About the role
Why Join Us?
As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.
Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024 and Newsweek’s 2025 list of Americas Best Cybersecurity Companies. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World’s Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.
Key Responsibilities
- Troubleshoot and resolve endpoint installation, configuration, connectivity, and performance issues across Windows, macOS, and Linux environments.
- Perform deep-dive analysis using system logs, traces, and debug data to identify root causes.
- Document all reported issues, diagnostic steps, and resolutions in the ticketing system for knowledge sharing and trend analysis.
- Escalate unresolved or complex cases to Tier 3 Engineering or R&D teams with detailed findings and replication steps.
- Proactively identify recurring problems and recommend product or process improvements to reduce break/fix volume.
- Collaborate with internal teams (Support, QA, R&D, Product Management) to drive rapid resolution of high-impact incidents.
- Maintain high standards of communication with customers, ensuring timely status updates and clear explanations of findings and solutions.
Qualifications Required Qualifications
- 3+ years of experience in technical support , end point administration or troubleshooting
- Strong knowledge of OS troubleshooting (Windows, macOS, Linux), including tools like Wireshark and Windows debugging.
- Familiarity with cloud platforms (Azure, AWS, Linux, macOS) and directory services (EntraID/Active Directory).
- Understanding of threat prevention tools and SIEM integration.
- Knowledge of hardware components (BIOS, EFI, hard drives) and MDM/UEM platforms.
- Experience with ServiceNow or Salesforce ticketing systems.
- Ability to manage multiple support cases under tight deadlines while maintaining attention to detail.
- Must be eligible to work in Canada without sponsorship from an employer now or in the future
Preferred Skills
- Previous experience with Check Point Products
- Experience with scripting and automation (PowerShell, Python, batch scripting).
- Experience with MDM tools such as Intune, JAMF, and WorkSpace One
- Experience with forensic investigation and CIRT processes.
- API integration and web developer tools knowledge.
- SQL and database querying experience.
- Cybersecurity certifications such as Security+, CISSP, CEH are a plus.
- Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or related field.
Soft Skills
- Strong teaching and communication abilities—able to translate technical jargon into clear language.
- Creative problem-solving and customer-focused mindset.
- Team-oriented with a collaborative approach.
- Humble and curious—willing to ask questions and learn.
- Skilled in conflict resolution and de-escalation
EOE M/F/Veterans/Disabled
About Check Point Software
Check Point Software Technologies Ltd. (NASDAQ: CHKP) is a leading AI-powered, cloud-delivered cybersecurity platform provider protecting over 100,000 organizations worldwide. We leverage the power of AI everywhere to enhance cybersecurity efficiency and accuracy through our Infinity Platform, with industry-leading catch rates that enable proactive threat anticipation and smarter, faster response times.
About the role
Why Join Us?
As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.
Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024 and Newsweek’s 2025 list of Americas Best Cybersecurity Companies. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World’s Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.
Key Responsibilities
- Troubleshoot and resolve endpoint installation, configuration, connectivity, and performance issues across Windows, macOS, and Linux environments.
- Perform deep-dive analysis using system logs, traces, and debug data to identify root causes.
- Document all reported issues, diagnostic steps, and resolutions in the ticketing system for knowledge sharing and trend analysis.
- Escalate unresolved or complex cases to Tier 3 Engineering or R&D teams with detailed findings and replication steps.
- Proactively identify recurring problems and recommend product or process improvements to reduce break/fix volume.
- Collaborate with internal teams (Support, QA, R&D, Product Management) to drive rapid resolution of high-impact incidents.
- Maintain high standards of communication with customers, ensuring timely status updates and clear explanations of findings and solutions.
Qualifications Required Qualifications
- 3+ years of experience in technical support , end point administration or troubleshooting
- Strong knowledge of OS troubleshooting (Windows, macOS, Linux), including tools like Wireshark and Windows debugging.
- Familiarity with cloud platforms (Azure, AWS, Linux, macOS) and directory services (EntraID/Active Directory).
- Understanding of threat prevention tools and SIEM integration.
- Knowledge of hardware components (BIOS, EFI, hard drives) and MDM/UEM platforms.
- Experience with ServiceNow or Salesforce ticketing systems.
- Ability to manage multiple support cases under tight deadlines while maintaining attention to detail.
- Must be eligible to work in Canada without sponsorship from an employer now or in the future
Preferred Skills
- Previous experience with Check Point Products
- Experience with scripting and automation (PowerShell, Python, batch scripting).
- Experience with MDM tools such as Intune, JAMF, and WorkSpace One
- Experience with forensic investigation and CIRT processes.
- API integration and web developer tools knowledge.
- SQL and database querying experience.
- Cybersecurity certifications such as Security+, CISSP, CEH are a plus.
- Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or related field.
Soft Skills
- Strong teaching and communication abilities—able to translate technical jargon into clear language.
- Creative problem-solving and customer-focused mindset.
- Team-oriented with a collaborative approach.
- Humble and curious—willing to ask questions and learn.
- Skilled in conflict resolution and de-escalation
EOE M/F/Veterans/Disabled
About Check Point Software
Check Point Software Technologies Ltd. (NASDAQ: CHKP) is a leading AI-powered, cloud-delivered cybersecurity platform provider protecting over 100,000 organizations worldwide. We leverage the power of AI everywhere to enhance cybersecurity efficiency and accuracy through our Infinity Platform, with industry-leading catch rates that enable proactive threat anticipation and smarter, faster response times.