CCAIP (IVR) Integration Developer
About the role
Job Title: CCAIP (IVR) Integration Developer Location: North York, ON (Hybrid) 5700 Yonge St, North York, ON M2N 5M9
Role Overview We are looking for a skilled CCAIP Integration and IVR Developer to architect, build, and maintain seamless integrations between our Google Contact Center AI Platform (CCAIP), IVR flows and enterprise systems. In this role, the person will be responsible for understanding the technical pattern of integration with Google CCAIP ACD, enabling transfer of custom data (SIP/UUI headers including consumer language preference and context) between CCAIP, Dialogflow, and Vendor platform, and manage call transfer from a Dialogflow agent.
Key Responsibilities IVR & Voice Engineering (Dialogflow CX) ● Google CCAIP / Dialogflow Orchestration: Design, build, and optimize end-to-end orchestration workflows within Google CCAIP and Dialogflow CX/ES. ● Telephony Integration: Configure and manage telephony gateways (e.g., AudioCodes, Avaya, Genesys, or Twilio) and handle telephony-specific signals like DTMF (keypad input). ● IVR Runtime Manager: As an IVR developer or integrator, the person will administer, deploy, and monitor IVR applications and microservices ● API Development & Management: Create, publish, and secure robust API endpoints to send data from the IVR to third parties and receive/process responses back to the IVR. ● System Connectivity: Map complex data payloads (JSON/XML) between systems, ensuring secure, low-latency transmission of customer data during live voice interactions. ● Call Handling: Implement advanced fulfillment logic for call transfers, placing callers on hold, and retrieving metadata like caller_id from the telephony payload. ● Documentation: Create clear architectural diagrams, API interface definitions, and system flow documentation for handoff and future scaling.
Technical Skills Required ● Conversational Platforms - Dialogflow CX (Pages, Flows, Route Groups), Google CCAIP, Playbook CX. ● IVR/Telephony - SIP/RTP knowledge, DTMF handling, STT/TTS tuning, and telephony gateway configuration, IVR Runtime Manager ● Cloud Expertise - Familiarity with Google Cloud Platform (GCP) services relevant to voice and data (e.g., Cloud Functions, Pub/Sub, Cloud Storage, and IAM roles). ● API & Programming Language - Expert knowledge of RESTful APIs, JSON, XML, and backend languages such as Java, Python, or Node.js for custom webhook fulfillment. ● DevOps & Source Control - Experience using GitHub for version control and Jenkins or Google Cloud Build for CI/CD automation.
Not the right fit? Search for CCAIP Integration Developer jobs in North York, Ontario, Canada
About Cloudious LLC
In today’s highly connected and competitive business industry, consulting is the core of any organization. At Cloudious, we call this "Connecting Minds". For us, this is more than just a saying or tagline, it is our goal every day. Our mission is to solve our client's problems, and we do this by connecting them with the best and brightest talent around. Our Founder and executive team possess over 40 years of experience solving workforce and talent acquisition challenges across multiple industries and for clients large and small. Cloudious is a stand alone company in the Bay Area and solely engaged in a trusted relationship to service the most successful organizations in the technology and services area across various industries. We have partnered with multiple organization in the Technology, Product engineering, HR, Sales Hiring, Technical, Telecommunications, Banking and Financials, Communications, Consumer Goods, Healthcare, Retails and Life Sciences industry.
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CCAIP (IVR) Integration Developer
About the role
Job Title: CCAIP (IVR) Integration Developer Location: North York, ON (Hybrid) 5700 Yonge St, North York, ON M2N 5M9
Role Overview We are looking for a skilled CCAIP Integration and IVR Developer to architect, build, and maintain seamless integrations between our Google Contact Center AI Platform (CCAIP), IVR flows and enterprise systems. In this role, the person will be responsible for understanding the technical pattern of integration with Google CCAIP ACD, enabling transfer of custom data (SIP/UUI headers including consumer language preference and context) between CCAIP, Dialogflow, and Vendor platform, and manage call transfer from a Dialogflow agent.
Key Responsibilities IVR & Voice Engineering (Dialogflow CX) ● Google CCAIP / Dialogflow Orchestration: Design, build, and optimize end-to-end orchestration workflows within Google CCAIP and Dialogflow CX/ES. ● Telephony Integration: Configure and manage telephony gateways (e.g., AudioCodes, Avaya, Genesys, or Twilio) and handle telephony-specific signals like DTMF (keypad input). ● IVR Runtime Manager: As an IVR developer or integrator, the person will administer, deploy, and monitor IVR applications and microservices ● API Development & Management: Create, publish, and secure robust API endpoints to send data from the IVR to third parties and receive/process responses back to the IVR. ● System Connectivity: Map complex data payloads (JSON/XML) between systems, ensuring secure, low-latency transmission of customer data during live voice interactions. ● Call Handling: Implement advanced fulfillment logic for call transfers, placing callers on hold, and retrieving metadata like caller_id from the telephony payload. ● Documentation: Create clear architectural diagrams, API interface definitions, and system flow documentation for handoff and future scaling.
Technical Skills Required ● Conversational Platforms - Dialogflow CX (Pages, Flows, Route Groups), Google CCAIP, Playbook CX. ● IVR/Telephony - SIP/RTP knowledge, DTMF handling, STT/TTS tuning, and telephony gateway configuration, IVR Runtime Manager ● Cloud Expertise - Familiarity with Google Cloud Platform (GCP) services relevant to voice and data (e.g., Cloud Functions, Pub/Sub, Cloud Storage, and IAM roles). ● API & Programming Language - Expert knowledge of RESTful APIs, JSON, XML, and backend languages such as Java, Python, or Node.js for custom webhook fulfillment. ● DevOps & Source Control - Experience using GitHub for version control and Jenkins or Google Cloud Build for CI/CD automation.
Not the right fit? Search for CCAIP Integration Developer jobs in North York, Ontario, Canada
About Cloudious LLC
In today’s highly connected and competitive business industry, consulting is the core of any organization. At Cloudious, we call this "Connecting Minds". For us, this is more than just a saying or tagline, it is our goal every day. Our mission is to solve our client's problems, and we do this by connecting them with the best and brightest talent around. Our Founder and executive team possess over 40 years of experience solving workforce and talent acquisition challenges across multiple industries and for clients large and small. Cloudious is a stand alone company in the Bay Area and solely engaged in a trusted relationship to service the most successful organizations in the technology and services area across various industries. We have partnered with multiple organization in the Technology, Product engineering, HR, Sales Hiring, Technical, Telecommunications, Banking and Financials, Communications, Consumer Goods, Healthcare, Retails and Life Sciences industry.