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Principal Implementation Manager

Bolt13 days ago
Remote
United States, Canada
Staff

Top Benefits

Four-day workweek, flexible hours, unlimited PTO
100% paid medical, dental, vision insurance
Remote-first policy; work from anywhere

About the role

Who you are

  • Ideal candidates have the ability to understand the technical complexity, a keen sense for managing people, and a great ability to get stuff done
  • Deep curiosity and the ability to go above and beyond to tackle big problems are key!
  • 7+ years of technical project management at a B2B SaaS company, ecommerce, payments, or Fintech a plus
  • Strong understanding of APIs and SDKs
  • PMP Certification a plus
  • Empathetic attitude with engineers and customers
  • Previous experience working with C-level customers
  • Great communication skills
  • Process oriented mindset
  • Ideal candidates have either strong academic credentials or experience at a top employer. Consulting experience is a plus

What the job involves

  • Please note, this is a contract-to-hire opportunity with the option to convert to full-time after 3–6 months
  • Bolt is looking for a Principal Implementation Manager to drive fast, efficient, and delightful on-boarding for new customers
  • Working in partnership with customer success, integrations, and sales teams, you’ll own the strategic on-boarding process including: managing timelines, projects, stakeholder alignment, and expectation setting across internal and external teams
  • Get deeply familiar with Bolt's platform and product offering
  • Manage the largest and most critical customer on-boarding projects
  • Manage a small team of Implementation Managers and Specialists
  • Identify and tackle blockers to getting customers live quickly
  • Communicate and align with internal and external stakeholders
  • Create and own project plans
  • Design methods for repeatable projects
  • Automate as much as possible
  • Deliver speed and quality for all on-boarding projects
  • Help build internal integration and services ability
  • Provide customers with advice on Bolt configuration and shopping cart design
  • Document process changes for customers' accounting and customer service teams

Benefits

  • Four-Day Workweek, flexible working hours, & unlimited PTO time to promote a healthy work-life balance
  • 100% paid coverage of medical, dental, and vision insurance for employees
  • Remote First location policy to allow team members to live where they choose
  • Work from home stipend to help you succeed in a remote environment
  • Early Exercise program to help Bolters maximize the value of their equity
  • 401K program to help you invest in your future
  • Learning & Development stipend to grow your skills
  • Paid parental leave to support you and your family
  • 11 paid company holidays per year, 5 additional floating holidays, & your birthday off

About Bolt

Software Development
10,000+

At Bolt, we're building a future where people don’t need to own personal cars to move around safely and conveniently. A future where people have the freedom to use transport on demand, choosing whatever vehicle's best for each occasion — be it a car, scooter, or e-bike.

We're helping over 200 million customers move around in more than 600 cities globally while also supporting more than 4.5 million drivers and couriers to earn a living. The best bit? We're only just getting started.

Read more at bolt.eu