Department: Quality, Risk, and Emergency Response

The Program Assistant provides administrative, coordination, and program support to the Manager of Quality, Risk, and Emergency Response. This role supports the day-to-day functioning of quality improvement, risk management, emergency preparedness, and related governance activities.

The successful candidate will be highly organized, detail-oriented, and comfortable working with sensitive and confidential information. This position requires strong communication skills, sound judgment, and the ability to support multiple priorities in a fast-paced healthcare environment.

Key Responsibilities

• Provide administrative and coordination support for quality, risk, and emergency response activities
• Schedule meetings, prepare agendas, take minutes, track action items, and follow up on outstanding items
• Support emergency preparedness activities, including training sessions, exercises, documentation updates, and communication materials
• Maintain accurate files, databases, spreadsheets, trackers, and program documentation
• Assist with preparing reports, presentations, briefing notes, and correspondence
• Support policy and procedure development and review processes, including updating policies, and tracking required updates
• Handle confidential and sensitive information in accordance with hospital policies and privacy legislation
• Liaise with internal departments, leaders, committees, and external partners as required.
• Provide general administrative support to the Manager and broader program area as needed

QUALIFICATIONS

Certification/Experience/Knowledge:

• Post-secondary education in office administration, health administration, business administration, or a related field required
• Previous administrative experience, preferably in a healthcare, public sector, or complex organizational environment required
• Strong computer skills, including Microsoft Office applications such as Word, Excel, Outlook, PowerPoint, and Teams required
• Excellent organizational skills with the ability to manage competing priorities and deadlines required
• Strong written and verbal communication skills required
• Demonstrated attention to detail and accuracy required
• Ability to handle confidential information with professionalism and discretion required
• Ability to work independently and as part of a team required
• Experience working in a hospital or healthcare setting an asset
• Experience supporting committees, taking minutes, and tracking action items an asset
• Familiarity with quality improvement, risk management, emergency preparedness, incident reporting, or policy management an asset
• Experience with document control, databases, or reporting tools an asset

Skills/Abilities:

• The ideal candidate will demonstrate:
  • Professionalism and sound judgment
  • Strong follow-through and accountability
  • Ability to stay organized in a busy environment
  • Comfort working with sensitive or complex information
  • Initiative and problem-solving skills
  • Flexibility and willingness to support changing program needs
  • Respectful and collaborative communication style
• Bilingualism (Advanced level English/French) is an asset

North Bay Regional Health Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require an accommodation for disability during any stage of the recruitment process, please indicate this in your application.

All new hires are required to complete a Criminal Record Check (CRC) or a Vulnerable Sector Check (VSC), as applicable to the position. A satisfactory result, in accordance with organizational requirements, is a condition of employment.

NORTH BAY REGIONAL HEALTH CENTRE IS AN EQUAL OPPORTUNITY EMPLOYER