CanCap Management Inc. is a privately-owned Canadian national financial services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We manage the entire lifecycle of the finance receivable from lead generation to credit adjudication through to contract administration, customer service, default management, and post charge-off recoveries.

This position operates under a subsidiary company of Cancap with a focus on the lifecycle management of refinancing solutions. Simply stated, we aim to secure better financing terms on current loans while clarifying financing options and offering guidance throughout the entire process.

About the Role

The ideal Refinance Specialist, excellent communication abilities, a thorough understanding of sales principles, ethics, and a deep knowledge of the financial person, auto loan industry and outbound Direct to Consumer Telephone Sales. Additionally, this role will require experience in customer service. You are ambitious and avid professional with a desire to help offer and deliver a first-class loan refinance journey to our clients while working cooperatively with our outstanding Cancap Team. You also enjoy dealing with the end user (client) on a regular basis.

How you bring your passion for success:

You are a passionate customer advocate who is ambitious, empathetic, a good listener and pays attention to details. Your perspective to drive business growth exhibits professionalism while demonstrating patience and understanding guiding clients through every step of their refinance journey.

What your day and week could look like:

• Initiate contact with leads-generated to establish interest, present refinance opportunity and complete the applications.
• Educate and complete required ID verification to submit on the client's behalf.
• Organize and follow up daily communications via SMS emails and telephone referencing collected data utilizing your on-the-spot quick thinking and solution-oriented mindset.
• Independently lead efforts to understand client behaviors and habits (Avatars) both qualitatively and quantitatively; using these insights to achieve and crush daily, weekly, monthly, and yearly individual and company sales targets.
• Collaborate and maintain open communications with management daily to discuss daily productivity, challenges and provide feedback.
• Work cooperatively with the team to establish application submission, approval and delivery in a professionally efficient manner.
• Fully understand the refinance process to allow yourself to “Close the Deal”
• Engage directly with customers with complex loan situations, helping them better their loan position with a refinance.
• Strong problem solver, with the customer experience at hand being of utmost importance.
• Ensuring adherence to company policies and procedures.
• Ability to use the proper tools (CRM) and ensure data input accuracy.
• Making outbound solicitation calls.
• Follow up on any outstanding emails / pone calls / text messages in a fast efficient timely matter not leaving until the following day.

Minimum Qualifications

• Have 1-3 years’ experience in outbound phone sales, call center, customer service, automotive industry, finance industry.
• Self-driven, independent, goal mindset
• Flexible schedule throughout day/night – available when clients are ready, not the latter.
• Extensive organizational skills for tracking, follow-up, applications, customer profile updating, etc.
• Superb verbal and written communication skills with demonstrated experience engaging and influencing clients on products and processes.
• Computer Proficient – strongly prefer experience working with Excel, Salesforce, Dealertrack, CRM’s, CDP but not mandatory.
• You have the ability to generalize both problems and solutions – you can solve problems quickly and think on your feet.
• You are fun, energetic, efficacious, and want to be a part of building something great for all Canadians in a fast-growing company.
• Automotive and financial industry experience (non-prime front end client service) is nice to have.

What you can expect from us

Our Employee Experience is aimed at supporting and inspiring our talented team through:

• A passionate team dedicated to the support and empowerment of others.
• An environment where creative, innovative thinking is encouraged.
• Health and dental coverage for you and your family
• Time off to re-energize with a starting vacation entitlement of 15 days/year as well as 5 personal days/year.

Additional Information

All interviews will be conducted virtually using Microsoft Teams.

To be considered for employment you will need to successfully pass a criminal background check, and validation of your work experience.

Next Steps

Adding to our team is one of the important steps that happens in our business. We’ve taken time to be purposeful and thoughtful with this job posting. Please take time to do the same with your application. Help us understand how you see your work experience as relatable to this job posting.

CanCap Group is an equal opportunity employer and values diversity. We are committed to building and evolving a team reflecting a variety of backgrounds, perspectives, and skills.

Thank you to all interested applicants. Only candidates who possess the experience, skills, and qualifications outlined above will be contacted for next steps in the hiring process.