Position Overview The Client Care Manger supports the leasing and property management team by coordinating leasing activities, maintaining accurate records, and ensuring a smooth leasing process for prospective and current tenants. This role acts as a liaison between residents, community specialists, and property management to ensure timely communication and high-quality customer service and provides robust support to the team.

Primary Responsibilities

• Respond to inquiries from prospective residents via phone, email, or in person.
• Schedule property tours and assist with showing available units when needed.
• Process rental applications, verify background and credit information, and communicate approval or denial decisions.
• Prepare lease agreements, renewal documents, and other leasing-related paperwork.
• Maintain accurate and up-to-date records in leasing management systems.
• Assist with marketing vacant properties through listings, flyers, and online platforms.
• Coordinate move-ins and move-outs, ensuring necessary documentation and inspections are completed.
• Supervise and mentor Community Specialists and report directly to the Residential Leasing Manager.
• Provide exceptional customer service to residents addressing questions and concerns promptly.
• Compile daily, weekly, monthly, quarterly occupancy reports with accuracy.
• Collaborate with property/leasing managers and maintenance teams to resolve tenant issues or unit readiness concerns.
• Monitor lease expirations and assist with renewal efforts to reduce vacancy rates with the focus on resident retention.
• Process N9, lease takeovers and sublet paperwork.
• Effectively partner with our commercial tenants and manage a property perks program and facilitate cross promotions.

Requirements

• High school diploma or equivalent (bachelor’s degree preferred).
• Previous experience in leasing, property management, or administrative support is mandatory.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication.
• Strong sales and client support background.
• Proficiency in Microsoft Office and property management software (e.g., Yardi, AppFolio, RealPage).
• Ability to work independently and as part of a team.

Work Environment

• Office-based with some property visits as needed.
• May require occasional evening or weekend availability depending on property hours.
• Occasional special event/tenting coordination.
• Wiliness to change workstations as property needs change.

Benefits

• Comprehensive Health and Dental plan
• RRSP Matching
• Continuous Learning Program
• Career advancement opportunities
• Employee Assistance Program