INTERNAL ONLY - LOCAL CUPE 5478 Guest Support Lead (Mercy House, Days)
About the role
Guest Support Worker, Lead
Posting Type: Internal (CUPE Local 5478) Rate: $27.80/hour Employment Type: Full-Time, Permanent Location: Mercy House (Day Shift) Shifts: Flexible schedule including days, evenings and weekends
Overview
Mercy House is seeking a compassionate and experienced Guest Support Lead to oversee daily operations and provide leadership to the Guest Support team. Reporting to the Manager of Housing, this position plays a key role in maintaining a safe, inclusive, and Guest-centered environment. You’ll guide staff, respond to crises, and act as the primary contact for internal teams and external partners during your shift.
What You’ll Do · Lead and support Guest Support staff on shift, assigning duties and coordinating breaks · Model trauma-informed, harm-reduction, and person-centered practices · Respond to Guest needs and incidents, including behavioral and medical concerns · Foster positive, respectful relationships while maintaining professional boundaries · Serve as the point of contact for community partners and emergency services · Ensure smooth shift transitions through effective communication and documentation · Support safety protocols and organizational policies
What You Bring · Post-secondary education in social sciences, human services, or related field · At least 2 years’ experience in shelter, housing, or community support · Proven leadership skills and experience managing staff · Strong communication, crisis response, and conflict management abilities · Knowledge of trauma-informed care, harm reduction, and inclusive practices · Physically able to lift up to 50 lbs. and perform related tasks · Clear Record of Conduct and Vulnerable Sector Check required
Equivalencies in education and experience will be considered.
CLOSING DATE: EOD Tuesday, July 7, 2026 (2026GMHL002)
Not the right fit? Search for INTERNAL ONLY jobs in Newfoundland and Labrador, Canada
About The Gathering Place
The Gathering Place (TGP) offers services to combat poverty and address the impacts of marginalization and oppression that are often contributing factors to poverty or homelessness. By offering low-barrier access to a broad range of basic necessities and wrap-around care options, TGP guides women, gender-diverse people, and their children living in poverty from a place of crisis and instability to one of stability and security.
MISSION We are a community of safety and hope where positive relationships, choice, and essential resources transform lives.
GUIDING PRINCIPLES We serve women, children, transgender, and non-binary individuals who are experiencing poverty or homelessness.
We believe in hope as an important change agent and hold that hope for everyone.
We believe deeply in the power of community and continue working to develop it.
Our key values include recognizing individual strengths, building respect and trust, and offering acceptance unconditionally.
VISION Fight indifference * Insist on connectedness * Inspire
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INTERNAL ONLY - LOCAL CUPE 5478 Guest Support Lead (Mercy House, Days)
About the role
Guest Support Worker, Lead
Posting Type: Internal (CUPE Local 5478) Rate: $27.80/hour Employment Type: Full-Time, Permanent Location: Mercy House (Day Shift) Shifts: Flexible schedule including days, evenings and weekends
Overview
Mercy House is seeking a compassionate and experienced Guest Support Lead to oversee daily operations and provide leadership to the Guest Support team. Reporting to the Manager of Housing, this position plays a key role in maintaining a safe, inclusive, and Guest-centered environment. You’ll guide staff, respond to crises, and act as the primary contact for internal teams and external partners during your shift.
What You’ll Do · Lead and support Guest Support staff on shift, assigning duties and coordinating breaks · Model trauma-informed, harm-reduction, and person-centered practices · Respond to Guest needs and incidents, including behavioral and medical concerns · Foster positive, respectful relationships while maintaining professional boundaries · Serve as the point of contact for community partners and emergency services · Ensure smooth shift transitions through effective communication and documentation · Support safety protocols and organizational policies
What You Bring · Post-secondary education in social sciences, human services, or related field · At least 2 years’ experience in shelter, housing, or community support · Proven leadership skills and experience managing staff · Strong communication, crisis response, and conflict management abilities · Knowledge of trauma-informed care, harm reduction, and inclusive practices · Physically able to lift up to 50 lbs. and perform related tasks · Clear Record of Conduct and Vulnerable Sector Check required
Equivalencies in education and experience will be considered.
CLOSING DATE: EOD Tuesday, July 7, 2026 (2026GMHL002)
Not the right fit? Search for INTERNAL ONLY jobs in Newfoundland and Labrador, Canada
About The Gathering Place
The Gathering Place (TGP) offers services to combat poverty and address the impacts of marginalization and oppression that are often contributing factors to poverty or homelessness. By offering low-barrier access to a broad range of basic necessities and wrap-around care options, TGP guides women, gender-diverse people, and their children living in poverty from a place of crisis and instability to one of stability and security.
MISSION We are a community of safety and hope where positive relationships, choice, and essential resources transform lives.
GUIDING PRINCIPLES We serve women, children, transgender, and non-binary individuals who are experiencing poverty or homelessness.
We believe in hope as an important change agent and hold that hope for everyone.
We believe deeply in the power of community and continue working to develop it.
Our key values include recognizing individual strengths, building respect and trust, and offering acceptance unconditionally.
VISION Fight indifference * Insist on connectedness * Inspire