Top Benefits
About the role
LaPrairie Group of Companies is seeking an IT Support Analyst (Tier 1) to join our IT team. As the first point of contact for technical support across the organization, you will be responsible for troubleshooting day-to-day technology issues, supporting our in-house business systems, and contributing to basic cybersecurity practices that help safeguard our systems and data. The ideal candidate will bring strong customer service skills, a willingness to learn, and the ambition to grow into broader IT and business systems responsibilities.
LaPrairie Group of Companies is a family-owned, diverse group of construction companies that have been in business for over 40 years in Western Canada. We are one of Canada’s largest independently owned mobile-crane companies, experts in oilfield trucking, heavy-hauling and picker truck services, specialists in proppant mining and production, and a major road construction and maintenance contractor.
Key Responsibilities:
Technical Support
- Act as the first point of contact for IT support requests via phone, email, or ticketing system.
- Provide troubleshooting and resolution for hardware, software, and user account issues (Windows, Office 365, Active Directory, mobile devices).
- Support end-user devices including laptops, desktops, tablets, and mobile phones.
- Perform basic networking troubleshooting (Wi-Fi, VPN, printers, connectivity).
- Assist with PC imaging, setup, and deployment for new hires and hardware refreshes.
- Contribute to the IT knowledge base by documenting solutions and common issues.
- Participate in an on-call support rotation with guidance from senior IT staff.
- Provide support for remote offices, including occasional travel (<5%).
Business Systems Support
- Learn and develop working knowledge of
in-house and business line applications. - Provide Tier 1 support for business systems, including:
- Assisting users with navigation, functionality, and common issues.
- Logging and triaging bugs, escalating to Business Systems or Development teams when required.
- Documenting recurring issues and creating user-friendly guides.
- Collaborate with business units to understand workflows and ensure systems are being used effectively.
- Support business system rollouts, updates, and training sessions.
- Identify opportunities to improve business system support processes and contribute feedback to the Business Systems team.
Cybersecurity Awareness & Support
-
Assist in enforcing password and account security practices (multi-factor authentication, resets, lockouts).
-
Support endpoint security tools (antivirus, device encryption, patching compliance).
-
Identify and escalate suspicious activity or phishing attempts reported by users.
-
Monitor and release quarantined email messages in accordance with security policies, escalating suspicious cases as needed.
-
Help ensure users follow acceptable use and data protection policies.
-
Contribute to basic security awareness by guiding users on safe computing practices.
Qualifications & Skills:
-
Degree, Diploma, or certificate in
Information Technology, Computer Science, or related field (or equivalent work experience). -
1+ year of IT support/helpdesk experience preferred; strong recent grads will be considered.
-
Familiarity with Windows 10/11, Microsoft 365, Active Directory, and helpdesk practices.
-
Exposure to business applications (ERP, HR, CRM, or custom in-house systems) is an asset.
-
Strong customer service orientation and interpersonal skills.
-
Ability to learn new systems quickly and adapt to changing business needs.
-
Strong problem solving skills.
-
Solid documentation and communication skills.
-
Organized and detail-oriented, with the ability to prioritize and re-prioritize multiple support requests as situations change.
This role provides exposure to IT support, business systems, and cybersecurity fundamentals, offering a strong foundation for career growth. Successful candidates can advance into Tier 2 IT Support, Business Systems Specialist, or Cybersecurity Analyst roles depending on their strengths and interests.
What we offer:
-
Competitive wages and Health and Wellness benefit plan.
-
On-the-job training with additional learning opportunities.
-
An inclusive and supportive team culture.
-
Company events and parties.
-
And much more!
Interested candidates are invited to submit their application, including a resume and cover letter. Only shortlisted candidates will be contacted for further steps in the selection process.
About LaPrairie Group of Companies
LaPrairie solves your project challenges with a highly skilled workforce, innovative thinking, and state-of-the-art equipment. Our operational team and comprehensive fleet of cranes, trucks, and heavy equipment are ready to deliver – anytime, anywhere. Whether it’s executing super-heavy engineered lifts, hauling extra-heavy loads, maintaining the safety of your roads, mining and trucking aggregates, or supplying and delivering quality frac sand products – LaPrairie gives you the advantage.
LaPrairie Crane Our team of hoisting engineers and riggers bring “tons of experience”, along with professionally engineered lift studies, that make for an exceptional safety record. We are specialists in engineering and executing highly complex and extra-heavy lifts.
LaPrairie Haul Heavy haul logistics specialists tackle jobs of all sizes and scope. We are highly skilled transportation and heavy haul professionals with broad experience in harsh, remote northern environments.
LaPrairie Works LaPrairie Works provides expertise in highway and bridge maintenance, slope stabilization, and environmental remediation. We are proud to be formally recognized with industry and ministerial awards for innovation and environmental stewardship.
LaPrairie Oilfield- Our specialized trailer fleet of pneumatic, bottom dump, and live bottom trailers, coupled with multiple, strategically located trans-load centers enables LaPrairie to be first on site with just in time deliveries.
Canadian Silica Industries produces API Spec, 20/40, 30/50, 40/70 & 100 mesh frac sand with easy access to the Montney, Duverney, and Cardium Formations, with trans-load facilities conveniently located in Fort Nelson, and Dawson Creek BC. Our mining operation in Arcadia, WI produces washed sand delivered by barge or rail across North America.
LaPrairie Rock - equipped to handle every phase of the materials engineering process, from initial exploration to delivery of the end product.
