Top Benefits
About the role
Description Position at Dynacare Are YOU our next Case Coordinator? The Case Coordinator is responsible for assigning orders to the Health Professionals, obtaining case updates and working with the team to ensure there is adherence to Dynacare’s established service standards and other related SOPs.
Status: Full-time 12-month Contract (37.5 hours per week)
Number of roles available - 2
Vacancy Type: Existing
Shift: Monday through Friday 9-5 PST / 10-6 MST / 11-7 CST-Vancouver/Edmonton time zones
Discipline: Insurance Services
Work Style: 100 % Remote
Pay Range : $ 18 per hour. The hiring pay range has been established however, the final rate will be determined by taking into consideration various factors including but not limited to level of experience and education requirements.
Start Date: As soon as possible
Internal Posting Closure: Tuesday, January 13th, 2026, at 5 PM EST At Dynacare, we may leverage AI powered tools in our recruitment process. AI will never reach out to our candidates directly .
Why Dynacare Is An Amazing Place For YOU Join an award-winning "Top Employer" with meaningful and impactful career opportunities
- Access to a health and wellness benefits program that supports you and your loved ones
- Grow and thrive with a dynamic, successful company through internal mobility opportunities
- Invest in your future through RRSP match benefits and an employee stock purchase program
- Experience a collaborative, diverse workforce that prioritizes dignity and respect for all
How YOU Will Make a Difference
- Manage a group of health professionals within the same area
- Assigning orders to Health Professionals based on availability and credentials
- Follow up with Health Professionals on late files
- Support, coach and answer questions from Health Professionals
- Receives and processes calls and emails from external and internal customers
- Ensure effective and courteous communication with all internal and external clients
- Conducts written correspondence in a professional, polite and courteous manner
- Identifies and document incoming inquiries from external and internal customers
- Liaise with all departments to assist in effective resolution of inquiries
- Solve and document incoming problems and complaints
- Maintains service level standards for response and resolution of calls and emails
What YOU Bring To The Role
- You bring strong written and verbal communication skills, and you can clearly articulate issues, concerns and inquiries
- You have empathy and keep your composure when dealing with difficult customers and make the customers feel heard and supported
- You are a get-up-and-go type when it comes to multi-tasking and prioritizing within a fast-paced environment
- You organize and complete projects accurately, on time and in a team environment
- Strong experience conducting OUTBOUND calls
- You are an innovative thinker with attention to detail
- Proficiency in MS Office Suite
Education
- Secondary school graduate plus 1 - 2 years or previous related experience required
- College diploma or university degree in technical discipline an asset
About Dynacare
Welcome to Dynacare, the leading provider of comprehensive health and wellness solutions in Canada. Our mission is to enhance the health and well-being of communities through accurate and timely diagnostic information. With a dedicated team of over 3,000 employees powered by state-of-the-art technology and scientific expertise, we deliver results that inspire hope, empowerment, and informed healthcare decisions. Trusted by customers, healthcare professionals, hospitals, corporate clients, and government agencies nationwide, we offer efficient specimen collection, accurate testing, and prompt reporting services. Our core values of compassionate care, resourceful solutions, accountability, collaborative teamwork, and customer satisfaction drive us every day.
Our commitment to excellence is exemplified through our specialized sub-brands, each dedicated to providing outstanding health services:
• Dynacare Plus: Through a secure online portal, we empower individuals to take control of their personal health, granting access to customized health information, test results, explanations, and personal health trends.
• Dynacare Insurance Solutions: Meeting the evolving needs of the insurance industry, we offer risk assessment services, including lab testing, paramedical exams, tele-interviews, and wellness services for life insurance companies and advisors.
• Dynacare Workplace: As a leading provider of workplace programs, we enhance workforce health and safety by promoting wellness, disease prevention, and conducting occupational health testing to ensure employee fitness for the job.
• Dynacare Next: Shaping the future of diagnostics, we offer advanced services such as specialized genetic testing and pharmacogenomics.
Join Dynacare today, and together we will shape the future of health and wellness in Canada.
