About the role
With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Overview:
The Transportation Analyst drives day‑to‑day execution excellence across store receiving, Distribution Center and transportation workflows by monitoring exceptions, coordinating timely resolution, and delivering accurate, actionable reporting. This role pulls and analyzes data, escalates issues to Distribution Center leadership for investigation, tracks response, and shares resolution with store and field leaders. Beyond operational control, the analyst serves as a subject matter resource for appointment booking platform C3, partnering with the Manager and Customer Service team on process improvements projects.
Key Responsibilities:
- Extract receiving exception data from SAP daily into Excel, sort by exception type, and forward same day to Distribution Center leadership or designate for investigation, follow-up, and store feedback.
- Share feedback from Distribution Center leadership with stores reporting receiving exceptions to ensure timely corrective actions.
- Attend on-site meetings and regional calls to discuss exceptions, engaging with store and Distribution Center leadership to resolve issues and drive process improvements.
- Utilize quantitative skills to analyze, validate, manipulate and manage large amounts of data specific to problem solving and trend analysis reporting.
- Manage calls and email correspondence from both external and internal stakeholders and resolve or refer them as appropriate.
Competencies:
- Ability to effectively communicate both verbally and in writing with others from varied backgrounds and skill levels.
- Ability to work within a team environment. Must be able to acquire new skills with minimal direction.
- Ability to communicate effectively, both verbally and in writing, with stakeholders at all levels, including senior leadership.
- Ability to present complex, data-driven insights and recommendations in a clear and concise manner to support decision-making.
- Ability to design and deliver accurate, insightful reports and dashboards, translating complex data into actionable business insights.
- Ability to organize and prioritize multiple tasks, manage time effectively, and meet deadlines in a fast-paced environment.
Skills:
- Detail and task-oriented, self-motivated and able to work with minimal supervision.
- Excellent communication skills, both written and verbal, for clear and collaborative interactions.
- Skilled at presenting data-driven insights and recommendations to senior leadership in a clear, concise manner.
- Expert in creating accurate, insightful reports and dashboards; skilled in translating complex data into clear business insights.
- Highly organized with strong time management skills to prioritize tasks and meet deadlines.
- Highly proficient with computer software such as Excel and proficient in Microsoft office.
Direct Manager/Direct Reports:
- Reports to Supply Chain Customer Service Manager
Travel Requirements:
- None
Physical Requirements:
- Working in an office setting, computer work, camera on virtual meetings
Hybrid Work:
- Independent
Working Conditions:
- Office 4 days per week with the option of working at home 1 day per week
Minimum Education:
- Post-Secondary certificate, or degree, is preferred.
Minimum Years of Work Experience:
- 1 year in a transportation or analytical or reporting role
Minimum Leadership Experience:
- NA
Certifications:
- NA
Other Requirements/Assets:
- Prior experience with a Transport Management System (TMS system) is an asset
About Home Depot Canada
The Home Depot Canada is the Canadian arm of the world’s largest home improvement retailer. The company has 182 stores in 10 Canadian provinces, employing more than 30,000 associates from coast-to-coast.
Our company is the largest home improvement retailer in Canada, the U.S. and Mexico. Our global expansion demonstrates how The Home Depot combines its vast knowledge of the home improvement industry with the needs, shopping trends and customs of each unique geography to best serve customers.
Based out of our dynamic Toronto-based Store Support Centre, we have many opportunities available for corporate professionals seeking a big challenge with great rewards. Our high-performing team consists of marketing and communication specialists, the industry’s best product merchants, and experts in financial and inventory planning. We also have exciting opportunities within our Supply Chain team including positions at our Distribution Centres.
The Home Depot’s values are the fabric of the company's unique culture and are central to our success. In fact, they are our competitive advantage in the marketplace. Associate pride and our "orange blooded" entrepreneurial spirit are distinctive hall marks of our company.
With our unprecedented growth, there's no better time to build your career at The Home Depot Canada.
