objects including CN Tower merchandise/inventory, office equipment and other office supplies.

Manual dexterity required to use desktop computer and peripherals.

Compensation & Benefits

Rate of Pay: $20.65

Benefits: Employee Family Assistance Program, Complimentary CN Tower tickets after 3 months, Food and Retail discounts, Uniform provided and laundered

• The recruitment range provided reflects the expected compensation for this role. Actual compensation will be determined based on the successful candidate's skills, experience, education, and other job-related factors.

COMPANY OVERVIEW:

Located in the heart of the Entertainment District, the CN Tower is a quintessential Canadian experience, welcoming over 1.8 million visitors each year, and we pride ourselves in our dynamic and diverse culture. With our commitment to service excellence at every guest interaction, CN Tower employees help to create an experience that is truly unique to the City of Toronto.

Canada Lands Company CLC Limited is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Canada Lands Company is proud to provide employment accommodation during the recruitment, selection and/or assessment processes. Should you require an accommodation, please inform us as soon as possible and we will work with you to meet your accessibility needs.