Salary: The salary range for this position is CAD $32.43/Hr. - CAD $46.62/Hr.

Summary:

Support the systems that keep operations and care running smoothly across Providence Health Care. Providence Health Care is preparing for the opening of the new St. Paul’s Hospital in 2027 and continuing to strengthen the systems that support clinical and operational teams across the organization. Reliable digital tools play a critical role in supporting care delivery, facilities operations, and day-to-day workflow. This role supports those systems by ensuring platforms remain stable, secure, and responsive to the needs of the teams who use them.
Reporting to the Corporate Director, Digital Health Solutions, the Systems Analyst, Health Informatics is responsible for the administration and support of Health Informatics business and clinical systems, applications, and related automations. This includes Computerized Maintenance Management Systems and other designated systems or services. The Systems Analyst provides technical support to teams across Providence Health Care, assists with system upgrades and enhancements, and responds to system incidents and user requests while ensuring the integrity and confidentiality of data.
In this role, you will:

• Support and administer enterprise health informatics systems used across PHC
• Provide hands-on technical support for clinical and operational teams
• Troubleshoot system issues and user access requests
• Assist with system upgrades, enhancements, and ongoing maintenance
• Monitor system data to identify trends or anomalies that may impact operations

This opportunity is well suited for someone who enjoys working with systems, supporting users, and helping ensure technology continues to operate reliably in a complex environment.

What You Bring:

Experience

• Bachelor’s Degree in Information Systems, Computer Science or related field.
• Three (3) years recent related experience in an information systems technical environment or an equivalent combination of education, training and experience.
• Experience in providing enterprise support in a complex technology environment and process automation, best practice approach, technology efficiency, and effectiveness is required.

Skills and Abilities

• Expertise in designated software applications and the ability to support, maintain, and administer complex systems
• Demonstrated troubleshooting knowledge for technical solutions and system issues
• Experience with database management, data querying, and reporting
• Advanced proficiency in Microsoft Excel
• Strong skills in data research, gathering, and business and systems analysis
• Ability to analyze operational challenges and recommend solutions
• Strong interpersonal, written, and verbal communication skills
• Ability to translate business needs into system requirements
• Ability to work independently and collaboratively within a team environment
• Physical ability to perform the duties of the position

What We Offer:

**State-of-the-art facilities:**The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027.
**Make your mark on healthcare:**Joining PHC during the new St. Paul's Hospital transition offers exposure that is difficult to find elsewhere. Be part of one of the biggest healthcare projects in B.C.’s history.
Competitive pay and benefits:$32.43 to $46.62 CAD per hour, depending on experience, plus this role includes a robust benefits package, 4 weeks of vacation to start, a competitive pension plan, and even a 50% discount on transit passes for eligible employees.
**Inclusive culture:**We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.
**Flexible work and hours:**This role supports a flexible hours, hybrid model. While there are no fixed in-office days, attendance will be required for key meetings and organizational events.
**Professional development:**Our team is growing with demand. That means real opportunities to take on responsibility, shape processes, and advance your career.

Your Day to Day

• Provide technical support for health informatics systems and respond to system incidents
• Troubleshoot user access requests and investigate system issues
• Assist with system upgrades and tuning to maintain system performance and stability
• Monitor system performance and identify anomalies in system data
• Document system configurations, automated processes, and technical procedures
• Develop and maintain support documentation and reference materials
• Support intake and triage processes for incoming requests and service issues
• Review and respond to routine access requests in accordance with established processes
• Create and maintain informational materials such as user guides and FAQs
• Provide training and orientation to staff on system use
• Escalate unresolved issues to the Senior Systems Analyst when required
• Participate in team discussions related to system improvements and service support
• Maintain awareness of industry trends and developments in information systems
• Perform other related duties as required

Who We Are:

Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence, living our Mission, Vision and Values means providing British Columbians with compassionate, socially just, exceptional and innovative care every day.

From our humble roots 129 years ago, Providence has grown into globally renowned research, teaching, and care organization. As individuals within a mission-driven organization, we choose to be part of Providence Health Care because we value the organization’s long commitment to social justice and compassionate care, and its commitment to the process of Truth and Reconciliation with Indigenous Peoples.

We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.