Required Position

Part-time appointment until December 2026

Responsibilities

Reporting to the Manager, Laurentian Online, the Examination Support Clerk is responsible for providing administrative support to the Laurentian Online examination staff and ensuring the continuity of exam-related operations. Key duties include answering phones and responding to emails, updating tracking sheets, invigilating exams, and preparing and mailing out exam packages to centers/invigilators. The clerk is also responsible for entering accommodations and completing other assigned tasks.

Communication Support

Taking incoming calls and addressing inquiries from students and instructors regarding online examinations, registration processes, procedures, and general information.

Responding directly to emails from students and instructors about key information concerning exams for online courses.

Drafting and sending mass or individual communications concerning important exam updates, reminders, deadlines, and policy changes.

Administrative Support and Tracking

Maintaining and updating detailed tracking sheets used to monitor various stages of the exam process.

Assisting the Online Exam staff with general administrative tasks as needed to maintain operational efficiency.

Exam Logistics

Serving as an invigilator for various examinations to ensure compliance with academic integrity policies.

Putting together physical exam packages and coordinating their mailing to external centres or approved invigilators.

Accurately entering and managing approved accessibility accommodations for students into the relevant systems.

Other Responsibilities

Perform other duties as assigned.

Qualifications

College Diploma (2 years) in Office Administration, business or a relevant field of study is preferred.

One (1) to three (3) years of related work experience.

Demonstrated initiative, organizational skills, and high attention to detail.

Proven ability to prioritize and multi-task to meet deadlines.

Ability to work under pressure in a high volume.

Strong interpersonal skills.

Strong computer skills with demonstrated ability to create, maintain, spreadsheets

Ability to work independently and as a member of a team.

Knowledge of university policies and procedures.

Ability to work outside normal operating hours during examination periods.

Ability to work fluently (verbal and written) in both official languages, French and English, is required.

***We are aware that some applicants are experiencing difficulty using our careers portal. Should you complete an application through our online form and receive an error, please submit your application to careers@laurentian.ca***

The official University hours of operation shall be from 9:00 a.m. to 4:30 p.m., Monday through Friday, during, and including, the months from September to April, and from 8:30 a.m. to 4:00 p.m Monday through Friday during and including May to August., amounting to thirty-three and three-quarter (33.75) hours per week.

At Laurentian University, we recognize that work-life balance is essential for both personal well-being and professional success. Our policy offers employees some flexibility to better balance personal needs while maintaining effective service delivery.

Laurentian University is an inclusive and welcoming community committed to employment equity. Applications are encouraged from members of equity-seeking communities including women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities/expressions. Laurentian University’s bilingualism policy provides a provision regarding the language requirement for persons self-identifying as First Nations, Métis or Inuit.

Laurentian University is committed to providing an inclusive and barrier-free experience to applicants with accessibility needs. Requests for accommodation can be made at any stage during the recruitment process. Please contact Human Resources for more information (careers@laurentian.ca).