Title: Volunteer Coordinator

Location: YMCA Immigrant Services

Position Status: Full-Time

Compensation: $45,000 – $49,000 per year

There is potential inside all of us – we all have it in us to shine.

Every charity exists to help solve a problem – our charity exists to help solve many problems, from childcare shortages, social isolation, mental health issues, access to wellness, and more. Today, our network is spread across 100+ program locations in HRM and the province, meeting the most urgent needs of our communities in mental health supports, accessible childcare, supporting an increasing immigrant population, safe spaces for youth to grow and lead, helping to navigating a precarious labour market, delivering wellness programming for all, and creating community for isolated older adults.

We give people the tools, encouragement, and safe space to discover their inner strength. When they know someone’s in their corner, with unconditional support, they realize they can do more than they thought possible. It’s your support, expertise, and guidance that helps people ignite their full potential and shape our neighborhoods into vibrant and healthy communities.

With us at their side, they can Shine On.

As part of your total compensation:

• Receive a complimentary YMCA membership to our Health & Fitness facilities
• Access to Y at Home, where you can participate in fitness programs from your own home
• Discounts on YMCA childcare and camp programs
• Three (3) weeks vacation entitlement and paid wellness days
• Comprehensive benefits package and pension
• Complimentary wellbeing and counselling services

About the role:

As a Volunteer Coordinator for YMCA Immigrant Services you will be responsible for all aspects related to recruitment, retention and management of volunteers who are interested in being involved in supporting the settlement of newcomers to Nova Scotia. Responsibilities will include promotion, screening, training, placement, and recognition as well as tracking and reporting on volunteer hours and contributions. This position leads Canada Connects program, a volunteer based matching program focused on intercultural interaction and learning to provide support in the settlement and integration process as well as identifying opportunities for and delivering new volunteer-based service connection programming and activities.

In this role, you will:

• Recruit, screen, onboard volunteers to appropriately engage with newcomers around their effective settlement
• Assess client needs and interests to inform the development of meaningful volunteer-led programs and services
• Develop on-boarding and training materials that support the success and effectiveness of volunteers and volunteer activities
• Maintain volunteer records and databases, ensuring accurate tracking of hours, roles, and performance
• Coordinate volunteer communications and schedule and assign volunteers to appropriate tasks based on skills, availability, and program needs
• Serve as the main point of contact for volunteers, providing support, guidance, and feedback as appropriate
• Plan and implement formal and informal volunteer recognition activities to recognize the contribution of volunteers to the organization
• Identify, develop, and lead new programming and activities that are volunteer led at YMCA Immigrant Services
• Attend community events, networking functions, and volunteer recruiting fairs to promote opportunities and expand outreach
• Prepare timely and accurate narrative and data reports to highlight program achievements, compliance, performance metrics
• Evaluate volunteer program effectiveness and identify opportunities for improvement
• Collaborate with all YMCA Settlement Program areas to understand and support volunteer needs and align volunteer efforts with departmental goals
• Ensure compliance with all relevant policies (i.e. child safeguarding), procedures, and mandates related to volunteer engagement

Education and skills qualifications:

• Relevant education and/or a combination of training and experience in program management, human services, community development, or a related field
• 2–3 years of experience in volunteer coordination, community engagement, or program coordination
• Experience working in a cross-cultural environment, ideally with newcomer or marginalized communities
• Strong interpersonal and communication skills, with the ability to engage and motivate volunteers from diverse backgrounds
• Demonstrated ability to assess newcomer client needs and interests and translate them into effective volunteer-led programming
• Excellent organizational and time management skills, with the ability to manage multiple priorities and meet deadlines
• Ability to work both independently and collaboratively with staff, volunteers, and community partners
• Commitment to diversity, equity, and inclusion in volunteer engagement and service delivery
• Strong written communication skills, with the ability to produce clear, professional, data-driven program reports
• Demonstrated ability to develop training materials and resource documents for volunteers and staff
• Experience facilitating both large and small group sessions or workshops
• Strong networking, community outreach, and rapport-building skills
• Proficient in Microsoft Office Suite (Outlook, Access, Excel, Word, PowerPoint), Microsoft Teams, and Zoom, with the ability to quickly adapt to new technologies
• Demonstrated discretion and sound judgment in handling confidential information
• Schedule flexibility to accommodate evening or weekend events as needed

To apply:

Please submit your application to https://ymcahfx.ca/workwithus/ September 10, 2025.

Please note that all successful candidates are required to provide:

• A satisfactory Criminal Record Check, Vulnerable Sector Check, and clear Child Abuse Register Check (no less than 6 months old), if 18 years of age or older
• Attend Child Safeguarding Training upon hire

Please note: Background checks are reviewed on an individual basis – offenses, if any, are based on role and Child Safeguarding requirements, and may not eliminate candidates from employment at our YMCA.

At the YMCA, we are committed to fostering a diverse, inclusive, and equitable workplace where every team member feels valued, respected, and empowered to bring their full, authentic selves to work. We believe that a variety of perspectives, backgrounds, and experiences enrich our organization, enabling us to better serve our community and achieve our mission. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, including Black, Indigenous, People of Colour, racially diverse, 2SLGBTQIA+ individuals, gender-diverse people, people with diverse abilities, members of ethnic minorities and faith groups, foreign-born residents, and veterans to apply.

If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation.