Ad Success Specialist, OAM (12 month contract)
Top Benefits
About the role
Pay Range: $65,000 - $95,000 At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us. Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot. Join The Home Depot’s Orange Apron Media (OAM) team and support the continued growth of our retail media advertising program. The Account Specialist role supports supplier onboarding, campaign activation, and ongoing campaign success across onsite and offsite media.
Working closely with the Manager, Business Development & Ad Success and internal partners, this role supports OAM clients as they move through onboarding, campaign setup, and execution. The role requires strong communication skills, attention to detail, and comfort working directly with suppliers to help keep campaigns moving forward and aligned with program guidelines. The ideal candidate is organized, collaborative, and comfortable operating in a fast‑paced, vendor‑facing environment.
Key Responsibilities Supplier & Campaign Support
- Support day‑to‑day relationships for Self‑Serve suppliers by acting as a point of contact throughout onboarding and campaign execution
- Assist suppliers with building, submitting, and managing campaigns within Orange Access
- Help address supplier questions related to campaign status, approvals, edits, extensions, and pacing
- Support troubleshooting of campaign issues or delays and escalate when needed
- Help ensure campaigns align with agreed timelines and program requirements
- Update CRM (Salesforce) as required.
Strategic & Planning Support
- Support the translation of supplier goals and media briefs into recommended approaches for onsite and offsite campaigns
- Assist with aligning campaign timing to key selling periods and supplier priorities
- Provide guidance to suppliers on how to work within platform capabilities and program best practices
- Support test‑and‑learn approaches for new suppliers or new tactics as directed
Program Governance & Platform Support
- Support adherence to OAM creative, copy, and campaign guidelines
- Help communicate platform capabilities, constraints, and updates that may impact campaign setup or execution
- Act as a knowledgeable resource on Self‑Serve workflows and policies
- Support consistent application of program standards across suppliers
Leadership & Commercial Support (As Needed)
- Support OAM leadership with contract renewals by assisting with coordination, historical performance analysis, and pitch decks
- Support preparation for new vendor pitches or exploratory conversations, including gathering background information and pitch preparation
Competencies
- Communicates Effectively
- Collaborates Well with Others
- Attention to Detail
- Problem Solving
Skills
- Supplier / Client Support
- Project & Timeline Coordination
- Strong Written and Verbal Communication
- Organizational Skills
- Problem‑solving and critical thinking
- Media planning experience is an asset, but not required
Direct Manager / Direct Reports
- Reports to: Orange Apron Media leadership (Manager Business Development and Ad Success)
Travel Requirements
- Limited
Physical Requirements
- Extended sitting
- Computer‑based work
- In-person and virtual meetings with camera on as required
Working Conditions
- Office working environment – 5 days in office.
- Regular internal and external meetings
- Ongoing supplier support via email, meetings, and platform tools
Minimum Education
- University or College degree in a related field, or equivalent experience
Minimum Years Of Work Experience
- 3–5 years in digital media, retail media, account support, or related roles
Other Requirements / Assets
- Retail industry experience is an asset
- Retail Media or agency media experience
- eCommerce advertising experience is an asset
- Self-starter and able to work well with ambiguity
- Naturally curious, with an inclination to problem solve and uncover meaning
- Bias towards action and results
In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.
About Home Depot Canada
The Home Depot Canada is the Canadian arm of the world’s largest home improvement retailer. The company has 182 stores in 10 Canadian provinces, employing more than 30,000 associates from coast-to-coast.
Our company is the largest home improvement retailer in Canada, the U.S. and Mexico. Our global expansion demonstrates how The Home Depot combines its vast knowledge of the home improvement industry with the needs, shopping trends and customs of each unique geography to best serve customers.
Based out of our dynamic Toronto-based Store Support Centre, we have many opportunities available for corporate professionals seeking a big challenge with great rewards. Our high-performing team consists of marketing and communication specialists, the industry’s best product merchants, and experts in financial and inventory planning. We also have exciting opportunities within our Supply Chain team including positions at our Distribution Centres.
The Home Depot’s values are the fabric of the company's unique culture and are central to our success. In fact, they are our competitive advantage in the marketplace. Associate pride and our "orange blooded" entrepreneurial spirit are distinctive hall marks of our company.
With our unprecedented growth, there's no better time to build your career at The Home Depot Canada.
