Manager, Library & Learning Commons Operations
About the role
Position Information
Position Number
S01208
Position Title
Manager, Library & Learning Commons Operations
Division/Portfolio
Teaching & Learning Innovations
Department/Program
Teaching & Learning Admin
Location
Kelowna
Other Flexible Work Options
Your Opportunity
Under the general direction of the Associate Dean, Teaching & Learning Innovations, the Manager is responsible for the day-to-day operational oversight of all campus libraries and learning commons. The Manager supervises library support staff and Success Centre teams across campuses, ensuring consistent front-line service delivery across campuses, including oversight of circulation and borrower services and academic learner support services. The Manager works with the Associate Dean to resolve complex operational issues as they arise, such as staffing and patron concerns, and implements effective long-term solutions. The Manager supervises and assists with coordinating staffing resources to ensure appropriate coverage and scheduling, including evenings and weekends.
The Manager works collaboratively with librarians, library staff, and campus administrators to establish and maintain operational procedures aligned with institutional and portfolio needs, priorities, policies, and procedures. In collaboration with librarians, the Manager is responsible for the operational oversight of Library and Learning Commons facilities on all campuses, including remote supervision and ensuring backup staff coverage. The Manager works with campus library staff and librarians to oversee campus library services that include circulation, borrowing, interlibrary loan, and technical services. The Associate Dean and Librarians rely on the Manager to remain informed of emerging operational issues and trends, identify areas of concern, and provide informed advice related to operations.
The Manager fosters a collaborative, service-oriented, distributed team that supports the educational mission of Library and Learner Support Services, and the broader mission of the College. Working closely with librarians, academic departments, and student service areas, the Manager aligns service levels and standards to support student engagement and academic success, while maintaining a welcoming environment and informing frontline service delivery.
Functions and Duties
Operational Management:
-
Oversees daily operations of Library and Learning Commons, and Success Centre services and spaces across four campuses, ensuring consistent, high-quality service aligned with College policies, academic calendars, and the direction of the Library Department and portfolio leadership.
-
Works with campus library staff to develop, maintain, and share operational documentation, including procedures, workflows, and service standards, to support consistent service delivery and cross-campus alignment.
-
Implements approved operational changes in collaboration with librarians and campus library staff, monitoring outcomes to identify efficiencies, risks, and campus-specific needs.
-
In consultation with the Associate Dean, manages operational issues and service disruptions, including staffing challenges, patron concerns, emergencies, and space-related issues, ensuring service continuity and timely escalation when required.
-
Implements and supports health and safety practices, emergency responses, and business continuity procedures for library and Success Centre operations, in alignment with college-wide plans and direction from portfolio leadership.
-
Ensures operational compliance with collective agreements, College policies, operational guidelines, and financial control procedures.
Staff Supervision and Development:
-
Supervises library and Success Centre support staff across campuses, including recruitment, onboarding, training, scheduling, performance feedback, discipline, and professional development, in conjunction with librarians and library staff across campuses, and within established frameworks.
-
Assists with the recruitment, supervision, training, and management of student employees across campuses.
-
Works with campus library staff to coordinate staffing coverage for campus libraries and Success Centre service points, including evenings and weekends, ensuring coverage meets service expectations, approved budgets, and collective agreement requirements.
-
Communicates operational expectations and service commitments clearly to library and Success Centre staff, ensuring understanding and consistent delivery of services.
-
Fosters a respectful and collaborative work environment that supports inclusive and ethical practices, staff development, and continuous improvement, and addresses or escalates concerns appropriately.
Planning, Analysis, and Reporting:
-
Analyzes enrolment, service, and usage patterns to support operational planning and prepares recommendations for the Associate Dean, Dean, and librarians regarding short and long-term staffing needs.
-
Coordinates approved operational projects and service improvements for Campus Libraries and Success Centres, including preparing operational plans, timelines, and cost estimates as required.
-
Collects and reports operational data to support service evaluation, planning, and decision-making by librarians and portfolio administrators.
