Customer Service - Counter/Inside Sales
Top Benefits
About the role
Who we are
We are strong, nimble, and growing! EB Horsman & Son is proud to be a fifth generation family owned, successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, consistently recognized as one of Canada's Best-Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since 1900s. At E.B. Horsman & Son, we’re committed to a workplace where everyone belongs. If you’re qualified, we’d like to hear from you.
What we offer
- Birthday off
- Health, dental, and employee assistance program benefits
- Annual profit-sharing
- Employee share ownership program (ESOP)
- RRSP matching after 1 year of employment
- Access to EBH University for personal & professional growth
Onsite work location
This is a full-time, permanent Electrical Customer Service, Counter/Inside Sales role located on 527E Mackenzie Ave S., Williams Lake, BC, V2G 1C8**.**
Why this role matters
The Electrical Customer Service, Counter/Inside Salesrepresentative, is responsible for building positive relationships with customers and suppliers through generating accurate quotations, sales orders, and returns that align with organizational sales targets. Counter/Inside Sales works closely with Outside Sales to provide excellent customer service, prevent potential issues, and monitor ongoing projects. In addition, this role will be required to work or cover at the counter to assist and interact with our customers.
What to expect in the role
- **Customer Service Oriented.**Providing excellent customer service is key for this role as it will require maintaining and building customer relations through product quotations, sales, and timely follow-ups.
- Strong Multi-tasker. This role will require you to juggle a number of client requests and be able to meet competing priorities and timelines.
- Collaborative Communicator. Communication is essential for this role, both verbally and written with our customers.
- Highly Organized. Due to the high volume of customer requests, you will be required to be organized, adjust, and work through interruptions.
- Comfortable with Technology. This role requires using the phone and computer to follow up on the customer's request.
Ideal candidate profile
- Wide range of expertise in the products and services provided by E.B. Horsman & Son
- 3+ years of customer service experience
- 2+ years of electrical/lighting industry experience and product knowledge is an asset
- Intermediate computer skills with proficiency in MS Office & the ability to learn new software programs
- Ability to be inclusive, collaborative, and respectful.
- Basic mathematical skills
Our Core Values: Celebrating the Past, Empowering the Future
Teamwork l Integrity l Continuous Improvement l Resilience l Empowered
Compensation is determined by the candidate's experience, education, qualifications, role complexity, internal equity, and other relevant factors. We thank all applicants for their interest. Only those living in Canada with permanent work authorization will be considered. Please note that only candidates selected for an interview will be contacted.
Not the right fit? Search for Customer Service jobs in Williams Lake, BC
About Electro-Federation Canada
Roles posted are from EFC member companies. Please use the contact information used within the job postings for related inquiries.
Electro-Federation Canada (EFC) represents more than 230 member companies that manufacture, distribute, market, sell, and maintain a wide range of electrical and automation products contributing to Canada’s net-zero future, including advanced technologies such as intelligent buildings, smart infrastructure, and Industry 4.0. The electrical and automation industry is the technology, innovation experts, and supply chain partners needed for a net-zero economy. We are powering a changing world. EFC members contribute over $15 billion to the Canadian economy annually and support over 100,000 jobs across the country. EFC, a national not-for-profit association, empowers the Canadian electrical and automation industries with business intelligence, industry research, professional development, community networking and promotes a collective collaborative voice for advocacy and standards advancement.
Similar Jobs
Customer Service - Counter/Inside Sales
Top Benefits
About the role
Who we are
We are strong, nimble, and growing! EB Horsman & Son is proud to be a fifth generation family owned, successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, consistently recognized as one of Canada's Best-Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since 1900s. At E.B. Horsman & Son, we’re committed to a workplace where everyone belongs. If you’re qualified, we’d like to hear from you.
What we offer
- Birthday off
- Health, dental, and employee assistance program benefits
- Annual profit-sharing
- Employee share ownership program (ESOP)
- RRSP matching after 1 year of employment
- Access to EBH University for personal & professional growth
Onsite work location
This is a full-time, permanent Electrical Customer Service, Counter/Inside Sales role located on 527E Mackenzie Ave S., Williams Lake, BC, V2G 1C8**.**
Why this role matters
The Electrical Customer Service, Counter/Inside Salesrepresentative, is responsible for building positive relationships with customers and suppliers through generating accurate quotations, sales orders, and returns that align with organizational sales targets. Counter/Inside Sales works closely with Outside Sales to provide excellent customer service, prevent potential issues, and monitor ongoing projects. In addition, this role will be required to work or cover at the counter to assist and interact with our customers.
What to expect in the role
- **Customer Service Oriented.**Providing excellent customer service is key for this role as it will require maintaining and building customer relations through product quotations, sales, and timely follow-ups.
- Strong Multi-tasker. This role will require you to juggle a number of client requests and be able to meet competing priorities and timelines.
- Collaborative Communicator. Communication is essential for this role, both verbally and written with our customers.
- Highly Organized. Due to the high volume of customer requests, you will be required to be organized, adjust, and work through interruptions.
- Comfortable with Technology. This role requires using the phone and computer to follow up on the customer's request.
Ideal candidate profile
- Wide range of expertise in the products and services provided by E.B. Horsman & Son
- 3+ years of customer service experience
- 2+ years of electrical/lighting industry experience and product knowledge is an asset
- Intermediate computer skills with proficiency in MS Office & the ability to learn new software programs
- Ability to be inclusive, collaborative, and respectful.
- Basic mathematical skills
Our Core Values: Celebrating the Past, Empowering the Future
Teamwork l Integrity l Continuous Improvement l Resilience l Empowered
Compensation is determined by the candidate's experience, education, qualifications, role complexity, internal equity, and other relevant factors. We thank all applicants for their interest. Only those living in Canada with permanent work authorization will be considered. Please note that only candidates selected for an interview will be contacted.
Not the right fit? Search for Customer Service jobs in Williams Lake, BC
About Electro-Federation Canada
Roles posted are from EFC member companies. Please use the contact information used within the job postings for related inquiries.
Electro-Federation Canada (EFC) represents more than 230 member companies that manufacture, distribute, market, sell, and maintain a wide range of electrical and automation products contributing to Canada’s net-zero future, including advanced technologies such as intelligent buildings, smart infrastructure, and Industry 4.0. The electrical and automation industry is the technology, innovation experts, and supply chain partners needed for a net-zero economy. We are powering a changing world. EFC members contribute over $15 billion to the Canadian economy annually and support over 100,000 jobs across the country. EFC, a national not-for-profit association, empowers the Canadian electrical and automation industries with business intelligence, industry research, professional development, community networking and promotes a collective collaborative voice for advocacy and standards advancement.