#JoinDynacare #HealthSolutions #InspireGrowThrive #DynamicCareers
Top Benefits
About the role
Description Position at Dynacare Are YOU our next Case Coordinator? The Case Coordinator is responsible for assigning orders to the Health Professionals, obtaining case updates and working with the team to ensure there is adherence to Dynacare’s established service standards and other related SOPs.
Status: Full-time 12-month Contract (37.5 hours per week)
Number of roles available - 2
Vacancy Type: Existing
Shift: Monday through Friday 9-5 PST / 10-6 MST / 11-7 CST-Vancouver/Edmonton time zones
Discipline: Insurance Services
Work Style: 100 % Remote
Pay Range : $ 18 per hour. The hiring pay range has been established however, the final rate will be determined by taking into consideration various factors including but not limited to level of experience and education requirements.
Start Date: As soon as possible
Internal Posting Closure: Tuesday, January 13th, 2026, at 5 PM EST At Dynacare, we may leverage AI powered tools in our recruitment process. AI will never reach out to our candidates directly .
Why Dynacare Is An Amazing Place For YOU Join an award-winning "Top Employer" with meaningful and impactful career opportunities
- Access to a health and wellness benefits program that supports you and your loved ones
- Grow and thrive with a dynamic, successful company through internal mobility opportunities
- Invest in your future through RRSP match benefits and an employee stock purchase program
- Experience a collaborative, diverse workforce that prioritizes dignity and respect for all
How YOU Will Make a Difference
- Manage a group of health professionals within the same area
- Assigning orders to Health Professionals based on availability and credentials
- Follow up with Health Professionals on late files
- Support, coach and answer questions from Health Professionals
- Receives and processes calls and emails from external and internal customers
- Ensure effective and courteous communication with all internal and external clients
- Conducts written correspondence in a professional, polite and courteous manner
- Identifies and document incoming inquiries from external and internal customers
- Liaise with all departments to assist in effective resolution of inquiries
- Solve and document incoming problems and complaints
- Maintains service level standards for response and resolution of calls and emails
What YOU Bring To The Role
- You bring strong written and verbal communication skills, and you can clearly articulate issues, concerns and inquiries
- You have empathy and keep your composure when dealing with difficult customers and make the customers feel heard and supported
- You are a get-up-and-go type when it comes to multi-tasking and prioritizing within a fast-paced environment
- You organize and complete projects accurately, on time and in a team environment
- Strong experience conducting OUTBOUND calls
- You are an innovative thinker with attention to detail
- Proficiency in MS Office Suite
Education
- Secondary school graduate plus 1 - 2 years or previous related experience required
- College diploma or university degree in technical discipline an asset
About Dynacare
Welcome to Dynacare, the leading provider of comprehensive health and wellness solutions in Canada. Our mission is to enhance the health and well-being of communities through accurate and timely diagnostic information. With a dedicated team of over 3,000 employees powered by state-of-the-art technology and scientific expertise, we deliver results that inspire hope, empowerment, and informed healthcare decisions. Trusted by customers, healthcare professionals, hospitals, corporate clients, and government agencies nationwide, we offer efficient specimen collection, accurate testing, and prompt reporting services. Our core values of compassionate care, resourceful solutions, accountability, collaborative teamwork, and customer satisfaction drive us every day.
Our commitment to excellence is exemplified through our specialized sub-brands, each dedicated to providing outstanding health services:
• Dynacare Plus: Through a secure online portal, we empower individuals to take control of their personal health, granting access to customized health information, test results, explanations, and personal health trends.
• Dynacare Insurance Solutions: Meeting the evolving needs of the insurance industry, we offer risk assessment services, including lab testing, paramedical exams, tele-interviews, and wellness services for life insurance companies and advisors.
• Dynacare Workplace: As a leading provider of workplace programs, we enhance workforce health and safety by promoting wellness, disease prevention, and conducting occupational health testing to ensure employee fitness for the job.
• Dynacare Next: Shaping the future of diagnostics, we offer advanced services such as specialized genetic testing and pharmacogenomics.
Join Dynacare today, and together we will shape the future of health and wellness in Canada.
#JoinDynacare #HealthSolutions #InspireGrowThrive #DynamicCareers