Communication and Stakeholder Engagement:
-
Coordinates communications related to library and Success Centre services across campuses, and acts as the primary operational liaison with Facilities, Campus Administration, IT Services, Campus Security, and other service units regarding service hours, staffing changes, space issues, and operational updates.
-
Participate in College and portfolio committees and working groups, as assigned, providing operational input and representing library operations perspectives.
Financial Administration:
-
Oversees frontline financial procedures at library service desks, including cash handling, reconciliation, deposits, and account verification, in accordance with institutional financial policies and in conjunction with campus library staff.
-
Monitors operational expenditures for campus libraries and Success Centres and recommends allocations for on-call staffing within approved budgets.
Professional Development and Other Duties:
-
Maintains awareness of operational trends and best practices in library and academic support services in post-secondary education, applying this knowledge to improve operations.
-
Regular travel between campuses is required.
-
Performs other related duties as assigned.
Education and Experience
Undergraduate degree in a relevant discipline combined with 5 or more years of progressive management/supervisory experience in a unionized work environment is required.
Demonstrated experience supervising unionized staff in a service-oriented, multi-site, or complex operational setting, including experience interpreting collective agreements.
Experience working in libraries or a related field strongly preferred, including knowledge of library systems and services, space planning, facilities management, and health and safety regulations
Experience supporting service transformations or operational change initiatives.
Preferred qualifications:
Masters Degree in Library & Information Studies (MLIS) and a minimum of 3 years’ experience in an educational or public services setting, including familiarity with library service models in multi-campus organizations or multi-branch systems.
Undergraduate degree in a relevant discipline combined with 5 or more years of progressive management/supervisory experience in a unionized work environment may be considered.
Equivalent combinations of education and work experience may be considered.
Skills and Abilities
-
Extensive knowledge of, and proven ability to, manage day-to-day library operations across distributed teams and multiple locations, managing staff performance, professional development, and supporting a collaborative work environment.
-
Ability to work flexible hours, including evenings and weekends.
-
Ability to work both independently and within a team environment.
-
Sound judgment in operational decision-making, with the ability to escalate issues appropriately
-
Strong project management skills with the ability to plan strategically and execute effectively
-
Excellent organizational, administrative, and problem-solving skills with high attention to detail
-
Strong interpersonal and communication skills, with a demonstrated ability to build relationships across physical locations.
-
Demonstrated ability to maintain confidential information and an ability to exercise tact and discretion with a variety of people and situations.
-
Commitment to creating and supporting an inclusive and accessible environment that meets the needs of diverse student populations across multiple campuses, with a proven understanding of best practices related to service delivery, learner support, academic success, and community engagement.
-
Ability to solve problems independently and make decisions that support strategic priorities that align with the College’s mission, vision, and values, and that promote equity, diversity, reconciliation, and decolonization efforts in higher education and libraries.
-
Experience and success in data gathering, analysis and report writing to support evidence-informed decision making.
-
Demonstrated ability to manage a high volume of work with conflicting priorities and deadlines
-
Demonstrated ability to remain flexible and exercise judgment and discretion as situations arise.
Preferred Qualifications
Desired Start Date
05/01/2026
Position End Date (if temporary)
Schedule
Monday to Friday from 9-5. Some evenings and weekend work may be required from time to time.
Annual Salary/Hourly Rate
Range $85,711 to $125,709. Typical Hiring Range $102,853 to $114,281
Appointment Type
Exempt - Continuing Full-time
Special Instructions to Applicants
For more information about the position, please contact Roen Janyk, the Associate Dean, Teaching & Learning Innovations at rjanyk@okanagan.bc.ca.
Employee Group
Administration
Posting Detail Information
Competition Number
C003346
Number of Vacancies
1
Posting Open Date
02/27/2026
Posting Closing Date
03/27/2026
Open Until Filled
No
Inclusion Statement
Okanagan College is committed to increasing the equitable and inclusive participation of marginalized people in all aspects of college life. We welcome and encourage applications from Indigenous Peoples, Black People, members of racialized groups/visible minorities, people with disabilities and people with diverse gender identities or expressions. People with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, AccessibilityHR@okanagan.bc.ca.
