Job Title: Service Technician - In-Plant Services Location: Burlington, ON (with travel across Ontario and other regions of Canada as required)

Employment Type: Full-Time, Permanent

About The Opportunity We are seeking a skilled Service Technician to install, maintain, troubleshoot, and repair industrial inkjet printing systems, including Continuous Inkjet (CIJ), Thermal Inkjet (TIJ), and high-resolution printers . This role also supports customer engagement and sales efforts through technical expertise, product demonstrations, and relationship management.

The ideal candidate has a strong technical background, excellent communication skills, and a customer-focused approach to servicing existing accounts while supporting business growth across Canada.

Key Responsibilities

• Install and commission industrial inkjet printers at customer sites
• Perform preventative maintenance and emergency repairs to minimize downtime
• Diagnose and troubleshoot electrical, mechanical, and software-related issues using technical schematics and diagnostic tools
• Provide on-site training and technical support to operators and maintenance teams
• Maintain accurate service records and documentation
• Support existing customers by identifying opportunities for consumables, service contracts, and equipment upgrades
• Conduct product demonstrations and provide technical support for prospective customers
• Build and maintain strong customer relationships through responsive and professional service

General Duties

• Travel to customer sites across Ontario and other regions of Canada as required
• Follow all safety protocols and maintain a clean, organized work environment
• Stay current with evolving inkjet technologies through ongoing training
• Assist with inventory management of spare parts, tools, and consumables

Qualifications & Experience

• Minimum 3 years of experience servicing industrial inkjet or similar technical equipment
• Strong hands-on troubleshooting skills across electrical, mechanical, and software systems
• Ability to read and interpret technical drawings and schematics
• Experience in customer-facing service roles with strong communication skills
• High school diploma or equivalent required; technical or trade education is an asset
• Valid driver's license required
• OEM or related technical certifications are considered an asset

Additional Skills

• Strong problem-solving and time management abilities
• Ability to work independently and collaboratively
• Physically capable of equipment installation and repairs (lifting up to 50 lbs, standing for extended periods)
• Willingness to travel and provide occasional on-call or weekend support

What's Offered

• Comprehensive benefits package
• Company-provided tools, phone, and mileage reimbursement
• Ongoing technical training and professional development
• Supportive, safety-focused work environment with long-term growth opportunities

Work Schedule

• Monday to Friday, with occasional weekends as required
• On-call availability for emergency service needs