About the role
With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Overview:
The Transportation Analyst drives day‑to‑day execution excellence across store receiving, Distribution Center and transportation workflows by monitoring exceptions, coordinating timely resolution, and delivering accurate, actionable reporting. This role pulls and analyzes data, escalates issues to Distribution Center leadership for investigation, tracks response, and shares resolution with store and field leaders. Beyond operational control, the analyst serves as a subject matter resource for appointment booking platform C3, partnering with the Manager and Customer Service team on process improvements projects.
Key Responsibilities:
- Extract receiving exception data from SAP daily into Excel, sort by exception type, and forward same day to Distribution Center leadership or designate for investigation, follow-up, and store feedback.
- Share feedback from Distribution Center leadership with stores reporting receiving exceptions to ensure timely corrective actions.
- Attend on-site meetings and regional calls to discuss exceptions, engaging with store and Distribution Center leadership to resolve issues and drive process improvements.
- Utilize quantitative skills to analyze, validate, manipulate and manage large amounts of data specific to problem solving and trend analysis reporting.
- Manage calls and email correspondence from both external and internal stakeholders and resolve or refer them as appropriate.
Competencies:
- Ability to effectively communicate both verbally and in writing with others from varied backgrounds and skill levels.
- Ability to work within a team environment. Must be able to acquire new skills with minimal direction.
- Ability to communicate effectively, both verbally and in writing, with stakeholders at all levels, including senior leadership.
- Ability to present complex, data-driven insights and recommendations in a clear and concise manner to support decision-making.
- Ability to design and deliver accurate, insightful reports and dashboards, translating complex data into actionable business insights.
- Ability to organize and prioritize multiple tasks, manage time effectively, and meet deadlines in a fast-paced environment.
Skills:
- Detail and task-oriented, self-motivated and able to work with minimal supervision.
- Excellent communication skills, both written and verbal, for clear and collaborative interactions.
- Skilled at presenting data-driven insights and recommendations to senior leadership in a clear, concise manner.
- Expert in creating accurate, insightful reports and dashboards; skilled in translating complex data into clear business insights.
- Highly organized with strong time management skills to prioritize tasks and meet deadlines.
- Highly proficient with computer software such as Excel and proficient in Microsoft office.
Direct Manager/Direct Reports:
- Reports to Supply Chain Customer Service Manager
Travel Requirements:
- None
Physical Requirements:
- Working in an office setting, computer work, camera on virtual meetings
Hybrid Work:
- Independent
Working Conditions:
- Office 4 days per week with the option of working at home 1 day per week
Minimum Education:
- Post-Secondary certificate, or degree, is preferred.
Minimum Years of Work Experience:
- 1 year in a transportation or analytical or reporting role
Minimum Leadership Experience:
- NA
Certifications:
- NA
Other Requirements/Assets:
- Prior experience with a Transport Management System (TMS system) is an asset
About Home Depot Canada
The Home Depot Canada is the Canadian arm of the world’s largest home improvement retailer. The company has 182 stores in 10 Canadian provinces, employing more than 30,000 associates from coast-to-coast.
Our company is the largest home improvement retailer in Canada, the U.S. and Mexico. Our global expansion demonstrates how The Home Depot combines its vast knowledge of the home improvement industry with the needs, shopping trends and customs of each unique geography to best serve customers.
Based out of our dynamic Toronto-based Store Support Centre, we have many opportunities available for corporate professionals seeking a big challenge with great rewards. Our high-performing team consists of marketing and communication specialists, the industry’s best product merchants, and experts in financial and inventory planning. We also have exciting opportunities within our Supply Chain team including positions at our Distribution Centres.
The Home Depot’s values are the fabric of the company's unique culture and are central to our success. In fact, they are our competitive advantage in the marketplace. Associate pride and our "orange blooded" entrepreneurial spirit are distinctive hall marks of our company.
With our unprecedented growth, there's no better time to build your career at The Home Depot Canada.