Catholic Social Services is currently seeking a contract full-time, 40 hours per week, Senior Resources Coordinator in EDMONTON to join our Elder Abuse Resources and Support (EARS) team. Providing excellent client-centered care, you are confident, thoughtful, and motivated to achieve success when supporting others in your community.

This position has a weekly full-time 40-hour schedule of Monday to Friday. This is a contract position that will end on August 11, 2026.

Job Summary:
The Seniors Resource Coordinator works with a team that receives, assesses, and addresses reports of elder abuse in Edmonton. The Seniors Resource Coordinator has strong collaboration skills to work closely with seniors and other agencies to provide quality assistance to seniors at risk or experiencing abuse. This position works with a variety of stakeholders such as professionals, concerned community members, family members and the seniors themselves.

Using analytical skills and good judgement, the Seniors Resource Coordinator works collaboratively within the EARS team to assess cases that merit review by the Senior Protection Partnership (SPP). Strong communication skills are an asset, as the Seniors Resource Coordinator is required to raise community awareness of this issue through presentations and attending community events.

Job Duties:

• Assesses needs of seniors
• Completes psychosocial initial assessment
• Completes assessment of risk and complete safety plans
• Provides consultation and follows up with seniors/professionals
• Establishes and maintains respectful, collaborative working relationships with seniors and their key stakeholders.
• Communicates effectively and respectfully in a professional manner with seniors, both verbally and in writing. Actively listens to seniors to understand their needs while being aware of and responding to non-verbal communication.
• Answers Elder Abuse Intake line and consults regarding all new intakes with Program Team Leader
• Develops service plan for seniors
• Works with the seniors to develop goals on the individual service plan
• Completes home visits, conferences, professional consultations with seniors as requested.
• Assists seniors to obtain access to appropriate community resources
• Collaborates and coordinates with other community resources to provide services
• Provides advocacy for seniors & ensures their basic needs are met
• Provides education on family violence and elder abuse
• Maintains knowledge of and performs according to COA standards
• Effectively communicates program concerns and possible solutions with the Team Leader and team, when appropriate.
• Offers referrals for clinical counselling if required
• Plans/coordinates activities
• Prepares Individual Service Plan, including strategies with the seniors
• Implements Service Plan goals and strategies
• Communicates effectively and respectfully in a professional and confidential manner with all Agency employees, and internal and external stakeholders
• Attends and actively participates in scheduled team meetings. Supports team initiatives and helps to identify problems and suggest solutions
• Prepares and presents case reviews/file reviews for supervision with Team Leader
• Attends/participates in strategic planning days for the EARS and SPP programs

What This Job Requires:

• Minimum of a Diploma in Social Work and up to date registration with the Alberta College of Social Workers,
• Additional relevant certifications or designations considered an asset
• Minimum of _2_ years related professional experience
• Must be able to prove a Criminal Record Check that has been completed in the last 6 months
• A current and satisfactory driver's abstract (issued within the last 6 months)
• Required 2 years of driving experience
• A copy of vehicle registration
• Proof of vehicle insurance policy coverage (showing $2,000,000 liability)
• Proven problem-solving skills with the ability to visualize and deliver creative solutions
• Proven delegation, negotiation and leadership skills
• Ability to analyze and interpret data and information to develop conclusions
• Ability to multitask, establish priorities and work effectively independently
• Excellent planning and organization skills to meet deadlines
• Up-to-date knowledge of Agency policies and procedures, as well as relevant legislation, regulations, practice standards and practice guidelines
• Sound knowledge of the following techniques is required: crisis intervention, anger diffusion, conflict intervention and resolution
• Effective English-language communication skills, both verbal and written, to communicate, understand, comprehend, and comply with all job requirements
• High level of professionalism, confidentiality and diplomacy; with ability to manage sensitive and confidential information and comply with all regulatory requirements and Agency Privacy and Confidentiality policies and procedures
• Knowledge of and effective collaboration with internal and external stakeholders, professionals, service providers, and community resources
• Competent in working with applicable Microsoft Office suite programs
• Proficient in use of other Agency-assigned computer applications and databases
• Facilitation skills and ability to make presentations and facilitate workshops
• Ability and willingness to travel, as required, to different offices, programs, and other sites to attend meetings, presentations, and/or training

What We Offer:

• The annual salary for this position is $54,110.10- $60,927.63 based on qualifications and experience.
• We offer flexibility and supportive working environment.
• Flexible benefit options when eligible.
• Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily.
• Growth Opportunities: apply and grow your skills within a dynamic, innovative and expanding Agency that is taking a leadership role in our industry.

About Catholic Social Services:
You will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect.

With more than 60 years of service delivery, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with more than 1900 staff, and hundreds of volunteers delivering 130+ programs throughout Central Alberta and Edmonton.

Our values are at the core of everything we do!

• Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have.
• Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition.
• Respect: We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom.

We thank all applicants. Only candidates selected for an interview will be contacted.

We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, and people of faith or no faith.