Top Benefits
About the role
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What You'll Be Doing As a Senior Consultant you will play a pivotal role within the Partnerships and Performance team supporting contact centre operations. This position is responsible for leading strategic initiatives and ensuring effective execution of vendor management activities, with a particular focus on 3rd party staff augmentation partners. The ideal candidate will combine strong analytical skills, strategic thinking, and hands-on execution to drive operational excellence and deliver business value. You will participate in the evolution of our overarching partnership and workforce strategy, to enable us to increase workforce flexibility, operational effectiveness, build team skills & capability, and be an expert partner within CIBC. You will provide thought leadership and contribute to the direction of Contact Centre’s workforce transformational initiatives.
At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. How You'll Succeed
- Design - Implement vendor management strategies to support contact centre goals.
- Develop - Strategic frameworks for vendor selection, performance evaluation, and relationship management.
- Collaborate - Cross-functional teams to align vendor strategies with overall business objectives. Conduct market and vendor analysis to identify opportunities for cost optimization, service quality improvement, and risk mitigation.
- Prepare recommendations - Funding requests for Contact Centre senior leadership based on detailed business cases.
- Contribute - Strategic evolution of the business. Overall, our team leads strategic growth initiatives to enable the contact centre of the future for the benefit of our clients and CIBC.
Who You Are
- You can demonstrate experience in managing relationships at the Senior Executive level and have 4+ years of Consultative or Management level experience including solving complex problems. Demonstrating and understanding end to end business transformation.
- You understand that success is in the details. You notice things that others don’t. Your critical thinking skills help to inform decision making. Understands complex issues and concepts related to new and evolving business needs, can get up to speed quickly with regard to new subject matters and is able to deal with changing circumstances.
- Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
- You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
- You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
- Subject to plan and program terms and conditions
What You Need To Know
- CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
- CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
- We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
- We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location Toronto-81 Bay, 18th Floor
Employment Type Regular
Weekly Hours 37.5
Skills Analytical Thinking, Budget Processes, Client Service, Contract Performance Management, Critical Thinking, Management Reporting, Partnership Management, Partnership Strategy, Problem Solving, Procurement Services, Strategy Execution, Vendor Contract Negotiations, Vendor Relationships
About CIBC
CIBC is here to help all our clients reach their goals.
We know the importance of reliable financial products and services, and we’re dedicated to providing them in a way that lets you bank however you want, whenever you want.
With innovative tools designed around your priorities and a team fully focused on your success, you’ll get the insights you need to get even closer to achieving your goals.
This culture of innovation and shared values of trust, teamwork and accountability are why we’ve been named a top employer in Canada. They’re also why a career at CIBC is more than a job—it’s an opportunity to grow and work alongside some of the brightest in Canada.
La Banque CIBC est là pour aider tous nos clients à atteindre leurs objectifs.
Nous connaissons l'importance de produits et services financiers fiables, et nous nous engageons à les fournir d'une manière qui vous permette d'effectuer vos opérations bancaires comme vous le souhaitez, quand vous le souhaitez.
Avec des outils innovants conçus autour de vos priorités et une équipe entièrement centrée sur votre réussite, vous obtiendrez les informations dont vous avez besoin pour vous rapprocher encore plus de vos objectifs.
Cette culture de l'innovation et les valeurs partagées de confiance, de travail d'équipe et de responsabilité sont la raison pour laquelle nous avons été nommés l'un des meilleurs employeurs au Canada. C'est aussi pourquoi une carrière à la Banque CIBC est plus qu'un emploi : c'est une occasion de grandir et de travailler aux côtés de certaines des personnes plus brillantes au Canada.
Top Benefits
About the role
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What You'll Be Doing As a Senior Consultant you will play a pivotal role within the Partnerships and Performance team supporting contact centre operations. This position is responsible for leading strategic initiatives and ensuring effective execution of vendor management activities, with a particular focus on 3rd party staff augmentation partners. The ideal candidate will combine strong analytical skills, strategic thinking, and hands-on execution to drive operational excellence and deliver business value. You will participate in the evolution of our overarching partnership and workforce strategy, to enable us to increase workforce flexibility, operational effectiveness, build team skills & capability, and be an expert partner within CIBC. You will provide thought leadership and contribute to the direction of Contact Centre’s workforce transformational initiatives.
At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. How You'll Succeed
- Design - Implement vendor management strategies to support contact centre goals.
- Develop - Strategic frameworks for vendor selection, performance evaluation, and relationship management.
- Collaborate - Cross-functional teams to align vendor strategies with overall business objectives. Conduct market and vendor analysis to identify opportunities for cost optimization, service quality improvement, and risk mitigation.
- Prepare recommendations - Funding requests for Contact Centre senior leadership based on detailed business cases.
- Contribute - Strategic evolution of the business. Overall, our team leads strategic growth initiatives to enable the contact centre of the future for the benefit of our clients and CIBC.
Who You Are
- You can demonstrate experience in managing relationships at the Senior Executive level and have 4+ years of Consultative or Management level experience including solving complex problems. Demonstrating and understanding end to end business transformation.
- You understand that success is in the details. You notice things that others don’t. Your critical thinking skills help to inform decision making. Understands complex issues and concepts related to new and evolving business needs, can get up to speed quickly with regard to new subject matters and is able to deal with changing circumstances.
- Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
- You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
- You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
- Subject to plan and program terms and conditions
What You Need To Know
- CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
- CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
- We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
- We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location Toronto-81 Bay, 18th Floor
Employment Type Regular
Weekly Hours 37.5
Skills Analytical Thinking, Budget Processes, Client Service, Contract Performance Management, Critical Thinking, Management Reporting, Partnership Management, Partnership Strategy, Problem Solving, Procurement Services, Strategy Execution, Vendor Contract Negotiations, Vendor Relationships
About CIBC
CIBC is here to help all our clients reach their goals.
We know the importance of reliable financial products and services, and we’re dedicated to providing them in a way that lets you bank however you want, whenever you want.
With innovative tools designed around your priorities and a team fully focused on your success, you’ll get the insights you need to get even closer to achieving your goals.
This culture of innovation and shared values of trust, teamwork and accountability are why we’ve been named a top employer in Canada. They’re also why a career at CIBC is more than a job—it’s an opportunity to grow and work alongside some of the brightest in Canada.
La Banque CIBC est là pour aider tous nos clients à atteindre leurs objectifs.
Nous connaissons l'importance de produits et services financiers fiables, et nous nous engageons à les fournir d'une manière qui vous permette d'effectuer vos opérations bancaires comme vous le souhaitez, quand vous le souhaitez.
Avec des outils innovants conçus autour de vos priorités et une équipe entièrement centrée sur votre réussite, vous obtiendrez les informations dont vous avez besoin pour vous rapprocher encore plus de vos objectifs.
Cette culture de l'innovation et les valeurs partagées de confiance, de travail d'équipe et de responsabilité sont la raison pour laquelle nous avons été nommés l'un des meilleurs employeurs au Canada. C'est aussi pourquoi une carrière à la Banque CIBC est plus qu'un emploi : c'est une occasion de grandir et de travailler aux côtés de certaines des personnes plus brillantes au Canada.