About the role
Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Service Desk Technician to join our team.
Our Service Desk Support Agents coordinate, diagnose, and troubleshoot incoming employee calls for a wide variety of clients and industries. They are the first point of contact for all service requests needing support for technical/IT issues involving desktop, laptop or network services from local personnel or from employees using remote network access.
Responsibilities
- Diagnoses and troubleshoots end user desktop application issues and provides appropriate solution
- Provides timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction
- Provides case status updates to management and end-users per service level guidelines
- Support and maintain effective relationships with users
- Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support
- Provide support for PCs, laptops, printers, cell phones, and tablets etc.
- Support end users in their use of applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and MDM (mobile device management)
- Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).
- Communicates with customers at all levels of technical and non-technical skills sets
Skills & Qualifications:
- Associates degree preferred, or technical training
- 1-2 years related experience
- Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
- Experience with multi-platform Windows O/S required
- Experience using ITSM Ticketing tools (e.g., Service Now, Remedy) to manage and track incidents preferred
- Active Directory and Exchange experience preferred
About Compucom
Unleash Your Digital Workplace Potential with Compucom To be at the forefront of your industry, having the right technology is non-negotiable. We've got you. With over 35 years of industry-leading experience as a managed service provider (MSP), we've earned the trust of giants, including 5 of the top 10 Fortune 500 companies. We specialize in sourcing, integrating, and supporting all your enterprise technology needs.
Industry-Leading Solutions Our expertise spans three primary areas:
-
Technology Sourcing Solutions: From end-user devices to robust data center equipment, we strategically source and equip every facet of your enterprise.
-
Managed Services and IT Support: Our exceptional support maximizes workforce productivity, ensuring your technology solutions perform at their best.
-
Projects and Professional Services: Need to modernize and transform your enterprise? Our team of experts is dedicated to turning your vision into reality.
Why Compucom Stands Out CUSTOMER-CENTRIC APPROACH Your success is our core mission. We place you at the center of everything we do, ensuring you adapt swiftly and stay ahead in a competitive landscape.
RELENTLESS INNOVATION Our Full Lifecycle Observability (FLO) service offers unparalleled insight into your IT operations. FLO's data-driven analytics help optimize your infrastructure, elevate the digital employee experience, and enhance your service to customers.
Join Our Many Long-Term Customers When you choose Compucom, you join an impressive roster of organizations who we've helped turn IT challenges into strategic advantages. By leveraging our vast field tech network and Advanced Configuration Centers, you’ll reduce costs, maximize productivity, and enrich both employee and customer experiences.
Compucom. Technology Driven. People Powered.
For a transformative IT partnership, visit our website or get in touch with us directly. Let's redefine your digital landscape—together.
About the role
Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Service Desk Technician to join our team.
Our Service Desk Support Agents coordinate, diagnose, and troubleshoot incoming employee calls for a wide variety of clients and industries. They are the first point of contact for all service requests needing support for technical/IT issues involving desktop, laptop or network services from local personnel or from employees using remote network access.
Responsibilities
- Diagnoses and troubleshoots end user desktop application issues and provides appropriate solution
- Provides timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction
- Provides case status updates to management and end-users per service level guidelines
- Support and maintain effective relationships with users
- Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support
- Provide support for PCs, laptops, printers, cell phones, and tablets etc.
- Support end users in their use of applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and MDM (mobile device management)
- Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).
- Communicates with customers at all levels of technical and non-technical skills sets
Skills & Qualifications:
- Associates degree preferred, or technical training
- 1-2 years related experience
- Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
- Experience with multi-platform Windows O/S required
- Experience using ITSM Ticketing tools (e.g., Service Now, Remedy) to manage and track incidents preferred
- Active Directory and Exchange experience preferred
About Compucom
Unleash Your Digital Workplace Potential with Compucom To be at the forefront of your industry, having the right technology is non-negotiable. We've got you. With over 35 years of industry-leading experience as a managed service provider (MSP), we've earned the trust of giants, including 5 of the top 10 Fortune 500 companies. We specialize in sourcing, integrating, and supporting all your enterprise technology needs.
Industry-Leading Solutions Our expertise spans three primary areas:
-
Technology Sourcing Solutions: From end-user devices to robust data center equipment, we strategically source and equip every facet of your enterprise.
-
Managed Services and IT Support: Our exceptional support maximizes workforce productivity, ensuring your technology solutions perform at their best.
-
Projects and Professional Services: Need to modernize and transform your enterprise? Our team of experts is dedicated to turning your vision into reality.
Why Compucom Stands Out CUSTOMER-CENTRIC APPROACH Your success is our core mission. We place you at the center of everything we do, ensuring you adapt swiftly and stay ahead in a competitive landscape.
RELENTLESS INNOVATION Our Full Lifecycle Observability (FLO) service offers unparalleled insight into your IT operations. FLO's data-driven analytics help optimize your infrastructure, elevate the digital employee experience, and enhance your service to customers.
Join Our Many Long-Term Customers When you choose Compucom, you join an impressive roster of organizations who we've helped turn IT challenges into strategic advantages. By leveraging our vast field tech network and Advanced Configuration Centers, you’ll reduce costs, maximize productivity, and enrich both employee and customer experiences.
Compucom. Technology Driven. People Powered.
For a transformative IT partnership, visit our website or get in touch with us directly. Let's redefine your digital landscape—together.