At SaskTel, we don't just think big – we innovate and lead the way! We enrich everyday life. We empower people, organizations and communities to reach their full potential. If you're passionate, driven, and ready to make a difference, join our dynamic team and be part of something truly transformative!

Manager-Consumer Sales (Collections)

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Location: Saskatoon, SK
Number of Positions: 1
Salary: $86,109 - $114,811 (Based on education and experience)
Type of Position: Permanent Full Time
Closing Date: 10/28/2025

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GENERAL ACCOUNTABILITY
Accountable for the effective leadership of SaskTel's front-line Credit Services teams by managing resources to achieve excellence in customer service and productivity to collect accounts receivable, maximize profitability, and control operating costs. Accountable for implementing and managing corporate credit policy, account treatment and collection processes to maximize revenues. Fosters an exciting work environment where employees are empowered to make decisions based on customer needs and corporate goals.

SPECIFIC ACCOUNTABILITIES
Excellence in Customer Service

1. Engages in prompt and effective problem resolution of escalated customer concerns aimed at securing the best outcome for SaskTel and the customer.

2. Ensures excellence in customer service is maintained through effective communication and intervention strategies, particularly when managing difficult or irate customers.
   Excellence in People

3. Develops and sustains a high level of expertise among staff by acquiring, selecting, developing, coaching and motivating people. Implements plans and initiatives to promote employee morale, performance, skills acquisition, and career development.

4. Provides leadership to promote innovation and teamwork, maximize productivity and model excellence in customer service to employees and
   customers.

5. Maximizes development of staff through all aspects of the PFE process. This includes sharing business plans, setting objectives and development plans while also providing regular feedback, performance evaluations, coaching and training.

6. Builds and maintains a strong working relationship with union representatives.

7. Ensures a high quality of work life for employees by adherence to Occupational Health and Safety standards and principles.
   Excellence in Business

8. Maximizes financial contributions to SaskTel by meeting and exceeding targets for payment of residence and business wireline and wireless customer billed accounts (net bad debt, days sales outstanding, and accounts receivable over 90 days), and by effectively managing operating budgets and assigned human resources.

9. Accountable for ongoing monitoring of and managing to key performance indicators based on established financial and call centre standards, ensuring maintenance of outstanding customer relationships and consistency with corporate objectives.

10. Supports and aligns processes and procedures to SaskTel's Terms of Service and/or strategic plans to ensure consistent application of
    payment terms and customer treatment, deciding to grant credit as necessary.

11. Develops and manages adequate controls and reporting processes to meet collection/sales and operational requirements.

12. Assists in the development of and implements Credit Services policy, plans and collection strategies.

13. Accountable for efficient use of funds, by assisting in preparation of operating, capital and manpower budgets, and by monitoring and controlling expense on a continuing basis. Specific for Melfort

14. Responsible for direction of the local SaskTel Retail store and for management of rental and retail inventories.

15. Accountable for the safe collection, transfer and deposit of corporate funds obtained in the store by adhering to SaskTel's security procedures.

QUALIFICATIONS

1. Diploma or certificate business administration or accounting with at least two years experience working in an accounts receivable management environment, or several years experience in the telecommunications business.
2. Strong customer service focus and results orientation is essential, accompanied by relevant experience in a customer serving environment.
3. Strong interpersonal skills and the ability to work effectively in situations with an unusually high level of conflict.
4. Must practice and display a high level of commitment to coaching, support and ongoing development of employees.
5. Strong analytical and organizational skills in managing multiple demands and setting priorities.6. Solid commitment to and understanding of the principles of account receivable management.

#LI-POST

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This is an on-site position located at the location(s) above. The successful candidate must be located within the province of Saskatchewan. Out of province/country candidates must be willing to relocate. Flexible work opportunities, in province, may be available.

At SaskTel, we believe in fostering a diverse and inclusive workforce that reflects the customers and communities we serve. We strive to create an environment where all employees feel empowered to contribute their unique perspectives, driving innovation and creativity, while advancing our efforts as Saskatchewan’s leading Information and Communications Technology provider.

As one of Saskatchewan’s Top Employers, we offer rewarding work, competitive salaries, comprehensive health and dental plans, pension plans, flexible work arrangements, paid time off, training & more! For more information on our benefits please click here: SaskTel’s Benefits.

We value diversity as a key aspect of our culture. We are committed to providing equal opportunities for all candidates to participate fully in the recruitment process. If you need any accommodation at any stage of the process, please contact us confidentially at talent.acquisition@sasktel.com.