We are hiring a Vice President, Commercial Operations

**Reporting To:**Executive Vice President

**Full-Time/Part- Time:**Full-time

Salary Range:$175,183-$225,183

**Posting Date:**March 16, 2026

**Closing Date:**March 27, 2026

**Hours of Work:**8:30 a.m. – 5:00 p.m.

**Grade:**30.3

**Office Location:**Toronto, ON Great location! Steps away from the main public transit station

What we offer: **Highly competitive compensation package which includes:**base salary, bonus benefits, and career advancement opportunities!

• Eligibility for benefits is dependent on the terms of employment

The Opportunity

The Commercial Mortgage Division is responsible for developing relationships with Investors, Canada Mortgage and Housing Corporation, and Commercial Borrowers to obtain the highest market share of Commercial mortgages within Canada. The Division is responsible for the assessment of mortgage applications in making lending decisions in adherence with the established mortgage underwriting policies and guidelines. The Division also has responsibility for reviewing required documentation for compliance, accuracy and completion in order to advance funds on approved mortgage applications as well as all requirements for mortgages while on service. The Division maintains a consistent focus on service excellence.

Reporting to the Executive Vice President, Commercial Mortgages, the Vice President, is responsible for managing the Commercial Funding, Commercial Asset Management, and Renewals department by executing business strategies and developing strong alignment with the Commercial Sales team to ensure seamless execution from origination through Funding, Asset Management, Loans Enforcement, and Renewals. The role oversees four direct reports and a total team of approximately 100 employees. The Vice President is responsible for ensuring that internal stakeholders—including the origination sales teams, Treasury, Legal, Finance, and Human Resources—are highly satisfied with the level of service provided. The role must also ensure that external stakeholders, including investors, third party clients, CMHC, and regulators, receive exceptional service. A key outcome of this role is maintaining a high level of engagement and satisfaction among team members, reflecting the strong culture at First National.

How you will contribute:

• Maintain, improve and ensure execution of Policies and Procedures for all departments.
• Manage investor operations from initial onboarding through portfolio management
• Implement technology solutions to drive sales and support efficiency
• Build and manage education and training initiatives for new and existing employees
• Enhance the quality and sophistication of all commercial data collection and analysis
• Assist in the training of all commercial mortgage members.
• Coordinate inter-department efficiencies are in place to ensure high quality loan underwriting and funding
• Add technology innovations to drive sales and support efficiencies
• Manages and resolves escalations
• Leads regular team meetings
• Attends regular Commercial Senior Management meetings in Toronto head office location
• Provides ongoing feedback and coaching to team members
• Stays current with latest industry and market trends and competition
• Adhere to policies /procedures to ensure AML requirements are met, when applicable.

The experience you need:

• 10+ years of progressive experience in commercial mortgages, commercial lending, or real estate finance, including leadership of operational teams.
• Deep knowledge of commercial underwriting, funding, servicing, and CMHC programs.
• Proven ability to lead multi disciplinary teams and develop senior level talent.
• Strong operational judgment with experience improving processes, controls, and service delivery.
• Exceptional communication and presentation skills, with the ability to influence internal and external stakeholders.
• Demonstrated ability to manage complex issues, competing priorities, and high pressure situations with sound judgment.
• Experience collaborating with Sales, Finance, Capital Markets, Risk, and Legal to deliver integrated commercial solutions.

Relationships: External: Senior management at other financial institutions, Investors, Auditors, Regulators, Brokers, Canada Mortgage Housing Corporation, Appraisers, Solicitors, and Commercial Customers/Borrowers

Internal: Interdepartmental team members including Finance, and Capital Markets to ensure a fluid and transparent First National customer experience

Working Environment and Physical Demands Analysis:

• Office environment
• Periods of high volume with tight timelines
• Long periods of stationary position/sitting
• Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
• Long periods of time in viewing a computer screen
• Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?

• Competitive Compensation
• Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
• Extensive training programs to set our employees up for success
• Modern office environment conducive to collaboration
• Supportive teamwork culture
• Opportunities to give back to the communities and work through events focused on a variety of charities
• Ongoing social events throughout the year

The team you’ll join: Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

We would like to thank all applications for their interest in this existing vacancy but only candidates selected for an interview will be contacted.

Artificial Intelligence is not used in our recruitment or hiring process for this role.

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process.

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