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Ad Success Specialist, OAM (12 month contract)
Top Benefits
About the role
Pay Range: $65,000 - $95,000 At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us. Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot. Join The Home Depot’s Orange Apron Media (OAM) team and support the continued growth of our retail media advertising program. The Account Specialist role supports supplier onboarding, campaign activation, and ongoing campaign success across onsite and offsite media.
Working closely with the Manager, Business Development & Ad Success and internal partners, this role supports OAM clients as they move through onboarding, campaign setup, and execution. The role requires strong communication skills, attention to detail, and comfort working directly with suppliers to help keep campaigns moving forward and aligned with program guidelines. The ideal candidate is organized, collaborative, and comfortable operating in a fast‑paced, vendor‑facing environment.
Key Responsibilities Supplier & Campaign Support
- Support day‑to‑day relationships for Self‑Serve suppliers by acting as a point of contact throughout onboarding and campaign execution
- Assist suppliers with building, submitting, and managing campaigns within Orange Access
- Help address supplier questions related to campaign status, approvals, edits, extensions, and pacing
- Support troubleshooting of campaign issues or delays and escalate when needed
- Help ensure campaigns align with agreed timelines and program requirements
- Update CRM (Salesforce) as required.
Strategic & Planning Support
- Support the translation of supplier goals and media briefs into recommended approaches for onsite and offsite campaigns
- Assist with aligning campaign timing to key selling periods and supplier priorities
- Provide guidance to suppliers on how to work within platform capabilities and program best practices
- Support test‑and‑learn approaches for new suppliers or new tactics as directed
Program Governance & Platform Support
- Support adherence to OAM creative, copy, and campaign guidelines
- Help communicate platform capabilities, constraints, and updates that may impact campaign setup or execution
- Act as a knowledgeable resource on Self‑Serve workflows and policies
- Support consistent application of program standards across suppliers
Leadership & Commercial Support (As Needed)
- Support OAM leadership with contract renewals by assisting with coordination, historical performance analysis, and pitch decks
- Support preparation for new vendor pitches or exploratory conversations, including gathering background information and pitch preparation
Competencies
- Communicates Effectively
- Collaborates Well with Others
- Attention to Detail
- Problem Solving
Skills
- Supplier / Client Support
- Project & Timeline Coordination
- Strong Written and Verbal Communication
- Organizational Skills
- Problem‑solving and critical thinking
- Media planning experience is an asset, but not required
Direct Manager / Direct Reports
- Reports to: Orange Apron Media leadership (Manager Business Development and Ad Success)
Travel Requirements
- Limited
Physical Requirements
- Extended sitting
- Computer‑based work
- In-person and virtual meetings with camera on as required
Working Conditions
- Office working environment – 5 days in office.
- Regular internal and external meetings
- Ongoing supplier support via email, meetings, and platform tools
Minimum Education
- University or College degree in a related field, or equivalent experience
Minimum Years Of Work Experience
- 3–5 years in digital media, retail media, account support, or related roles
Other Requirements / Assets
- Retail industry experience is an asset
- Retail Media or agency media experience
- eCommerce advertising experience is an asset
- Self-starter and able to work well with ambiguity
- Naturally curious, with an inclination to problem solve and uncover meaning
- Bias towards action and results
In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.
About Home Depot Canada
The Home Depot Canada is the Canadian arm of the world’s largest home improvement retailer. The company has 182 stores in 10 Canadian provinces, employing more than 30,000 associates from coast-to-coast.
Our company is the largest home improvement retailer in Canada, the U.S. and Mexico. Our global expansion demonstrates how The Home Depot combines its vast knowledge of the home improvement industry with the needs, shopping trends and customs of each unique geography to best serve customers.
Based out of our dynamic Toronto-based Store Support Centre, we have many opportunities available for corporate professionals seeking a big challenge with great rewards. Our high-performing team consists of marketing and communication specialists, the industry’s best product merchants, and experts in financial and inventory planning. We also have exciting opportunities within our Supply Chain team including positions at our Distribution Centres.
The Home Depot’s values are the fabric of the company's unique culture and are central to our success. In fact, they are our competitive advantage in the marketplace. Associate pride and our "orange blooded" entrepreneurial spirit are distinctive hall marks of our company.
With our unprecedented growth, there's no better time to build your career at The Home Depot Canada.