Overview:

Cascadia Windows & Doors is an innovative manufacturer, creating beautiful architectural fiberglass windows and doors, as well as the Cascadia Clip® cladding attachment system. In response to the company’s recent growth, Cascadia’s on the lookout for a Technical Customer Service Representative to support sales, project management and client service needs.

Reporting to the VP of Sales & Marketing, this role will partner with the project management, installation, and service teams to trouble-shoot service request, provide guidance around maintenance best practices, and strive to ensure client’s high-performance Cascadia products perform flawlessly once installed.

JOB DESCRIPTION:

Service Technician – Hybrid Role

The Service Technician is responsible for servicing and adjusting Cascadia’s high-performance windows and doors throughout Western Canada and the Pacific Northwest.

This is a hybrid position that requires flexibility to work both in the shop and alongside the service team.

General List of Responsibilities:

• Adjust window and door hardware on-site.
• Replace damaged or defective insulated glass units.
• Repair and touch-up paint on window and door frames.
• Document repair and service work.
• Provide Cascadia’s technical team with feedback from installers and contractors.
• Travel to project sites as required.
• General labour, as required.

Qualifications:

• Construction experience and knowledge of installation practices for windows & doors.
• 3 years of window and door installation/glazier experience.
• European Tilt & Turn hardware knowledge is an asset.
• Valid Driver’s License.
• Excellent interpersonal communication skills and ability to deal with clients, homeowners, and contractors.
• Excellent documentation skills and attention to detail.
• Honest, reliable, professional, a problem solver.
• Positive attitude and the ability to take direction.
• Self-motivated and pride in workmanship.

What We Offer:

• An opportunity to make your mark in a well-established but growing company that is focused on helping the construction industry achieve higher-performing buildings.
• Continuous training and opportunities to learn with a knowledge-based company at the forefront of the green building movement. Shift: Monday-Friday full-time.

The role is based in the head office in Langley, BC, working Monday-Friday. Once training is complete, work schedule and location (in-office / hybrid) will be coordinate with the successful applicant.

About Cascadia Windows & Doors:

Cascadia Windows & Doors is an innovative, industry leader, manufacturing beautifully designed architectural fiberglass windows, doors, and cladding support systems. Included in some of the most exciting and award-winning construction projects across North America, Cascadia’s goal is to help revolutionize the energy-efficiency of modern buildings and drive the adoption of high-performance building products.