Role Type:

Internship/Co-op

Work Term:

Winter/Term 2

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Pay Details:

$45,700 - $74,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

DEPARTMENT OVERVIEW

Co-op and Internship opportunities allow you to gain valuable work experience across a number of the businesses at TD. You will work with experienced colleagues, receive world class training, and be part of a community of students across TD, where you will have an impact, grow as individual and experience our culture of care.

Our Co-op/Intern Programming is offered with select Co-op and Internship roles and is designed to help you better understand the TD business, build on critical career capabilities, and broaden your professional network. This program is designed to complement your on-the job experience and features:

• Leadership talks with key Leaders from across the organization
• Lunch and Learns on topics such as Innovation
• Diversity and Inclusion and Personal Branding and so much more

JOB DESCRIPTION

We are seeking an associate or co-op student to support the execution and scaling of the Root Cause Factory Pilot and the Irritants to Action framework within Business Banking. This role will contribute to improving customer and colleague experience by helping identify, analyze, and action systemic issues driving complaints and operational friction.

Key Responsibilities:

• Assist in tagging and analyzing L1 and L2 complaint & LEI data to isolate root causes, using frameworks provided and have a regular feedback look to evolve the approach.
• Work in partnership across the enterprise teams and with frontline teams to validate observations and confirm hypothesis and incorporate industry insights.
• Present progress updates and findings to leadership and executives.
• Support the coordination of journey and process owner engagement to validate findings and align on ownership for resolution.
• Maintain and update the BB Irritants Framework inventory, ensuring visibility of in-flight and resolved items.
• Prepare summaries and visualizations for stakeholder updates, including progress against key irritant themes and post-implementation reviews.
• Contribute to the development of a position paper or intake recommendation model for unresolved root causes.

Learning Opportunities:

• Exposure to enterprise-level customer experience strategy and regulatory compliance practices.
• Hands-on experience with root cause analysis, journey mapping, and stakeholder engagement.
• Opportunity to contribute to meaningful change in how Business Banking addresses customer pain points and turn insights to action.
• Presentation to leaders and executives.
• Direct exposure to frontline teams, customers, enterprise partners including Marketing

JOB REQUIREMENTS

• Currently enrolled in an undergraduate degree in Finance, Organizational Behavior, Management, or related field

• Must be enrolled in an undergraduate degree with the intent of going back to school at the start of your work term

• Strong analytical and organizational skills.

• Comfort with ambiguity and evolving priorities.

• Microsoft office.

• Interest in customer experience, process improvement, or compliance.

• Strong communicator (verbal and written)

• Self-starter, takes initiative and can manage deliverables end-to-end with progress updates and support.

ADDITIONAL INFORMATION

• This position is a 4-month work term and will commence January 5th 2026 to April 24th 2026
• Please ensure that your cover letter (one letter-sized page or less), resume (maximum of 2 pages) and transcript are included in a single PDF document when submitting your application. If not submitted correctly, your application may not be reviewed or may delay recruitment.
• We welcome all applications; however, we will only contact qualified candidates chosen for an interview. Thank you for your interest.
• TD requires employees to reside in the country where the role is located, irrespective of remote working arrangements
• TD is committed to providing you with the best candidate experience and internship in these unique circumstances. As such, work location and start dates are subject to change.

HOURS

Monday-Friday, standard business hours

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet