Library Client Services Associate
About the role
Competition Number
P17053
Posting Title
Library Client Services Associate
Classification
Band 2
Location
Saskatchewan Polytechnic Moose Jaw Campus
Other Location(s)
Building
Other Building
Date Posted
11/03/2025
Closing Date
11/13/2025
JIQ #
032
Start Date
10/29/2025
End Date
Open Until Filled
No
Ongoing
Yes
Category of work
Part Time
Bargaining Unit
Professional Services
Hours of Work
To be Assigned, Regulated 36 hours
Salary Range
$20.53 to $24.53 per hour
Temporary Market Stipend
Incumbent
Total Assigned days (AC) / Total Hours per biweekly pay
0.375 FTE
Modified – evening and weekend work will be required
This position has 6.5 hours/day on Wednesdays’, Wednesdays and every other Friday = 32.5 hours bi-weekly.
Wednesday 8:00-3:00pm
Thursday 8:00 – 3:00pm
Every other Friday 8:00- 3:00pm
This position does not have hours during July and August, during Christmas Break or on Stat Holidays.
Posting Status
Open
Saskatchewan Polytechnic considers the diversity of our workforce to be one our leading strengths and greatest assets. Our employee diversity enhances our ability to meet the needs of an increasingly diverse student population. Currently, approximately 20% of our students are Indigenous. A continued emphasis on the development of a representative workforce is one of Sask Polytech’s strategic priorities and, as an organization, we are making significant efforts to attract and retain Indigenous employees.
Job Duties/Qualifications, Skills and Abilities(QSA)
Job Duties
Job Duties
- Greet and welcome everyone to the library
- Provide proactive client-focused service by anticipating client needs and by ensuring the highest standards of client service are met to create a welcoming environment
- Maintains client relationships by responding to basic library reference help and documenting action
- Proactively prepares for customer inquiries by studying products, services and customer service processes
- Assists clients in signing materials in and out
- Show clients how to use technology throughout the library
- Assists with events and tours under the direction of a supervisor according to established standardized event/program guidelines
- Shelving, sorting, and processing materials
- Maintaining attractive, welcoming, and inviting library spaces (I.e., tidying and cleaning)
- Refer students to library resources to meet their needs
- Provide technical assistance with library equipment and technology
- Take payments for library fine and fees
- Provide assistance with tracking and updating library usage data
- Assist with client’s lab/study room bookings
- Handling cash.
- Provide basic clerical support
QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCE
Specific Accountabilities
Duties
Required Qualifications, Skills and Abilities (QSA)
-
Minimum six (6) months experience in a customer service environment
-
Grade 12 with supplementary training or experience in technology
-
Basic knowledge of Microsoft Office
-
Basic Internet
-
Basic working knowledge of computers and related office equipment
-
Effective oral communication skills including basic telephone and customer service experience
-
Effective time management and organizational skills
-
Knowledge of automated system software (client databases, inventory etc.)
-
Handling cash and use of a digital cash register
-
Ability to work alone
-
Attention to detail
12.Demonstrates understanding and valuing Equity, Diversity, and Inclusion.
Desired QSA
About Saskatchewan Polytechnic
Saskatchewan Polytechnic serves students through applied learning opportunities on Treaty 4 and Treaty 6 Territories and the homeland of the Métis. Learning takes place at campuses in Moose Jaw, Prince Albert, Regina and Saskatoon and through extensive distance education opportunities. Programs serve every economic and public service sector. As a polytechnic, the organization provides the depth of learning appropriate to employer and student need, including certificate, diploma and degree programs, and apprenticeship training. Saskatchewan Polytechnic engages in applied research, drawing on faculty expertise to support innovation by employers, and providing students the opportunity to develop critical thinking skills.
Library Client Services Associate
About the role
Competition Number
P17053
Posting Title
Library Client Services Associate
Classification
Band 2
Location
Saskatchewan Polytechnic Moose Jaw Campus
Other Location(s)
Building
Other Building
Date Posted
11/03/2025
Closing Date
11/13/2025
JIQ #
032
Start Date
10/29/2025
End Date
Open Until Filled
No
Ongoing
Yes
Category of work
Part Time
Bargaining Unit
Professional Services
Hours of Work
To be Assigned, Regulated 36 hours
Salary Range
$20.53 to $24.53 per hour
Temporary Market Stipend
Incumbent
Total Assigned days (AC) / Total Hours per biweekly pay
0.375 FTE
Modified – evening and weekend work will be required
This position has 6.5 hours/day on Wednesdays’, Wednesdays and every other Friday = 32.5 hours bi-weekly.
Wednesday 8:00-3:00pm
Thursday 8:00 – 3:00pm
Every other Friday 8:00- 3:00pm
This position does not have hours during July and August, during Christmas Break or on Stat Holidays.
Posting Status
Open
Saskatchewan Polytechnic considers the diversity of our workforce to be one our leading strengths and greatest assets. Our employee diversity enhances our ability to meet the needs of an increasingly diverse student population. Currently, approximately 20% of our students are Indigenous. A continued emphasis on the development of a representative workforce is one of Sask Polytech’s strategic priorities and, as an organization, we are making significant efforts to attract and retain Indigenous employees.
Job Duties/Qualifications, Skills and Abilities(QSA)
Job Duties
Job Duties
- Greet and welcome everyone to the library
- Provide proactive client-focused service by anticipating client needs and by ensuring the highest standards of client service are met to create a welcoming environment
- Maintains client relationships by responding to basic library reference help and documenting action
- Proactively prepares for customer inquiries by studying products, services and customer service processes
- Assists clients in signing materials in and out
- Show clients how to use technology throughout the library
- Assists with events and tours under the direction of a supervisor according to established standardized event/program guidelines
- Shelving, sorting, and processing materials
- Maintaining attractive, welcoming, and inviting library spaces (I.e., tidying and cleaning)
- Refer students to library resources to meet their needs
- Provide technical assistance with library equipment and technology
- Take payments for library fine and fees
- Provide assistance with tracking and updating library usage data
- Assist with client’s lab/study room bookings
- Handling cash.
- Provide basic clerical support
QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCE
Specific Accountabilities
Duties
Required Qualifications, Skills and Abilities (QSA)
-
Minimum six (6) months experience in a customer service environment
-
Grade 12 with supplementary training or experience in technology
-
Basic knowledge of Microsoft Office
-
Basic Internet
-
Basic working knowledge of computers and related office equipment
-
Effective oral communication skills including basic telephone and customer service experience
-
Effective time management and organizational skills
-
Knowledge of automated system software (client databases, inventory etc.)
-
Handling cash and use of a digital cash register
-
Ability to work alone
-
Attention to detail
12.Demonstrates understanding and valuing Equity, Diversity, and Inclusion.
Desired QSA
About Saskatchewan Polytechnic
Saskatchewan Polytechnic serves students through applied learning opportunities on Treaty 4 and Treaty 6 Territories and the homeland of the Métis. Learning takes place at campuses in Moose Jaw, Prince Albert, Regina and Saskatoon and through extensive distance education opportunities. Programs serve every economic and public service sector. As a polytechnic, the organization provides the depth of learning appropriate to employer and student need, including certificate, diploma and degree programs, and apprenticeship training. Saskatchewan Polytechnic engages in applied research, drawing on faculty expertise to support innovation by employers, and providing students the opportunity to develop critical thinking skills.