Top Benefits
About the role
Job Description
What is the opportunity?
We’re two years into our digital transformation at RBC Insurance and the foundations are set. We’re ready to leverage our new technology, agile processes, and strong design team culture to push what it means to simplify insurance for all Canadians.
We’re hiring for a Product Design Lead to craft the design strategy and implementation for client-facing insurance experiences such as our secure client portal, public website, and group benefits mobile app. You’ll merge creativity with technical innovation using human-centered methodologies to define net new experiences and optimize existing channels. Reporting into the Director, Digital Design, you’ll partner with other design and digital product leads to align on roadmaps and bring experiences to life using systems- thinking, interaction modelling, prototyping, visual design, and A/B testing. This role will involve balancing individual contributor responsibilities and being a manager to two direct reports.
What you will do?
- Define and translate experience design strategy for client-facing channels into artifacts and roadmaps in partnership with digital product, growth, and tech
- Design web and mobile experiences from inception to launch across the full product life cycle including identifying problems, defining hypotheses, ideation, test and learn, and design execution
- Support, coach, and manage designers on their challenges and growth opportunities, including mechanisms to enable high-quality outcomes
- Collaborate with our research team to uncover and leverage qualitative and quantitative insights to inform design decisions including usability and/or A/B testing
- Co-lead the product design practice with other leads including the maintenance and scalability of our spoke design system, ensuring consistency and simplicity within our evolving brand guidelines
What you need to succeed?
Must haves
- 8+ years of product design experience and/or a similar role, with 2+ years of leading and/or managing designers
- A portfolio illustrating a range of strategic thinking, research, interaction and visual design
- Experience working in an agile environment building and launching products or digital experiences
- A strong understanding of Accessibility and Inclusive Design practices
Nice to haves
- Undergraduate degree in Design (e.g. interaction design, visual communications, product, industrial) or a related field or equivalent experience
- Experience working within a highly regulated industry, with legal teams or subject matter with complex terms and requirements
What’s in it for you?
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- A dedicated manager who will support, coach, and work with you to develop your career
- The opportunity to shape and drive how clients discover, learn, and purchase insurance products
- A healthy work/life balance with non-negotiable value for your time
- Being part of an inclusive, collaborative, and high-performing team
- Sophisticated RBCI software tools to boost your productivity and grow your business
RBC Insurance is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.
Job Skills
Commercial Acumen, Content Strategy Development, Decision Making, Product Development Methodology, Product Services, User Experience (UX) Design, User Experience (UX) Research, User Interface (UI) Design
Additional Job Details
Address:
180 WELLINGTON ST W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
INSURANCE
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-09-11
Application Deadline:
2025-09-26
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Top Benefits
About the role
Job Description
What is the opportunity?
We’re two years into our digital transformation at RBC Insurance and the foundations are set. We’re ready to leverage our new technology, agile processes, and strong design team culture to push what it means to simplify insurance for all Canadians.
We’re hiring for a Product Design Lead to craft the design strategy and implementation for client-facing insurance experiences such as our secure client portal, public website, and group benefits mobile app. You’ll merge creativity with technical innovation using human-centered methodologies to define net new experiences and optimize existing channels. Reporting into the Director, Digital Design, you’ll partner with other design and digital product leads to align on roadmaps and bring experiences to life using systems- thinking, interaction modelling, prototyping, visual design, and A/B testing. This role will involve balancing individual contributor responsibilities and being a manager to two direct reports.
What you will do?
- Define and translate experience design strategy for client-facing channels into artifacts and roadmaps in partnership with digital product, growth, and tech
- Design web and mobile experiences from inception to launch across the full product life cycle including identifying problems, defining hypotheses, ideation, test and learn, and design execution
- Support, coach, and manage designers on their challenges and growth opportunities, including mechanisms to enable high-quality outcomes
- Collaborate with our research team to uncover and leverage qualitative and quantitative insights to inform design decisions including usability and/or A/B testing
- Co-lead the product design practice with other leads including the maintenance and scalability of our spoke design system, ensuring consistency and simplicity within our evolving brand guidelines
What you need to succeed?
Must haves
- 8+ years of product design experience and/or a similar role, with 2+ years of leading and/or managing designers
- A portfolio illustrating a range of strategic thinking, research, interaction and visual design
- Experience working in an agile environment building and launching products or digital experiences
- A strong understanding of Accessibility and Inclusive Design practices
Nice to haves
- Undergraduate degree in Design (e.g. interaction design, visual communications, product, industrial) or a related field or equivalent experience
- Experience working within a highly regulated industry, with legal teams or subject matter with complex terms and requirements
What’s in it for you?
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- A dedicated manager who will support, coach, and work with you to develop your career
- The opportunity to shape and drive how clients discover, learn, and purchase insurance products
- A healthy work/life balance with non-negotiable value for your time
- Being part of an inclusive, collaborative, and high-performing team
- Sophisticated RBCI software tools to boost your productivity and grow your business
RBC Insurance is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.
Job Skills
Commercial Acumen, Content Strategy Development, Decision Making, Product Development Methodology, Product Services, User Experience (UX) Design, User Experience (UX) Research, User Interface (UI) Design
Additional Job Details
Address:
180 WELLINGTON ST W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
INSURANCE
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-09-11
Application Deadline:
2025-09-26
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.