Top Benefits
About the role
- We are seeking curious, detail-oriented students to join our AI Delivery team as AI Quality Assurance Interns
- This is a hands-on role where you will evaluate the behavior, accuracy, and reliability of Cresta’s AI Agents and Agent Assist systems
- Unlike traditional QA, this work sits at the intersection of:
- AI behavior analysis
- Intent recognition evaluation
- Conversation quality assessment
- Model output auditing
- Light prompt testing and refinement
- You will help ensure our AI systems act as intended, follow correct business logic, and provide accurate and safe outputs to end users
- As an AI Quality Assurance Intern, you will:
- Execute structured test plans for AI Agent implementations
- Validate that intents, entities, and workflows trigger correctly
- Identify behavioral inconsistencies, misclassifications, or hallucinations
- Review and validate AI-generated suggestions, summaries, and classifications
- Provide actionable feedback to improve intent models and redaction/PII handling
- Run bias, redaction, and transcription accuracy checks
- Spot patterns or emerging issues across test sets
- Contribute ideas for improving internal QA processes and tools
Benefits
- Weekly lunch & learn
- Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
- Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us- AI/ML, NLP, or chatbots
- Exploring a career in AI evaluation, AI ops, or product QA
- Linguistics, conversation analysis, or human–AI interaction
- Product quality and user experience
- This is an excellent fit for students interested in:
- No advanced ML experience is required — just strong analytical thinking and curiosity about how intelligent systems behave
Not the right fit? Search for AI Quality Assurance Intern jobs in Toronto, Ontario
About Cresta
Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta turns real-time insights into real-time actions to make contact centers smarter and drive business results. We use generative AI to provide dynamic, real-time guidance to sales and service agents based on the best practices of your top performers, and let managers see and track every conversation and agent progress to create personalized coaching plans. Cresta was born out of the Stanford AI Lab and is backed by Greylock Partners, Sequoia, and Andreessen Horowitz. We are proud to be working with companies like Porsche, Cox Communications, Vivint, and Holiday Inn.
Similar Jobs
Top Benefits
About the role
- We are seeking curious, detail-oriented students to join our AI Delivery team as AI Quality Assurance Interns
- This is a hands-on role where you will evaluate the behavior, accuracy, and reliability of Cresta’s AI Agents and Agent Assist systems
- Unlike traditional QA, this work sits at the intersection of:
- AI behavior analysis
- Intent recognition evaluation
- Conversation quality assessment
- Model output auditing
- Light prompt testing and refinement
- You will help ensure our AI systems act as intended, follow correct business logic, and provide accurate and safe outputs to end users
- As an AI Quality Assurance Intern, you will:
- Execute structured test plans for AI Agent implementations
- Validate that intents, entities, and workflows trigger correctly
- Identify behavioral inconsistencies, misclassifications, or hallucinations
- Review and validate AI-generated suggestions, summaries, and classifications
- Provide actionable feedback to improve intent models and redaction/PII handling
- Run bias, redaction, and transcription accuracy checks
- Spot patterns or emerging issues across test sets
- Contribute ideas for improving internal QA processes and tools
Benefits
- Weekly lunch & learn
- Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
- Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us- AI/ML, NLP, or chatbots
- Exploring a career in AI evaluation, AI ops, or product QA
- Linguistics, conversation analysis, or human–AI interaction
- Product quality and user experience
- This is an excellent fit for students interested in:
- No advanced ML experience is required — just strong analytical thinking and curiosity about how intelligent systems behave
Not the right fit? Search for AI Quality Assurance Intern jobs in Toronto, Ontario
About Cresta
Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta turns real-time insights into real-time actions to make contact centers smarter and drive business results. We use generative AI to provide dynamic, real-time guidance to sales and service agents based on the best practices of your top performers, and let managers see and track every conversation and agent progress to create personalized coaching plans. Cresta was born out of the Stanford AI Lab and is backed by Greylock Partners, Sequoia, and Andreessen Horowitz. We are proud to be working with companies like Porsche, Cox Communications, Vivint, and Holiday Inn.