About the role
Join Our Family of Brands – Northern Reflections, Ricki’s & Cleo
At Northern Reflections, Ricki’s, and Cleo, we are united by a shared vision: to inspire and empower women through fashion that fits their lives. With a proud legacy in Canadian retail, we bring together decades of expertise, a passionate team, and a commitment to delivering exceptional style, quality, and service.
As part of our growing organization, you’ll join a collaborative and dynamic team that values innovation, customer connection, and the power of great fashion. Whether it’s timeless comfort, polished workwear, or versatile style, each of our brands plays a unique role in serving women across generations.
Reporting to the District Manager, the Store Manager, will lead all aspects of the store’s business with full accountability for driving profitable sales growth and achieving key financial results. Through attracting, developing, and inspiring a high-performing team, you will create a culture focused on delivering an exceptional customer experience.
Key Responsibilities:
- Drive all aspects of store performance by focusing on key financials including sales, gross margin, conversion, payroll hours, expenses, and shrink.
- Lead with a customer-first mindset to ensure an outstanding and consistent customer experience.
- Recruit, develop, coach, and retain a high-performing, fashion-loving team through effective leadership and ongoing development.
- Balance operational excellence with strategic thinking to increase store productivity and profitability.
- Deliver strong brand representation through deep knowledge of the product, business, and company values.
- Champion visual merchandising and marketing initiatives to maintain a compelling and sales-focused store environment.
- Execute store directives in visual presentation, merchandising standards, and promotional planning.
- Maintain a safe, clean, and organized store environment for both customers and store team.
- Implement and monitor loss prevention practices to safeguard company assets.
- Create and nurture a positive work culture that motivates your team and reflects core values.
- Act as a hands-on leader, providing clear expectations, support, and accountability to drive team and individual performance.
- Perform other duties as assigned to support overall store success.
Experience & Qualifications:
- 3–5 years of retail management experience, preferably in apparel or specialty retail.
- Proven track record of achieving sales goals and driving business performance.
- Strong leadership and people management skills with experience recruiting, developing, and motivating a high-performing team.
- Demonstrated ability to deliver exceptional customer service and foster a customer-focused store culture.
- Solid understanding of key retail metrics including sales, gross margin, KPIs, conversion, and hours management.
- Excellent communication, organizational, and time-management skills.
- Proficient in visual merchandising, store operations, and loss prevention practices.
- Ability to adapt to changing priorities and thrive in a fast-paced environment.
- Must be able to stand for extended periods of time, climb a ladder and to move and handle boxes of merchandise (weighing up to 30 pounds) and fixtures throughout the store
- Flexible availability including days, evenings, weekends, and holidays
Not the right fit? Search for STORE MANAGER jobs in Medicine Hat, AB
About Cleo
Cleo. Where AI meets money.
Cleo launched in 2016 by people who have been burned by banks. Fed up with the broken system, we decided it was time to make a change.
Since then, the cost of living has skyrocketed, the rich have continued getting richer, and our vision has only become clearer.
Our mission? To change the world's relationship with money.
Cleo is a platform for the 99% – an AI assistant defining a new category, one that goes beyond saving and budgets to actually changing how we feel about our finances.
Using simplicity and humor, she’s helped millions of people improve their relationship with money, because we believe that everyone has the potential to achieve financial well-being in just one generation.
Through a personalized chat, she provides you with deep insight about your money and tailored financial tools that increase your ability to save, all while making you laugh.
We’re a product for the next generation. That means that we are committed to inclusive and unbiased financial growth for all. It also means dropping the BS.
In the past year or so we’ve grown the Cleo team from 100 to 250+, and closed a $80m Series C led by Sofina (that’s a $500M valuation).
Want to get involved?
You know that awful feeling when you wake up wondering if what you’re about to do for the next 8 hours actually matters? That doesn’t happen here much.
Everything we do is grounded in purpose. And because we’re all showing up for the same reason, collaboration comes easy.
We have a culture of stepping up. We want, and expect you to grow and develop. You’ll have our support in everything you do. But more importantly, you’ll have our trust.
We treat our people as humans first, employees second, which means giving everyone a voice. All perspectives are embraced here.