Manager, Library & Learning Commons Operations
About the role
Position Information
Position Number
S01208
Position Title
Manager, Library & Learning Commons Operations
Division/Portfolio
Teaching & Learning Innovations
Department/Program
Teaching & Learning Admin
Location
Kelowna
Other Flexible Work Options
Your Opportunity
Under the general direction of the Associate Dean, Teaching & Learning Innovations, the Manager is responsible for the day-to-day operational oversight of all campus libraries and learning commons. The Manager supervises library support staff and Success Centre teams across campuses, ensuring consistent front-line service delivery across campuses, including oversight of circulation and borrower services and academic learner support services. The Manager works with the Associate Dean to resolve complex operational issues as they arise, such as staffing and patron concerns, and implements effective long-term solutions. The Manager supervises and assists with coordinating staffing resources to ensure appropriate coverage and scheduling, including evenings and weekends.
The Manager works collaboratively with librarians, library staff, and campus administrators to establish and maintain operational procedures aligned with institutional and portfolio needs, priorities, policies, and procedures. In collaboration with librarians, the Manager is responsible for the operational oversight of Library and Learning Commons facilities on all campuses, including remote supervision and ensuring backup staff coverage. The Manager works with campus library staff and librarians to oversee campus library services that include circulation, borrowing, interlibrary loan, and technical services. The Associate Dean and Librarians rely on the Manager to remain informed of emerging operational issues and trends, identify areas of concern, and provide informed advice related to operations.
The Manager fosters a collaborative, service-oriented, distributed team that supports the educational mission of Library and Learner Support Services, and the broader mission of the College. Working closely with librarians, academic departments, and student service areas, the Manager aligns service levels and standards to support student engagement and academic success, while maintaining a welcoming environment and informing frontline service delivery.
Functions and Duties
Operational Management:
-
Oversees daily operations of Library and Learning Commons, and Success Centre services and spaces across four campuses, ensuring consistent, high-quality service aligned with College policies, academic calendars, and the direction of the Library Department and portfolio leadership.
-
Works with campus library staff to develop, maintain, and share operational documentation, including procedures, workflows, and service standards, to support consistent service delivery and cross-campus alignment.
-
Implements approved operational changes in collaboration with librarians and campus library staff, monitoring outcomes to identify efficiencies, risks, and campus-specific needs.
-
In consultation with the Associate Dean, manages operational issues and service disruptions, including staffing challenges, patron concerns, emergencies, and space-related issues, ensuring service continuity and timely escalation when required.
-
Implements and supports health and safety practices, emergency responses, and business continuity procedures for library and Success Centre operations, in alignment with college-wide plans and direction from portfolio leadership.
-
Ensures operational compliance with collective agreements, College policies, operational guidelines, and financial control procedures.
Staff Supervision and Development:
-
Supervises library and Success Centre support staff across campuses, including recruitment, onboarding, training, scheduling, performance feedback, discipline, and professional development, in conjunction with librarians and library staff across campuses, and within established frameworks.
-
Assists with the recruitment, supervision, training, and management of student employees across campuses.
-
Works with campus library staff to coordinate staffing coverage for campus libraries and Success Centre service points, including evenings and weekends, ensuring coverage meets service expectations, approved budgets, and collective agreement requirements.
-
Communicates operational expectations and service commitments clearly to library and Success Centre staff, ensuring understanding and consistent delivery of services.
-
Fosters a respectful and collaborative work environment that supports inclusive and ethical practices, staff development, and continuous improvement, and addresses or escalates concerns appropriately.
Planning, Analysis, and Reporting:
-
Analyzes enrolment, service, and usage patterns to support operational planning and prepares recommendations for the Associate Dean, Dean, and librarians regarding short and long-term staffing needs.
-
Coordinates approved operational projects and service improvements for Campus Libraries and Success Centres, including preparing operational plans, timelines, and cost estimates as required.
-
Collects and reports operational data to support service evaluation, planning, and decision-making by librarians and portfolio administrators.
