Fixed Operations Manager - Downtown Ford & Downtown Lincoln
Top Benefits
About the role
Fixed Operations Manager – Elevate Your Career at Downtown Ford & Downtown Lincoln**!**
Are you committed to excellence in service and operational efficiency? We pride ourselves on delivering exceptional experiences to our customers while maintaining a strong and engaged team. If you are a results-driven leader with a passion for the automotive industry, this is the perfect opportunity for you!
At Downtown Ford & Downtown Lincoln, part of the revolutionary Downtown AutoGroup (DAG), we're not just selling and servicing cars. We're engineering trust, crafting reliability, and revolutionizing the automotive service experience. We're a community of skilled professionals who believe that maintaining a vehicle should be as rewarding as driving one. Take a look at our unique approach and see for yourself!
Why we need you
As a Fixed Operations Manager, you will be responsible for overseeing the Service and Parts Departments, ensuring operational efficiency, profitability, and outstanding customer satisfaction. You will lead a team of service advisors, technicians, and parts specialists to deliver top-tier service while driving revenue growth and maintaining high standards of safety and compliance. And that's where you come in.
Our vision at Downtown Ford & Downtown Lincoln is to create lifetime Guests, not just one-time customers. To do that, we need someone extraordinary. Someone who doesn't just make sales, but is outgoing and enthusiastic, maintaining high energy throughout the workday. Someone who consistently provides excellent customer experience to every Guest and embodies our “you are what drives us" attitude.
Without you, we're just another automotive dealership. With you, we're the providers of our Guests' automotive dreams, ensuring their vehicles are always ready for the next adventure.
Here's what you'll be doing
As the Fixed Operations Manager, you will play a pivotal role in ensuring the smooth and efficient operation of our parts department. Your responsibilities will include:
- Leadership & Team Management: Lead, mentor, and develop the service and parts teams to optimize performance, enhance skills, and ensure a high level of engagement.
- Customer Experience: Maintain and enhance customer satisfaction by ensuring high-quality service, timely repairs, and professional communication.
- Operational Efficiency: Oversee daily operations, including scheduling, workflow management, and parts inventory control, to maximize productivity and minimize downtime.
- Financial Performance: Monitor and manage department budgets, expenses, and profitability. Analyze key performance indicators (KPIs) to identify areas for improvement.
- Compliance & Safety: Ensure adherence to all OEM guidelines, local regulations, and dealership policies.
- Business Growth: Identify opportunities to drive additional revenue through service promotions, upselling, and improved processes.
- Warranty & Recall Management: Ensure proper processing of warranty claims and recall services to meet manufacturer requirements.
This job description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required by the incumbent. Incumbent may be asked to perform other duties as required.
You need these qualifications
- Minimum 5 years of experience in an automotive fixed operations leadership role (Service Manager, Parts Manager, or similar).
- Strong knowledge of dealership service and parts operations, including OEM and warranty processes.
- Proven ability to manage a team, drive performance, and foster a customer-centric culture.
- Experience with automotive DMS and scheduling tools.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Knowledge of industry best practices and emerging trends.
- Valid Ontario Driver’s License and a clean driving record.
It would be nice if
- You have Ford-Specific Certifications.
- You have experience with electric vehicle (EV) service operations.
- You're proficient with dealer management systems (DMS) like Reynolds & Reynolds.
- You have experience in multi-dealership or high-volume operations.
- You're familiar with environmental & safety regulations in automotive service shops.
What we offer
- Impactful Work: Every day presents new challenges and opportunities to make a difference.
- Career Growth: We’re committed to helping our team members grow their careers with us - we believe in promoting from within.
- Community: Be part of a team that’s as passionate about cars as you are, in one of the most vibrant cities in the world.
- Competitive Pay: Attractive salary with bonuses.
- Comprehensive Benefits: Health, dental, and vision coverage, along with a Parts & Service Discount and a generous Vehicle Purchase Program.
- Professional Development: Ongoing training opportunities to keep your skills sharp and your career on track through our DAG Academy.
- Modern Facility: Work in a clean, organized, and well-equipped shop that prioritizes safety and efficiency at our state-of-the-art Autoplex.
- Positive Work Environment: Be part of a supportive and friendly team that values your contribution.
You are what drives us … Apply Now!
If you're ready to take your career to the next level, please apply. We're excited to hear your story!
This is an in-person role.
Downtown Ford & Downtown Lincoln and Downtown AutoGroup are pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, just email us at hr@dtautogroup.com.
Downtown Ford & Downtown Lincoln and Downtown AutoGroup are an equal opportunity employer who agrees not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.
Join us at Downtown Ford & Downtown Lincoln in revolutionizing the automotive service experience!
All candidates must be eligible to work in Canada. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
About Downtown Autogroup
Downtown Autogroup (DAG) is a collection of 10 automobile sales and service facilities representing 12 of the most respected brands in the automotive world.
Founded by Shahin Alizadeh in the early 90's, DAG has grown from a single Toyota dealership to a group with over four-hundred employees. We pride ourselves on creating a positive work environment with competitive pay and benefits and opportunities for advancement. DAG has a bright future, and we’re looking for team members who share our vision. We know that being a great place to work also makes our dealerships a great place to shop.
In mid 2021, DAG will complete construction of the Autoplex, a mixed-use development with showrooms for 11 automotive brands, 900 residential condominium units, and other street-level retail shops at Queen Street East and the Don Valley Parkway. It’s the first development of its kind in North America, offering a better workplace for our team, a better shopping experience for our customers, and as a better streetscape for the city.
As a good neighbour in the heart of Toronto, it is also important that we also play a role in helping the community. Downtown AutoGroup currently supports a number of local initiatives, including the Women’s College Hospital’s Mobile Covid-19 Response Team.