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About the role
Join Our Family of Brands – Northern Reflections, Ricki’s & Cleo
At Northern Reflections, Ricki’s, and Cleo, we are united by a shared vision: to inspire and empower women through fashion that fits their lives. With a proud legacy in Canadian retail, we bring together decades of expertise, a passionate team, and a commitment to delivering exceptional style, quality, and service.
As part of our growing organization, you’ll join a collaborative and dynamic team that values innovation, customer connection, and the power of great fashion. Whether it’s timeless comfort, polished workwear, or versatile style, each of our brands plays a unique role in serving women across generations.
Reporting to the District Manager, the Store Manager, will lead all aspects of the store’s business with full accountability for driving profitable sales growth and achieving key financial results. Through attracting, developing, and inspiring a high-performing team, you will create a culture focused on delivering an exceptional customer experience.
Key Responsibilities:
- Drive all aspects of store performance by focusing on key financials including sales, gross margin, conversion, payroll hours, expenses, and shrink.
- Lead with a customer-first mindset to ensure an outstanding and consistent customer experience.
- Recruit, develop, coach, and retain a high-performing, fashion-loving team through effective leadership and ongoing development.
- Balance operational excellence with strategic thinking to increase store productivity and profitability.
- Deliver strong brand representation through deep knowledge of the product, business, and company values.
- Champion visual merchandising and marketing initiatives to maintain a compelling and sales-focused store environment.
- Execute store directives in visual presentation, merchandising standards, and promotional planning.
- Maintain a safe, clean, and organized store environment for both customers and store team.
- Implement and monitor loss prevention practices to safeguard company assets.
- Create and nurture a positive work culture that motivates your team and reflects core values.
- Act as a hands-on leader, providing clear expectations, support, and accountability to drive team and individual performance.
- Perform other duties as assigned to support overall store success.
Experience & Qualifications:
- 3–5 years of retail management experience, preferably in apparel or specialty retail.
- Proven track record of achieving sales goals and driving business performance.
- Strong leadership and people management skills with experience recruiting, developing, and motivating a high-performing team.
- Demonstrated ability to deliver exceptional customer service and foster a customer-focused store culture.
- Solid understanding of key retail metrics including sales, gross margin, KPIs, conversion, and hours management.
- Excellent communication, organizational, and time-management skills.
- Proficient in visual merchandising, store operations, and loss prevention practices.
- Ability to adapt to changing priorities and thrive in a fast-paced environment.
- Must be able to stand for extended periods of time, climb a ladder and to move and handle boxes of merchandise (weighing up to 30 pounds) and fixtures throughout the store
- Flexible availability including days, evenings, weekends, and holidays
Not the right fit? Search for STORE MANAGER jobs in Medicine Hat, AB
About Cleo
Cleo. Where AI meets money.
Cleo launched in 2016 by people who have been burned by banks. Fed up with the broken system, we decided it was time to make a change.
Since then, the cost of living has skyrocketed, the rich have continued getting richer, and our vision has only become clearer.
Our mission? To change the world's relationship with money.
Cleo is a platform for the 99% – an AI assistant defining a new category, one that goes beyond saving and budgets to actually changing how we feel about our finances.
Using simplicity and humor, she’s helped millions of people improve their relationship with money, because we believe that everyone has the potential to achieve financial well-being in just one generation.
Through a personalized chat, she provides you with deep insight about your money and tailored financial tools that increase your ability to save, all while making you laugh.
We’re a product for the next generation. That means that we are committed to inclusive and unbiased financial growth for all. It also means dropping the BS.
In the past year or so we’ve grown the Cleo team from 100 to 250+, and closed a $80m Series C led by Sofina (that’s a $500M valuation).
Want to get involved?
You know that awful feeling when you wake up wondering if what you’re about to do for the next 8 hours actually matters? That doesn’t happen here much.
Everything we do is grounded in purpose. And because we’re all showing up for the same reason, collaboration comes easy.
We have a culture of stepping up. We want, and expect you to grow and develop. You’ll have our support in everything you do. But more importantly, you’ll have our trust.
We treat our people as humans first, employees second, which means giving everyone a voice. All perspectives are embraced here.