Build your Career at Cooper Equipment Rentals

We are looking for customer-oriented, motivated individuals to join our professional team.

Please note, to be considered for this position applicants should currently be residing in Canada and legally entitled to work.

Why Work with Us? Perks!

• Competitive salary
• Excellent benefit package with premiums paid by the company
• Uniform, safety boots/shoes, safety gear provided
• RRSP Match
• Safety-minded organization
• Stable, year-round employment
• Continuous training, learning and development opportunities
• Fun-loving work environment with strong social responsibility

What You’ll Be Doing

Duties and Responsibilities:

• Coordinate parts ordering, receiving, stocking, and issuing to ensure technicians have what they need for timely repairs.
• Ensure all shop supplies are adequately stocked and available.
• Schedule and track equipment service and maintenance work, aligning technician availability with customer and fleet needs.
• Open, update, and close work orders; ensure all service documentation is accurate, complete, and filed correctly.
• Communicate with customers and internal teams to provide updates on service timelines, equipment status, and parts availability.
• Assist in preparing service quotes and cost estimates for repairs and preventative maintenance.
• Process warranty claims.
• Monitor parts inventory levels, reconcile stock, and process returns, warranty claims, or exchanges as needed.
• Coordinate the transfer of parts between branches to meet operational needs.
• Coordinate parts pickups and deliveries with drivers.
• Provide quotes and estimates to customers, addressing their needs promptly and professionally.
• Match packing slips to receivers and invoices and file all documentation to support an efficient accounts payable process.
• Collaborate with the Service Department and Shop teams to prioritize work orders and minimize equipment downtime.
• Maintain organized records and reports related to service schedules, parts usage, and equipment history.
• Support compliance with company policies, warranty processes, and safety standards.
• Contribute to a positive, team-oriented work environment and uphold The Cooper Difference.

What You’ll Bring to the Team

Qualifications and Requirements:

• Minimum 3 years of experience in the service, customer service, retail, or construction equipment industry, preferably within the equipment rental sector.
• High school diploma or equivalent required; post-secondary education in business, logistics, or a related field is an asset (but not required).
• Knowledge of construction or heavy equipment parts, service procedures, and maintenance practices is an asset.
• Strong organizational skills with the ability to manage multiple priorities, schedules, and deadlines in a fast-paced environment.
• Excellent communication skills (verbal and written) with the ability to interact professionally with customers, technicians, and vendors.
• Proficiency with Microsoft Office (Word, Excel, Outlook); experience with service or inventory management systems (Systematics or similar) is an asset.
• Strong problem-solving abilities with exceptional attention to detail in order tracking, scheduling, and documentation.
• Ability to work independently and collaboratively in a team environment.
• Flexibility and adaptability when priorities shift or urgent service needs arise.
• Commitment to workplace safety and adherence to all company safety standards.
• High level of accountability, professionalism, and pride in your work.

Want to learn more about this as well as other opportunities at Cooper? Visit our Careers page to view Day in the Life videos cooperequipment.ca/careers.

We passionately believe that our inclusive and diverse team is key to the success of our business. We are dedicated to building an environment where everyone has an equitable opportunity to thrive, and where diversity, equity and inclusion is celebrated and embraced. We strive to hire diverse talent and to ensure that everyone feels safe, respected, and valued during the hiring process and throughout their journey with us. To continue the conversation, or if you require accommodations, reach out to our team at careers@cooperequipment.ca.