Job Summary

The Dispatch Manager is a manager level position and is responsible for managing the day-to-day operations of the centralized dispatch. This position ensures success by establishing and maintaining performance and productivity metrics and cost management processes. Reviews operational efficiencies, safety, service, and other operational problems with the sales, customer service, and operations functions in order to maintain a high level of customer satisfaction.

Location: This role is considered a remote position. The successful candidate must live in Canada in either the province of Alberta or Ontario and be within 1 hr of a WM office.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned as required.

• Manages the day-to-day operations of centralized dispatch.

• Assists in meeting districts residential, commercial, and roll off efficiency goals.

• Communicates roll off capacity to districts.

• Ensures district rosters are reported to central dispatch daily.

• Develops, implements, and maintains processes, procedures, and programs to improve safety, productivity, and profitability of the site.

• Delivers verbal and written disciplinary action to employees when necessary.

• Conducts performance reviews for employees using the PDS process and other appropriate performance management tools.

• Recruits, selects, hires and ensures training of dispatch employees.

• Performs other duties as assigned.

Supervisory Responsibilities

This job has two supervisory level direct reports

Qualifications

A. Required Qualifications

• Bachelor's Degree (accredited), or in lieu of degree

• High School Diploma or GED (accredited) and 4 years of relevant work experience.

• 3 years of relevant work experience in the waste, environmental services, energy, or transportation industry

• 2 years of supervisory or management experience (in addition to education requirement).

Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.☒ Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

The expected base pay range for this remote position in Ontario or Alberta is $90,000 - $103,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for bonus. This position is for an existing vacancy.

Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on RRSP, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.