Communication and Stakeholder Engagement:
-
Coordinates communications related to library and Success Centre services across campuses, and acts as the primary operational liaison with Facilities, Campus Administration, IT Services, Campus Security, and other service units regarding service hours, staffing changes, space issues, and operational updates.
-
Participate in College and portfolio committees and working groups, as assigned, providing operational input and representing library operations perspectives.
Financial Administration:
-
Oversees frontline financial procedures at library service desks, including cash handling, reconciliation, deposits, and account verification, in accordance with institutional financial policies and in conjunction with campus library staff.
-
Monitors operational expenditures for campus libraries and Success Centres and recommends allocations for on-call staffing within approved budgets.
Professional Development and Other Duties:
-
Maintains awareness of operational trends and best practices in library and academic support services in post-secondary education, applying this knowledge to improve operations.
-
Regular travel between campuses is required.
-
Performs other related duties as assigned.
Education and Experience
Undergraduate degree in a relevant discipline combined with 5 or more years of progressive management/supervisory experience in a unionized work environment is required.
Demonstrated experience supervising unionized staff in a service-oriented, multi-site, or complex operational setting, including experience interpreting collective agreements.
Experience working in libraries or a related field strongly preferred, including knowledge of library systems and services, space planning, facilities management, and health and safety regulations
Experience supporting service transformations or operational change initiatives.
Preferred qualifications:
Masters Degree in Library & Information Studies (MLIS) and a minimum of 3 years’ experience in an educational or public services setting, including familiarity with library service models in multi-campus organizations or multi-branch systems.
Undergraduate degree in a relevant discipline combined with 5 or more years of progressive management/supervisory experience in a unionized work environment may be considered.
Equivalent combinations of education and work experience may be considered.
Skills and Abilities
-
Extensive knowledge of, and proven ability to, manage day-to-day library operations across distributed teams and multiple locations, managing staff performance, professional development, and supporting a collaborative work environment.
-
Ability to work flexible hours, including evenings and weekends.
-
Ability to work both independently and within a team environment.
-
Sound judgment in operational decision-making, with the ability to escalate issues appropriately
-
Strong project management skills with the ability to plan strategically and execute effectively
-
Excellent organizational, administrative, and problem-solving skills with high attention to detail
-
Strong interpersonal and communication skills, with a demonstrated ability to build relationships across physical locations.
-
Demonstrated ability to maintain confidential information and an ability to exercise tact and discretion with a variety of people and situations.
-
Commitment to creating and supporting an inclusive and accessible environment that meets the needs of diverse student populations across multiple campuses, with a proven understanding of best practices related to service delivery, learner support, academic success, and community engagement.
-
Ability to solve problems independently and make decisions that support strategic priorities that align with the College’s mission, vision, and values, and that promote equity, diversity, reconciliation, and decolonization efforts in higher education and libraries.
-
Experience and success in data gathering, analysis and report writing to support evidence-informed decision making.
-
Demonstrated ability to manage a high volume of work with conflicting priorities and deadlines
-
Demonstrated ability to remain flexible and exercise judgment and discretion as situations arise.
Preferred Qualifications
Desired Start Date
05/01/2026
Position End Date (if temporary)
Schedule
Monday to Friday from 9-5. Some evenings and weekend work may be required from time to time.
Annual Salary/Hourly Rate
Range $85,711 to $125,709. Typical Hiring Range $102,853 to $114,281
Appointment Type
Exempt - Continuing Full-time
Special Instructions to Applicants
For more information about the position, please contact Roen Janyk, the Associate Dean, Teaching & Learning Innovations at rjanyk@okanagan.bc.ca.
Employee Group
Administration
Posting Detail Information
Competition Number
C003346
Number of Vacancies
1
Posting Open Date
02/27/2026
Posting Closing Date
03/27/2026
Open Until Filled
No
Inclusion Statement
Okanagan College is committed to increasing the equitable and inclusive participation of marginalized people in all aspects of college life. We welcome and encourage applications from Indigenous Peoples, Black People, members of racialized groups/visible minorities, people with disabilities and people with diverse gender identities or expressions. People with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, AccessibilityHR@okanagan.bc.ca.