Job Title Coordinator, Change Management

Job Description We are seeking a motivated and detail-oriented Coordinator, Change Management to join our team within the Divisional Business Services division in Toronto, Ontario on a 14-month contract . In this role, you will work closely with Change Managers and project teams to plan, coordinate, and execute change activities across a portfolio of transformation initiatives — supporting a division-wide transformation that will shape how our people, processes, and systems evolve.

This is an excellent opportunity for someone with a solid foundation in change management who is looking to deepen their expertise in a fast-paced environment.

This is a hybrid role with a mix of remote work and in-office presence at our Toronto downtown office.

Key Responsibilities

• Support the planning and execution of change management activities including stakeholder engagement, communication, and training initiatives
• Coordinate logistics for change-related meetings, workshops, and training sessions — including scheduling, materials preparation, and note-taking
• Assist in developing and distributing stakeholder communications such as emails, newsletters, FAQs, and intranet content
• Maintain and update change management trackers, project plans, and documentation repositories
• Conduct research and assist in completing stakeholder analyses, change documentation, and readiness surveys
• Compile and track adoption metrics and survey results, summarizing findings for Change Managers and project leads
• Liaise with project teams, the People & Change team, and functional business leads to coordinate integrated change activities across releases
• Support the maintenance and evolution of change management toolkits, templates, and standard operating procedures
• Assist with post-implementation reviews and capturing lessons learned for continuous improvement

Qualifications Required

• 1–3 years of experience in a change management, project coordination, or organizational development support role
• Exposure to change management methodologies such as Prosci/ADKAR, Kotter, or equivalent
• Strong organizational skills with the ability to manage multiple competing deadlines
• Excellent written and verbal communication skills, with experience drafting stakeholder-facing content
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and collaboration tools such as SharePoint or Teams
• Bachelor’s degree in Business Administration, Communications, Organizational Development, or a related field

Nice to Have

• Prosci Change Management Practitioner certification or currently pursuing
• Experience supporting technology or systems implementation projects
• Familiarity with Agile project delivery environments
• Experience in banking, insurance, or financial services
• French language proficiency

$60.000.00 - $70,000.00 CAD

Working For Pacific Life Re Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.

Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities.

Benefits Leave

• 23 days of annual leave (Regular employees) with option to buy or sell more days
• Fertility leave
• Generous parental leave

Healthcare

• Group Life Insurance and Accidental Death & Dismemberment coverage for all permanent employees
• Dental & Optical benefits

Savings & Retirement

• RRSP: company-matched contributions

Wellness

• Employee and Family Assistance Program
• Subsidized gym membership
• Time off for volunteering
• Charitable matching of employee donations

You Can Be Who You Are We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.

Pacific Life Re Values Please click here to view our company values