Canadian Tire has been around for 100 years, and we see the reason why every time we come to work. Our amazing team at Canadian Tire Hillside has been working together and serving our community with pride since the day we opened. We’ve cultivated a collection of talented and varied people from all walks of life who work together to achieve success as a unified team. Our watchwords are honesty, integrity, and respect, and we work hard to provide a place where people can work and shop efficiently and comfortably, where the faces they see are a reflection of the diversity within the community we serve.

As a business, we continue to grow, serving the best customers in Victoria, allowing for growth within as well. Our team members can find many opportunities to grow and advance, in fact, most of our management team started in entry-level roles in the past, including the store’s owner! Because we’re locally-owned and operated, we recognise that Victoria is an expensive city in which to live, so we strive to provide fair and competitive compensation to all members of our team, from our scholarly weekend warriors to our industrious full-timers, to help them finance their day-to-day and plan for their futures!

If you’re someone who is interested in working with a team that works hard and plays hard, is on the forefront of retail technology, someone who prides themselves in their ability to communicate with others and provide incredible customer service, who is invested in their connection with the community, and who loves a fun, busy, high-energy workplace with terrific (often entertaining) co-workers, then we might be the place for you!

Role Description: The Frontline Supervisor is responsible for assisting the Frontline Manager in managing and leading the Cash, Store Support, Returns & Exchanges, Guest Services, and Online Order departments by providing high quality workmanship and service that ensures customer satisfaction. They assist the Frontline Manager and the team in consistently meeting performance expectations in terms of customer experience, scheduling, and managing the team. Wage Range: $20-$23/hr.

Responsibilities & Tasks:

• Encourages and maintains a culture that values an excellent customer experience through effective training, supervision, and coaching.
• Leads by example and holds team members accountable for providing an excellent customer experience and recognizes those who excel in it.
• Responds to and handles customer inquiries, requests, and concerns in a timely manner, over the phone and in person.
• Handles multiple customers in an effective and efficient manner.
• Supervises and assists team members in daily departmental operations.
• Assists the Frontline Manager in following up on work and projects on the floor in order to measure progress and address issues immediately, while being visible and available for team members and customers.
• Plays an active role in the department team by openly sharing opinions and ideas on how to improve department success, and by participating in meetings and all training as required.
• Informs team on in-store promotions, in-store deals.
• Provides support to cashiers and customer service representatives for cash pickups, cash closing, warranties, returns, guarantees, etc.
• Assists in the orientation and training of new employees, store opening and closing responsibilities.
• Communicates and ensures compliance of all company, store, and department policies, as well as health and safety programs and regulations.
• Assists the Frontline Manager with various projects and tasks.
• Completes other tasks, as required.

Core Competencies:

• Good problem-solving skills and attention to detail.
• Ability to work with other in a positive manner.
• Must be able to routinely lift 25-50 lbs.
• Demonstrated supervisory, leadership, and/or managerial experience, or relevant experience.
• Ability to operate cash register is a requirement.
• Positive attitude, punctuality, and solid work ethic.
• Basic math and keyboarding skills.
• Experience in a Canadian Tire store is considered an asset.
• Highly approachable, customer-oriented individual who thrives on offering exceptional service to customers.
• Strong belief in the Canadian Tire Values of honesty, integrity, and respect.
• Strong interpersonal, motivational, and management skills.
• Effective written and oral communication skills (e.g., probing, listening, etc.) and the ability to maintain professional communication, even in challenging situations.
• Ability to complete retail tasks according to instructions and to demonstrate responsibility for outcomes.
• Ability to assist in leading and managing others to achieve common goals in a fast-paced environment.
• Ability to motivate and coach others.
• Ability to resolve retail and/or customer issues.

What are some additional benefits of working at Canadian Tire Hillside, you ask?

• Competitive compensation that rewards strong and consistent performance
• Potential for Profit Sharing
• Life insurance, extended health and dental benefits for full-time employees
• Employee (& Family) Wellness Program
• Access to development opportunities
• A Social Committee that provides opportunities for fun events that can turn coworkers into long-time friends
• A flexible and varied schedule that allows for work/life balance
• On-site parking
• Store discount at our main store and our off-site Service Centre

Are you looking for a place to work, belong, and grow? Are you looking for a job that is convenient and flexible or a career that is full of opportunities and possibilities? Are you reliable, hard-working, and looking for a way to be productive that helps yourself, your team, and your community?

Then apply now to work at Canadian Tire Hillside!

We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.