Fixed Operations Manager - Downtown Ford & Downtown Lincoln
Top Benefits
About the role
Fixed Operations Manager – Elevate Your Career at Downtown Ford & Downtown Lincoln**!**
Are you committed to excellence in service and operational efficiency? We pride ourselves on delivering exceptional experiences to our customers while maintaining a strong and engaged team. If you are a results-driven leader with a passion for the automotive industry, this is the perfect opportunity for you!
At Downtown Ford & Downtown Lincoln, part of the revolutionary Downtown AutoGroup (DAG), we're not just selling and servicing cars. We're engineering trust, crafting reliability, and revolutionizing the automotive service experience. We're a community of skilled professionals who believe that maintaining a vehicle should be as rewarding as driving one. Take a look at our unique approach and see for yourself!
Why we need you
As a Fixed Operations Manager, you will be responsible for overseeing the Service and Parts Departments, ensuring operational efficiency, profitability, and outstanding customer satisfaction. You will lead a team of service advisors, technicians, and parts specialists to deliver top-tier service while driving revenue growth and maintaining high standards of safety and compliance. And that's where you come in.
Our vision at Downtown Ford & Downtown Lincoln is to create lifetime Guests, not just one-time customers. To do that, we need someone extraordinary. Someone who doesn't just make sales, but is outgoing and enthusiastic, maintaining high energy throughout the workday. Someone who consistently provides excellent customer experience to every Guest and embodies our “you are what drives us" attitude.
Without you, we're just another automotive dealership. With you, we're the providers of our Guests' automotive dreams, ensuring their vehicles are always ready for the next adventure.
Here's what you'll be doing
As the Fixed Operations Manager, you will play a pivotal role in ensuring the smooth and efficient operation of our parts department. Your responsibilities will include:
- Leadership & Team Management: Lead, mentor, and develop the service and parts teams to optimize performance, enhance skills, and ensure a high level of engagement.
- Customer Experience: Maintain and enhance customer satisfaction by ensuring high-quality service, timely repairs, and professional communication.
- Operational Efficiency: Oversee daily operations, including scheduling, workflow management, and parts inventory control, to maximize productivity and minimize downtime.
- Financial Performance: Monitor and manage department budgets, expenses, and profitability. Analyze key performance indicators (KPIs) to identify areas for improvement.
- Compliance & Safety: Ensure adherence to all OEM guidelines, local regulations, and dealership policies.
- Business Growth: Identify opportunities to drive additional revenue through service promotions, upselling, and improved processes.
- Warranty & Recall Management: Ensure proper processing of warranty claims and recall services to meet manufacturer requirements.
This job description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required by the incumbent. Incumbent may be asked to perform other duties as required.
You need these qualifications
- Minimum 5 years of experience in an automotive fixed operations leadership role (Service Manager, Parts Manager, or similar).
- Strong knowledge of dealership service and parts operations, including OEM and warranty processes.
- Proven ability to manage a team, drive performance, and foster a customer-centric culture.
- Experience with automotive DMS and scheduling tools.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Knowledge of industry best practices and emerging trends.
- Valid Ontario Driver’s License and a clean driving record.
It would be nice if
- You have Ford-Specific Certifications.
- You have experience with electric vehicle (EV) service operations.
- You're proficient with dealer management systems (DMS) like Reynolds & Reynolds.
- You have experience in multi-dealership or high-volume operations.
- You're familiar with environmental & safety regulations in automotive service shops.
What we offer
- Impactful Work: Every day presents new challenges and opportunities to make a difference.
- Career Growth: We’re committed to helping our team members grow their careers with us - we believe in promoting from within.
- Community: Be part of a team that’s as passionate about cars as you are, in one of the most vibrant cities in the world.
- Competitive Pay: Attractive salary with bonuses.
- Comprehensive Benefits: Health, dental, and vision coverage, along with a Parts & Service Discount and a generous Vehicle Purchase Program.
- Professional Development: Ongoing training opportunities to keep your skills sharp and your career on track through our DAG Academy.
- Modern Facility: Work in a clean, organized, and well-equipped shop that prioritizes safety and efficiency at our state-of-the-art Autoplex.
- Positive Work Environment: Be part of a supportive and friendly team that values your contribution.
You are what drives us … Apply Now!
If you're ready to take your career to the next level, please apply. We're excited to hear your story!
This is an in-person role.
Downtown Ford & Downtown Lincoln and Downtown AutoGroup are pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, just email us at hr@dtautogroup.com.
Downtown Ford & Downtown Lincoln and Downtown AutoGroup are an equal opportunity employer who agrees not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.
Join us at Downtown Ford & Downtown Lincoln in revolutionizing the automotive service experience!
All candidates must be eligible to work in Canada. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
About Downtown Autogroup
Downtown Autogroup (DAG) is a collection of 10 automobile sales and service facilities representing 12 of the most respected brands in the automotive world.
Founded by Shahin Alizadeh in the early 90's, DAG has grown from a single Toyota dealership to a group with over four-hundred employees. We pride ourselves on creating a positive work environment with competitive pay and benefits and opportunities for advancement. DAG has a bright future, and we’re looking for team members who share our vision. We know that being a great place to work also makes our dealerships a great place to shop.
In mid 2021, DAG will complete construction of the Autoplex, a mixed-use development with showrooms for 11 automotive brands, 900 residential condominium units, and other street-level retail shops at Queen Street East and the Don Valley Parkway. It’s the first development of its kind in North America, offering a better workplace for our team, a better shopping experience for our customers, and as a better streetscape for the city.
As a good neighbour in the heart of Toronto, it is also important that we also play a role in helping the community. Downtown AutoGroup currently supports a number of local initiatives, including the Women’s College Hospital’s Mobile Covid-19 Response Team.