Top Benefits
About the role
LaPrairie Group of Companies is seeking an IT Support Analyst (Tier 1) to join our IT team. As the first point of contact for technical support across the organization, you will be responsible for troubleshooting day-to-day technology issues, supporting our in-house business systems, and contributing to basic cybersecurity practices that help safeguard our systems and data. The ideal candidate will bring strong customer service skills, a willingness to learn, and the ambition to grow into broader IT and business systems responsibilities.
LaPrairie Group of Companies is a family-owned, diverse group of construction companies that have been in business for over 40 years in Western Canada. We are one of Canada’s largest independently owned mobile-crane companies, experts in oilfield trucking, heavy-hauling and picker truck services, specialists in proppant mining and production, and a major road construction and maintenance contractor.
Key Responsibilities:
Technical Support
- Act as the first point of contact for IT support requests via phone, email, or ticketing system.
- Provide troubleshooting and resolution for hardware, software, and user account issues (Windows, Office 365, Active Directory, mobile devices).
- Support end-user devices including laptops, desktops, tablets, and mobile phones.
- Perform basic networking troubleshooting (Wi-Fi, VPN, printers, connectivity).
- Assist with PC imaging, setup, and deployment for new hires and hardware refreshes.
- Contribute to the IT knowledge base by documenting solutions and common issues.
- Participate in an on-call support rotation with guidance from senior IT staff.
- Provide support for remote offices, including occasional travel (<5%).
Business Systems Support
- Learn and develop working knowledge of
in-house and business line applications. - Provide Tier 1 support for business systems, including:
- Assisting users with navigation, functionality, and common issues.
- Logging and triaging bugs, escalating to Business Systems or Development teams when required.
- Documenting recurring issues and creating user-friendly guides.
- Collaborate with business units to understand workflows and ensure systems are being used effectively.
- Support business system rollouts, updates, and training sessions.
- Identify opportunities to improve business system support processes and contribute feedback to the Business Systems team.
Cybersecurity Awareness & Support
-
Assist in enforcing password and account security practices (multi-factor authentication, resets, lockouts).
-
Support endpoint security tools (antivirus, device encryption, patching compliance).
-
Identify and escalate suspicious activity or phishing attempts reported by users.
-
Monitor and release quarantined email messages in accordance with security policies, escalating suspicious cases as needed.
-
Help ensure users follow acceptable use and data protection policies.
-
Contribute to basic security awareness by guiding users on safe computing practices.
Qualifications & Skills:
-
Degree, Diploma, or certificate in
Information Technology, Computer Science, or related field (or equivalent work experience). -
1+ year of IT support/helpdesk experience preferred; strong recent grads will be considered.
-
Familiarity with Windows 10/11, Microsoft 365, Active Directory, and helpdesk practices.
-
Exposure to business applications (ERP, HR, CRM, or custom in-house systems) is an asset.
-
Strong customer service orientation and interpersonal skills.
-
Ability to learn new systems quickly and adapt to changing business needs.
-
Strong problem solving skills.
-
Solid documentation and communication skills.
-
Organized and detail-oriented, with the ability to prioritize and re-prioritize multiple support requests as situations change.
This role provides exposure to IT support, business systems, and cybersecurity fundamentals, offering a strong foundation for career growth. Successful candidates can advance into Tier 2 IT Support, Business Systems Specialist, or Cybersecurity Analyst roles depending on their strengths and interests.
What we offer:
-
Competitive wages and Health and Wellness benefit plan.
-
On-the-job training with additional learning opportunities.
-
An inclusive and supportive team culture.
-
Company events and parties.
-
And much more!
Interested candidates are invited to submit their application, including a resume and cover letter. Only shortlisted candidates will be contacted for further steps in the selection process.
About LaPrairie Group of Companies
LaPrairie solves your project challenges with a highly skilled workforce, innovative thinking, and state-of-the-art equipment. Our operational team and comprehensive fleet of cranes, trucks, and heavy equipment are ready to deliver – anytime, anywhere. Whether it’s executing super-heavy engineered lifts, hauling extra-heavy loads, maintaining the safety of your roads, mining and trucking aggregates, or supplying and delivering quality frac sand products – LaPrairie gives you the advantage.
LaPrairie Crane Our team of hoisting engineers and riggers bring “tons of experience”, along with professionally engineered lift studies, that make for an exceptional safety record. We are specialists in engineering and executing highly complex and extra-heavy lifts.
LaPrairie Haul Heavy haul logistics specialists tackle jobs of all sizes and scope. We are highly skilled transportation and heavy haul professionals with broad experience in harsh, remote northern environments.
LaPrairie Works LaPrairie Works provides expertise in highway and bridge maintenance, slope stabilization, and environmental remediation. We are proud to be formally recognized with industry and ministerial awards for innovation and environmental stewardship.
LaPrairie Oilfield- Our specialized trailer fleet of pneumatic, bottom dump, and live bottom trailers, coupled with multiple, strategically located trans-load centers enables LaPrairie to be first on site with just in time deliveries.
Canadian Silica Industries produces API Spec, 20/40, 30/50, 40/70 & 100 mesh frac sand with easy access to the Montney, Duverney, and Cardium Formations, with trans-load facilities conveniently located in Fort Nelson, and Dawson Creek BC. Our mining operation in Arcadia, WI produces washed sand delivered by barge or rail across North America.
LaPrairie Rock - equipped to handle every phase of the materials engineering process, from initial exploration to delivery of the end product.