The Exams Coordinator (EC) is responsible for the logistic arrangements for all students to write their midterm and final exams both on campus and at a distance worldwide. The EC supervises invigilators; liaises with program faculty, program heads, managers, Accessibility Services, student support staff and external agencies across multiple program areas. The EC develops and maintains appropriate processes and procedures; manages finances; provides statistical information. The EC ensures all students write their exams under similar conditions and expedites examination papers to and from invigilators, and instructors for marking. The EC works with a high level of accuracy, confidentiality and customer service.

Job Requirements

• Diploma or certificate in Office Administration plus a minimum of three (3) years of administrative experience or an equivalent combination of education and experience
• Knowledge of RRU academic programs and services or relevant experience.
• Demonstrated ability to work with minimal supervision, to take initiative when and where appropriate, and to work well under pressure
• Strong computer skills, with demonstrated experience using Microsoft Office Suite
• Exceptional written and oral communication and interpersonal skills
• Strong organizational and project management skills
• Exceptional administrative support skills including the ability to work independently, perform well under pressure and deal effectively with non-routine matters. Take responsibility, display initiative, and problem solve while maintaining a high level of service; use sound judgment, diplomacy, and tact.
• Ability to plan and coordinate complex projects effectively using effective time management and creative problem-solving skills.
• Strong customer service focus when dealing with all internal and external clients (students, faculty, RRU staff, external exam sites, invigilators, etc.) and a commitment to service excellence
• Ability to work with a high degree of accuracy and attention to detail.
• Ability to multitask effectively and efficiently
• Ability to maintain strict confidentiality of protected data
• Demonstrate effective time management skills and ability to meet deadlines, including multiple deadlines.
• Proven ability to use good judgement, solve problems and remain calm in a demanding workplace environment.
• Proven ability to work effectively and collaboratively in a team environment as well as independently.
• Demonstrated excellent human relations skills, including effective listening and conflict resolution to work effectively with a diverse population.
• Critical thinking skills and accuracy are key to the performance of the duties of this position.
• Ability to work in and promote a positive team environment.
• Conflict resolution skills and experience.

Additional Information

This is a regular, full-time position working 37.5 hours per week. This position has been evaluated at ADM-C with a salary range of $55,202 (minimum) to $64,846 (midpoint) to $74,490 (maximum) per annum. Employment offers will normally be made between the minimum and midpoint of the range and are determined by knowledge, experience and internal equity. The University is pleased to offer a comprehensive benefit package. Royal Roads University is strongly committed to fostering diversity within our community. We welcome those who would contribute to the further diversification of our faculty and staff including, but not limited to, women, visible minorities, Indigenous people, persons with disabilities and persons of any sexual orientation or gender identity.

While Royal Roads University values all applications we receive, only those candidates shortlisted for further consideration will be contacted. Please note that all qualified candidates are encouraged to apply. However, you will need to be legally eligible to work in Canada for the duration of the employment contract. If you require any form of accommodation throughout the recruitment process, please contact us directly at human.resources@royalroads.ca attention: Abbi Rogers or 250-391-2600 extension 4408 so we can offer you individualized assistance and ensure equity in our recruitment and hiring process. ALL COMPETITIONS WILL CLOSE AT 10.00 P.M. ON THE DATE OF CLOSING